MZ
Mari-Lise Ziervogel
Active since Aug 2015
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
Defy not honoring their word
I'm still on my previous problem about my Defy Gemini oven that caught fire. Defy agreed to replace my oven, but now the technician called Lee made appointments TWICE and both times just didn't show up without any notice. That really is unacceptable. So I told Matabo that I'm not rearranging my schedule again to be able to be home in the afternoons. And now it's a problem, because I'm making it difficult!? I have no guarantee that the technician will actually honour the appointment and to be honoust, how do I know that he can actually install the oven correctly if his work ethic looks like that. Twice I made sure that I was home the entire afternoon and twice the technician didn't show up. Sorry, but this really is unacceptable! I regret ever buying from this company. I expect someone in a higher position than Matabo to contact me, because clearly we're not getting anywhere with Matabo and Lee. Thanks!
56 replies
4 months ago
What the hell, Defy?!!!
I'm still on my previous review. The technician didn't come out as promised on the 24th. I followed up, someone promised to phone me back. That never happened. Just phoned again and insisted to speak to a manager. He/she wasn't in the office. Palesa at the call center said she can't have a manager phone me back. Told me it was Christmas and that I can't expect a technician to work around Christmas, even though the sms I received said he would. I told her that it's unacceptable. She said that the escalations on the previous reference doesn't count anymore and it's treated as a new case. This is unacceptable!!!!! By the time Defy responds the warrantee will have probably expired even though this is a brand new oven! She wanted to give me the Bloemfontein branch number, but that was where the mistake came in. Bloemfontein told me that our area falls under Johannesburg. *********** people! And they don’t even respond to my complaints or emails.
112 replies
4 months ago
I don't know if the quality or the customer service is worse
I bought a Defy Gemini oven in Sep. The thermofan doesn't work, the top oven doesn't reach the correct temperature (it's too cold) and the bottom oven doesn't stop at the set temperature, so it burns everything. So the thermostats of both oven basically is faulty as well. I phoned Defy after they didn't react on emails. In November I got a reference and a promise that a technician will phone me. This still hasn't happened. My complaint has been escalated numerous times and then they promised André or someone in managed will phone, because the complaint has been escalated too many times. Still no phone call from management, a technician or anyone at Defy for that matter. It's unacceptable!
56 replies
30 months ago
Unprofessional and doesn't finish a job
If I could rate 0, I would. This company started installing a security camera system in November last year. They took so long to get the system workings, that lightning hit the camera, we couldn't claim from our insurance, because it wasn't a fully functional system. Before lightning hit, they had to send the processor to the 'engineers' to figure out what was wrong. Took a few months, nothing was in fact wrong. Then when they had to reinstall the system after the lightning hit, we paid for a new ptz camera, which was faulty. So they repaired the old one, found out that one of the clamps was put on too tight! So now we struggle with getting our money back. Also we still can't see the camera's on the app and they just don't respond. André who installed the system has now blocked me. Lionell Mark's doesn't call back and doesn't respond to messages, he doesn't even read them. When his technicians were wrong about the size of the ups for the camera's he actually said he'll stand up for them because they're not professionals in that area! They advertise a service and then say they're not professionals?!
0 replies
33 months ago
Bought old mascara
For the second time I've bought mascara from 2 different stores that's old and clumpy. I sent L'oreal an email and Chris responded very quickly. But he said I must return it to the store that I bought it from which is far from where I live (I was there on business). I rep**** on his email stating my problem and got no response. So now I've got the choice of using the old mascara, buying new ones or driving back to that store which will cost me more than new mascara. I feel that L'oreal should have better quality checks in place. I love the products, but I need something that is more reliable.
0 replies
40 months ago
Worst medical service ever!
My kids have been tended to by ER Consulting doctors twice and both times we were unhappy with the quality of care given. We definitely won't be going to the emergency room at Sandton Mediclinic as long as they make use of ER Consulting. The first time we went in with a high fever and blood tests showed that there was an infection. We got sent home with Calpol and a "nothing can be done for him in hospital". The next day we found out that he had pneumocochal! My daughter had recurring high fevers while on a course of antibiotics. The doctor barely looked at her, didn't run any tests, had the nurse nebulise her once, told me to STOP the antibiotics and gave a script for different antibiotics. Both times we ended up at the paediatrician anyway. But ER Consulting is very quick to send the account for "urgent care given". I simply cannot put my children's lives in the hands of such incompetent doctors again.
0 replies
88 months ago
Me and vodacom... AGAIN!
Vodacom has been such a pain to deal with since I discovered unauthorised subscriptions on my account in December. They put a credit on my account for the subscriptions after I out a review on hellopeter, the system didn't pick up on the credit and after I already paid R1400 an amount of over R3000 was deducted from my account start of Jan. A requested a refund and was told it would take 7 working days. After that I still haven't received it and contact them again. I received an sms that said my query was finalised, which was according to the call centre done by accident. So, I'm still waiting. Still haven't received my refund and the signal in our area just keeps getting worse even though we have a signal strengthener. Would definitely not recommend Vodacom at all.
166 replies
90 months ago
Vodafone Live games
There is Vodafone life games (description Vodafone l , game mine, honky dory?) under the "content" and "entertainment" headings on my itemised billing that I apparently pay for daily. I have no knowledge of authoring this and Vodacom also doesn't come back to me. Just for this financial year (March 2018 till Nov 2018) I have been charged R4500 for this. This is totally unacceptable and I expect to be refunded. Is this a scam from Vodacom? I know that I am not the first one to complain about this.
315 replies
90 months ago
Totalsports TFG cancelled order without notification
So unhappy with TFG online! I ordered a Fitbit on Thursday, 23rd November 2018. The Black Friday specials was already applicable. Today, 25 Nov 2018, I tried tracking my order and saw that it was cancelled for some reason by TFG. The Fitbit is also no longer available in online stock now. This is really unacceptable!!! I checked on Hello Peter and apparently this is not the first time this has happened. Not sure if I'll ever use the online shop or any other in TFG again. There is many reliable companies out there that stock the same products.
210 replies
106 months ago
FNB - The bank of incompetence
<p>I tried to reverse an debite order, unfortunately it was older than 40 days. After trying to get through to the right people and being given the wrong phone number a couple of times (and also a call centre agent putting down the phone while I was talking) the problem was not logged. I had to cancel the debit order a few times before it went through. Then they "forgot"to tell me that I must send in a debit order dispute form. I filled it in, got a reference number and then did not here back for almost 3 weeks! I tried to follow up and was given very different information than previously. The did not even want my ref no (don't know why I sent in the forms in the first place) and they could not find my dispute also. How unproffesional! And the call centre agent was once again very rude and incompetent. The phone call lasted for 23 min without an answer. Still waiting for her to phone me back. In total I have almost spent and hour on the phone with FNB. Unacceptable!</p>
183 replies
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10 (83.33333333333333%)