FT
Faith T
Active since Aug 2015
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Safety-Critical Instrument Cluster Failure at Low Mileage - No Accountability from Mercedes-Benz SA / Mercedes-Benz Constantia Kloof
I am lodging this complaint due to the continued lack of accountability and meaningful engagement from both Mercedes-Benz Constantia Kloof and Mercedes-Benz South Africa regarding a serious, safety-critical failure on my Mercedes-Benz A200. My vehicle was serviced by Mercedes-Benz Constantia Kloof in April 2025. Prior to this service, the vehicle had no instrument cluster faults, and a diagnostic scan performed as part of the service confirmed that no faults were present at that time. Within one to two days after collecting the vehicle, the fully digital instrument cluster (MBUX display) began malfunctioning. The symptoms include intermittent screen blackouts, freezing of the display, non-responsive steering wheel controls, and incorrect or non-updating speedometer readings. This is a safety-critical system, not a cosmetic inconvenience. I reported the issue shortly after it began. When the vehicle was later inspected, I was advised that the instrument cluster requires replacement at a cost of approximately R23,000, with the failure attributed to an internal memory fault. What is deeply concerning is not only the failure itself, but how it has been handled. Throughout all correspondence, my primary concern regarding timing has been repeatedly ignored. The facts are simple and undisputed: there were no faults before the April 2025 service, no faults detected during the diagnostic scan performed at that service, and the failure manifested almost immediately thereafter. During routine servicing, the instrument cluster is powered up, accessed, and data is written to the unit (for example, during service interval resets and system communication). If internal memory is already marginal or degrading, it is entirely reasonable that this normal interaction is the point at which the fault manifests. This does not imply incorrect workmanship. However, it does make the timing highly relevant and requires acknowledgement. Avoiding accountability does not make the timing irrelevant - it simply avoids addressing it. And at this stage, that avoidance is telling. This is further compounded by the fact that the failure occurred at approximately 55,000 km, which is objectively low mileage for a safety-critical digital instrument cluster that is designed to last the lifespan of the vehicle. The combination of low mileage, immediate post-service failure, and the absence of any prior faults makes the complete refusal to acknowledge responsibility or even engage on goodwill particularly concerning. Mercedes-Benz South Africa was formally made aware of this matter on 16 Feb 2026, with a follow-up email sent on the 18 Feb 2026. To date, I have received no response whatsoever from Mercedes-Benz South Africa. This silence, combined with the dealership’s rigid refusal to engage beyond a blanket denial of responsibility, reflects a troubling lack of accountability from a brand that positions itself as premium and customer-focused. I am not disputing that the fault has been identified as an internal failure. What I am disputing is the refusal by both the dealership and Mercedes-Benz South Africa to acknowledge the timing, context, safety implications, and early mileage of this failure, and the expectation that I should simply absorb the full cost without any consideration of goodwill or shared responsibility. What is most disappointing is not that a fault occurred, but the apparent strategy of deflection: deny accountability, ignore inconvenient facts, remain silent at manufacturer level, and hope the customer quietly accepts the outcome. I am seeking proper engagement from Mercedes-Benz South Africa, acknowledgement of accountability, and a fair review of this matter, including consideration of goodwill support. I am not prepared to accept silence, dismissal, or a blanket refusal as a resolution, and I will continue to pursue this matter until it is addressed appropriately. Please send this review to as 'they are not claimed here": southafrica@cac.mercedes-benz.com; webmails.southafrica@cac.mercedes-benz.com; leads@mercedes-benz.com
0 replies
10 months ago
FNB Secure Chat incompetence!
On the 30th May, I queried with Vivienne via Secure Chat on my banking app; a payment made to my credit card which hadn’t cleared. She recognised the issue and immediately logged a case and provided me with the case number, within a few days, it was resolved! Now come 26 June and I am facing the same issue. On the 28th June I spoke to Zandile, Kgosi and Lesego, who insisted I wait 5 days. For ALL THIS TIME THIS I’VE HAD THIS CREDIT CARD, it’s NEVER taken 5 days to clear, especially when it is same bank transactions. Today on the 1 July, I spoke to (also via Secure Chat) Maria, Mbulelo, Bronwyn and Sihle! And got transferred from pillar to post. And was told to update “Maintain Auto Payment” to clear the payment, but I never receive the pop to accept the updated mandate. I’m tired of dealing with *********** staff who give you a quick answer to simply get rid of you to close the call. I wish everyone had the competence of Vivienne, who recognised the issue within minutes and took the necessary steps to resolve! I need this to be addressed: 1. Why has my payment made on the 26 June not cleared yet? 2. Why am I told to update Debit mandate? 3. Why is this suddenly an issue, when in the past (for years) this has never been an issue? 4. Am I going to have to go through this very same rigmarole every month?
165 replies
17 months ago
Bank Details Change
I have recently changed bank accounts (still with FNB) I called the various departments to have my banking details updated, I'm told that it cannot be done as I would like to have my business account debited. How can this be when all my other service providers have already made the change. I send an email to debitorderchanges@fnb.co.za on Monday(4th) @16h47, got an automated response back confirming the turnaround time is 2 days. Today is the 7th and I have not had 1 person reach out to assist me. Do you want me to default on my payments? Do you want me to get a bad credit score? I need assistance to get banking details changed, please- is that too much to ask for? Everything is noted in my email sent on the 4th. PLEASE! I would hate my debit date comes and I'm still struggling to get my a simple bank account change done.
106 replies
18 months ago
Michelle has been exceptional in assisting me with my existing policy conversion
Michelle has been exceptional in assisting me with my existing policy conversion. Had a few choices to make and she was more than patient with me having to decide. Call backs and putting me through to the relevant departments! Absolutely amazing service! Keep it the amazing work Michelle, you have kept me smiling with every call!
53 replies
19 months ago
Circus been run at Nedbank Credit Card
I cannot believe the incompetence of Nedbank C/C. I app**** for a Credit limit increase on the 12/09/2024. Can you believe I still have not received an answer. Firstly, when uploading docs via the Money App, forget about it, even though the documents are within the limits and file types- it just refuses to upload. I then email all the required documents to myapplication@nedbank,co.za, there is no urgency given or they just don't care about turnaround times. I call in and ask what is happening to the application, and instead of been assisted, I'm told to just wait for a response. On Friday (13/09) I finally get a response back and it is to send through bank stats, after I HAD ALREADY DONE THAT!!! Nonetheless, I send the docs in again and no response yet again. I call in and speak to Faziela and I'm told that the incorrect email address was used EVEN THOUGH the email received asking for docs states the email to be used. I have now sent documents to both myapplication@nedbank.co.za and myapplicationS@nedbank.co.za and I NEED AN OUTCOME. IT SURELY CANNOT TAKE 5 DAYS FOR A SIMPLE APPROVAL OR DECLINE ON A STUPID LIMIT INCREASE. Get your damn act together Nedbank, you are handling people's MONEY, not flippen running a creche!
53 replies
22 months ago
FNB just the same as the ANC! Out here robbing the nation
On the 24/05 I had my bicycle and GoPro ****** from inside my gran's yard. I was gutted as the the theft happed on my gran's property and she is 93 yrs old, anything could have happened. Guttered that my possessions had been ****** but so relieved that nothing had happened to my family and knowing that I was insured! I submitted all requested documents for the claim and after numerous not rep**** to emails, I finally got a response back and I am flabbergasted to learn that my claim had been REJECTED. On what grounds? Without the correct evidence been collected by you as the insurer (FNB) without an assessor been sent to the property to assess the property. I feel as if the rejection is UNJUST, UNFAIR and UNSUBSTANTIATED! Further to this I was told that for me to dispute the outcome, I have to wait 3 days for the rejection letter to be received and within that, will be the process for the dispute. It is now 7 days later and still no rejection letter has been received in order for me to dispute the outcome. Once again my emails are ignored for days on end, I still have not received a response from Tumelo Pilane, who was/is my claim handler. What am I paying for if my claim, unsubstantiated, is rejected without knowing the facts? What is the purpose of having clients wait 3 days before receiving a rejection letter? And is then not even received after the 3 days, anyway. Why do us clients have to beg, plead and send numerous emails and make dozens of phone calls before we are assisted ...and even then - we are not! What is the point of having insurance for unforeseen circumstances, for our claims just to be rejected, unfairly so! I NEED the rejection letter to be sent to me ASAP in order for me to log my dispute. Further to this, I have started enquiring with the ombudsman, as again I believe my claim was dealt with unfairly and without knowing all the facts before simply just rejecting it. I would also like to be reimbursed my installments as I am gladly taking my business elsewhere! I feel as if FNB has just heartlessly ****** me, and has no remorse for doing so, so much for your slogan - HOW CAN WE HELP YOU, when it should be HOW CAN WE ROB YOU!
53 replies
39 months ago
MISLEADING THE PUBLIC
On 19/01/2023 at 14h39 I received a call from Rachel at Mondo, advising of a promotion running and me been selected. In the beginning I was reluctant to sign up or agree to anything (as I usually do), however after about 10/15 mins of chatting with Rachel, I learnt that even after accepting all that she (Mondo) was offering, my current premium WOULD NOT change! And this confirmed with Rachel at least 3 or 4 times, silly me right- like a sucker, I fell for it and signed up. Upon collection of my goods I called in to activate the contract and confirm everything that Rachel had promised, and low and behold- she lied. She deliberately mislead and tricked me into a sale. I confirmed with a call centre agent (after checking with Rachel 3 or 4 times) that my current premium would change as this new contract is in fact ADDITIONAL! On top of that, included in this promotion- is a r40k voucher. THIS IS ALL LIES! This voucher only offers discounts at selected partners! Given this trickery @Mondo- I would to like listen to the recording of the call as I feel everything that Rachel PROMISED over that call is what Mondo is now liable of delivering on. Because; in the end- what has this application gone and done to my credit score- you've done an enquiry now for something I did not even want to begin with. Your agents are pathetic and LIE their way to a sale! Where is the ethics and principles in that and what does that say about the company?
630 replies
47 months ago
Excellent Service Received From Prince Musa
Excellent, professional and such friendly service received from Prince Musa. I can chat to him all day! Did I mention how efficient the service was too, I called in to have my car insurance reviewed and we literally only spoke for only 8 minutes. My updated policy schedule was received without me even having to ask for it. Talk about impressive. Well done Prince, thank you for your service and please keep it up!
134 replies
64 months ago
MTN: BIGGEST CROOKS IN THE INDUSTRY
Upgrade on cell: 0833865144 on 30 Nov 2020. For December there was no issue with the data that loaded. On the 12 January 2021- only 3 gigs was loaded, I then call 135 MULTIPLES time (my call log can verify this) a total of 20 calls were made, ONLY 3 of those 20 calls were ACTUALLY answered. I spoke to Melissa in retentions who advised that my accounts provisioning needed to be corrected and would transfer me to correct department- once she transferred the call- an agent on the other end just never answered. The ref number given to me by Melissa is UV6927474. I then called back on 13 January 2021 and spoke to Lilian- who advised that she understands my query very well and that she would escalate it to the networks team as the fault lies with them and would take 24 to 72hrs to resolve. I asked her for a ref, to which she responded that after dropping the call, I would receive the reference number via SMS. Naturally, I never received this SMS. I tried calling again on 14th and guess what- none of the agents were available. I then called again on 15 January 2021 and spoke to Dimakhatso and explained the whole story over and on the system, she found Lilian's notes and Lilian's escalation and provided me with the Ticket number: 1-64259175690. I then proceeded to ask Dimakhatso what is to be done in the interim as when we as customers miss a debit order, you as MTN are very quick to list us and demand payment and go to the extreme's of switching our services off, yet when MTN *****s up, we are EXPECTED to call NUMEROUS TIMES to BEG you to correct what you guys messed up. What am I paying for then? Dimakhatso clearly didn't see the need to answer my question or reassure me that this would get resolved timeously and instead simply dropped the call :-) How professional. This call was made at 15/01/2021 @ 08h08, I urge you to please pull this recording as I am not telling a word of a lie and quite frankly is utterly unprofessional. My contract upgraded on the 20/11/2020 was for: 40GBS day and night 200 minutes 200 SMS * This was a Black Friday deal On the 12/01/2021 I was only given 3GBS, and I would like this resolved ASAP! I am paying for this package and expect to be given exactly what was signed up for - NOTHING MORE AND NOTHING LESS.
0 replies
82 months ago
Incompetent- Put your staff on a Higher Certificate Programme- they NEED it!!!
The rating I want to actually give is -10million!! I dont understand the incompetency here! All I ask for was that my handbooks be delivered to a specific address. 1stly I get the wrong books sent to the wrong address and now- I guess because of your staff's incompetence I have to wait for the correct books to go to the correct address. I've just started with you guys and really if this is the service I am going to get, then I really want ALL my money back.
105 replies
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
9 (69.23076923076923%)