AS
Albert S
Active since Jul 2015
27
Reviews
0
Industries
Reviews
27 reviews61 months ago
Disappointing service
There is something seriously wrong with Supersonic's client service department. Case numbers never gets resolved or just closed out without resolution. Even complaining via Social media do not have the desired effect. Must be a great business if you are able to get away with such shoddy service and not having to be worried about unhappy customers. My most recent case number was only resolved by contacting a very senior official in the company. Unfortunately I cannot recommend this company. It is not worth your time and money. Feels like one is "flagged" as a problem customer even if you have a valid case. First I had major issues being reconnected after moving house and then they started double billing me months on end.
53 replies
61 months ago
Mr Price Home disappoints again and again and again
Again disappointed in the poor service of Mr Price Home Centurion Life Style Centre. Wanted to exchanged a broken plate, 2 cups / 1 plate with flaws ordered online. This is not the first time I have experienced broken or damaged items when ordering online. They told me to bring the whole set back. What is the point of that as you have the same loose items on display in the store? Staff refused to help and staff reported that the manager was on lunch at 15h00 in the afternoon when requesting to speak to the manager. Really? Just got the feeling they are not interested in helping or were they watching the clock to go home?
159 replies
61 months ago
Can you not get anything right?
Supersonic is again bungling my account. It seems you now want to charge me for the last 6 months in one go - R3,450!!!. This is no joke and quite frankly unacceptable. How can Supersonic get it so wrong. You actually owe my R175 still from the Feb 2021 statement after correcting all the double charging / old IPs / wrong packages etc. I really need someone to resolve my problem once and for all. Every month the corrections are reversed and we are back to square one. Can a client experience manager not resolve the issue? It looks like your accounting system is reversing all the corrections every month. Please help!!! Thank you Albert
424 replies
62 months ago
Zero service before policy is even effective
Zero service and my policy has not even started. Contacted the consultant, Lyntom Boesak, 4 times via e-mail to add an item to may policy that will be effective 1 April 2021. Eventually he phoned back telling me that someone from the underwriting department will phone. Still waiting...if this is the level of service before the policy even becomes effective I'm seriously doubting my decision to switch to Santam. Quick to make the sale, but zero aftersales service.
159 replies
62 months ago
Bedight Window Film Quality - Questionable quality and installation techniques
Please avoid this company at all cost. Annalice is highly unprofessional and got very defensive when we questioned the quality of her product. She had to come back 3 times to fix bubbles in the glass film. Also have marks appearing constantly that needs to be rubbed to disappear. Never did proper preparation - not cleaning the window before installation and installing the product on the outside which is not best practice. We did not have the same problem with a different company installing a similar product. Annalice should go on a 101 course to learn how to treat a client with respect and not become all aggressive when clearly the product is not up to standard. Why not offer to pay back our money.
0 replies
62 months ago
Zero quality control
Bought a new coffee table from Coricraft. After waiting 8 weeks for delivery we found a dent on the table top. They replaced it and now the side is scratched. Utterly disappointed. Zero quality control, but happy to charge premium rates. Do we now have to go through this process a third time? Surely you check before you deliver that all is in order.
0 replies
63 months ago
Magneticscreens.co.za Be warned
Avoid this company at all costs. What is advertised on the website is not what you get at all. Not only did they get the order wrong, they also sent an inferior custom door insect screen with a different colour, material, stitching and without the 3M mangnets as ordered. In my opinion this is a fraudulent company.
0 replies
64 months ago
Appalling service just goes on and on and on
Dear Sandra Compliments for the new year. It feels like we need to share numbers as the appalling service from Supersonic is never ending. So my BIN number issue was never solved. I've given up and hope it will be sorted once I get cut off eventually. In addition "not so" Supersonic have double billed me the last two months and almost sure the same will happen this month end. I have logged a call as per normal but nothing gets done to reimburse me...it's been 20 days (CAS -352652-Y0D0P5). Bet you the case number was just closed. Why are there no consequences or accountability in Supersonic for bad service? I'm actually surprised that I'm still a client, guess I'm struggling with Stockholm syndrome.
897 replies
64 months ago
Great service
I received excellent assistance this morning with a flat car battery. Really professional from beginning to end. Clear communication and timely response. This kind of service is rare these days. Keep up the good service!
56 replies
65 months ago
Do you awant to do business?
Really bad service from Dumela located at the Wonderboom branch. He came to do measurements for new aluminium doors and a glass panel I want to replace on Saturday 12 December. Still waiting for the quote.... it is this kind of staff behaviour that will make you loose business.
117 replies
Review Distribution
5 Star
1 (3.7037037037037037%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (25.925925925925927%)
1 Star
19 (70.37037037037037%)