WN
Wandile N
Active since Jul 2015
18
Reviews
0
Industries
Reviews
18 reviews1 month ago
Mouldy bread served twice at KFC Florida Road – Complaint falsely marked as resolved
I had an extremely concerning experience at KFC Florida Road in Durban that raises serious questions about both food safety and customer service. I purchased 4 Wings and a Bread Loaf for my pregnant wife. When I got home, she took one bite of the bread and immediately realised that it was severely mouldy. This is not a minor quality issue. Serving mouldy food is a serious health risk, particularly to a pregnant woman. I immediately returned to the store and asked to speak to the manager. I showed her the mouldy loaf and she suggested that the mould was “probably due to the heat”, while pointing out that the packaging stated “Best Before 23h59 on 02 March 2026.” She assured me that it was an anomaly and replaced the bread loaf. However, the replacement loaf had the exact same best-before date. When I got home again, my wife inspected the replacement loaf before eating it and, unbelievably, it was also mouldy. Two mouldy loaves from the same store in the same transaction clearly indicates serious issues with stock control, storage, or food handling practices. Unfortunately, the experience deteriorated further when I attempted to raise a complaint. I first lodged a complaint through the KFC mobile app, which was completely ignored. When I phoned to follow up, I was told there was no record of my complaint and that I should have received a case number. I was then told that the reason I did not receive a case number was because I supposedly did not specify which store the complaint related to. This is incorrect, as I clearly stated KFC Florida Road when submitting the complaint via the app. I then lodged another complaint through the call centre on 3 March. On 5 March, I received an automated response stating that my complaint had been resolved because I accepted their apology. This is completely inaccurate. I never accepted any apology, nor was any proper investigation communicated to me. I was waiting for KFC to investigate the matter and provide feedback on what corrective measures would be implemented. To date: • No investigation feedback has been provided • No proper apology has been issued • No refund has been offered for the mouldy product • My complaint has been falsely marked as resolved To make matters worse, when I tried calling the KFC contact centre again today, the system simply states that the contact centre number is currently unavailable. Selling mouldy food is already unacceptable. Selling it twice in one transaction, and then mishandling the complaint afterwards, shows a worrying lack of quality control and accountability. This incident has left me with no confidence in the food safety standards at KFC Florida Road, and very little confidence in KFC’s customer care processes. I expect a proper investigation into the matter, corrective action at the store level, and a formal response explaining how this will be prevented in future. Case number: CAS-2966602-J3D3L8 YUM:0002006636811
0 replies
1 month ago
Techno Cafe Poor Communication and Service Delivery
I dropped off my iPad 6 with them on 03 February 2026 for a battery replacement. It is more than four weeks later and they still say they have ordered the part. Last week they said a guy named Shaun was driving down with the parts from Johannesburg and that they would call me on Thursday with an update. Ever since I dropped off the iPad for repairs, I have not been proactively called back with any form of update. I am the one that has to follow up on a weekly basis, with the same story. Their contact on WhatsApp no longer responds to my messages on WhatsApp so I constantly have to buy airtime and call their main office. Last time their WhatsApp number responded was 23 February 2026.
0 replies
1 month ago
KFC Florida Road Sold Me A Mouldy Bread, I Complained, They Replaced It With Another Mouldy Bread Loaf
I bought 4 Wings and a Bread Loaf for my pregnant wife from KFC Florida Road. When I got home, she took a bite and that's when we realised it was extremely mouldy. I went back to the store and asked for the manager. I showed them the moulded bread loaf and the manager said it was probably due to the heat, as the packaging said the bread load was "Best Before 23h59 on 02 March 2026" She assured me that it was an anomoly and replaced the bread loaf. The second bread loaf had the same "Best Before 23h59 02 March 2026" To my dismay and complete irritation at this point, when I got home my wife, once again, inspected the replacement bread loaf. It was also mouldy.
0 replies
7 months ago
Pineapple Insurance- quick to take your money, slow to refund after cancellation
I had a great onboarding experience, however this turned sour as soon as I requested to cancel my contract during the “cooling off period” stipulated in their policy agreement. 22 August I took up insurance with Pineapple. When I found out about their double excess charge for accidents between 10pm and 6am. I travel at night a lot and couldn’t continue with that clause in place. 27 August I called for a cancellation and received a confirmation email that said my insurance would be cancelled from the 27th of September - they had already debited my account for the month. 01 September I contacted Pineapple once again to institute an immediate refund as I had already gotten another insurance that better fit my needs. I was still within their 14 day cooling off period. Since requesting this refund, I was expecting them to charge the pro-rata from the 27th to the 1st, as I did not notice that they had scheduled cancellation for the following month. On the same day I was told that my refund enquiry had been escalated to their refund department. I followed up on 05 September. I didn’t get a response until 08 September. They said the process takes 10-14 working days. On the 8th of September I started a seperate query, this time via email where I again reiterated my request for immediate cancellation I sent a follow up on 17 September that was ignored. I sent a message on 22 September to request to be put through to their complaints department. I have still not received a response and there is no contact number that puts you through to a physical person
106 replies
8 months ago
Nonhlanhla was quick...
Nonhlanhla was quick and polite and handled everything I needed to get done
1 reply
9 months ago
Miway Insurance a blessing with my ****** vehicle claim
My car was ****** recently and Miway Insurance’s seamless claims process made a difficult situation very bearable. The inspector, Mr. William Neethling, was assigned to my case in less than 48 hrs. He was a godsend, with constant communication, reassurance and respect at its finest. He was available whenever I called and was clear with his instructions. I would definitely recommend Miway for your vehicle insurance
53 replies
15 months ago
BP West Street Rude and Disrespectful to customers
I am lodging a formal complaint against the manager of BP West Street. Their manager is rude and disrespectful. There was an issue with their machines and the network. It said the transaction was reversed but the money had left my account. I was coerced into paying twice and was told that the money will return, but they don’t know when and it could be 24hrs. While I was asking what the process is if the money is not reversed by then, the manager told me that I cannot leave until I pay again as the petrol in the tank was their property and then he walked away in the middle of the conversation. When I called out for him he ignored me and walked back inside. I followed him into the garage and requested to speak to him to get his name and surname to lodge a formal complaint, I was ignored once again by the manager and the cashier said he is on a call. However, 2 mins later the security guard on scene walked in and was able to speak to him. The petrol attendant refused to give me his name and surname when I told them that I would be reporting this incident to BP Southern Africa. Upon reviewing the garage on Google, I found multiple complaints against the same person. BP’s core values are respect and excellence and none were shown by that manager and the staff that refused to show any compassion or understanding.
0 replies
15 months ago
A Great Experience With M-Sure Tyre Insurance
This is the second claim I have had approved with minimal hassle. There was a bit of confusion in terms of who must fill in what, between myself and the service provider, but that was quickly cleared up. Thandolwethu, my agent, was on the ball and communicated constantly to make the process as seamless as possible.
53 replies
18 months ago
Supersonic is ********* and Poor at business
I cancelled my Supersonic account in June 2021 because of their horrible after sales service and ********* business practices. After cancelling my account they referred me to a debt collection agency, claiming I owed them R2200. I told them I do not owe them any money. They claimed that I loaded data on my account. I told them that is not true, all the data I purchased via debit/credit card. They asked for proof of these payments and I sent them through to them. Three years later this debt collection agency says I still owe Supersonic. VVM Attorneys, who are also extremely rude on the phone. I sent them the proof of payments and they disappeared for four months. They are now back again, asking for the same information. Supersonic is an ********* business. Stay far away from them.
0 replies
31 months ago
Motorvaps does not take customer service seriously
Stay Away From Motorvaps if you value customer service I sent a complaint about my previous claim being handled very badly and they haven’t bothered to respond to my complaint, which was lodged 04 September 2023. 05 September I lodged a dispute of my previous claim and all I requested was to simply get a second quotation from another RMI approved workshop. I have not received a response from them in over three weeks for such a simple request
0 replies
Review Distribution
5 Star
3 (16.666666666666668%)
4 Star
1 (5.555555555555555%)
3 Star
0 (0%)
2 Star
3 (16.666666666666668%)
1 Star
11 (61.111111111111114%)