JK
Jessica K
Active since Aug 2015
9
Reviews
0
Industries
Reviews
9 reviews35 months ago
*********** service received from every agent i have spoken to since april and still no help
Cell C does not come back to you when its time for a complaint resolution. My debit order was skipped in April 2023 and a cash payment was made into their account a few days later. I sent proof of payment to them but they continued to debit my account approximately 3 times in order to recieve the money which had alread been paid. Each debit order where they tried to take money was returned as it had already been paid. These debit orders cost me R105 each time it gets returned. I have been trying to sort this out now since april and yet Cell C still keeps trying to debit for their "LOST" payment. Then when it was time for my cell phone upgrade i was denied because my record does not look good. My record doesnt look good because of Cell C that has not done their work. I have sent proof of payment through so many times and yet they still keep trying to debit for that one debit order which means my credit record looks worse and worse everytime. I spoke to Mpho last week and a few people in between but no one is helping. I have requested to speak to managers and yet no manager phones you back. I have been with Cell C for YEARS and this is the kind of service they give you. I think its time to move over to a new service provider because clearly Cell C has too many clients that they feel that they dont have to look after the ones that they have. For how long do i have to wait before a manager phones me back. every single agent i speak to is not able to understand basic english. its soooo annoying. how can you employ people that cannot do even the basics of jobs. This is disgusting that i now have to resort to leaving a complaint on a social media platform for the whole world to see. Your agents are all *********** as i have not been able to speak to one agent since April that has been able to assist. How many times do i have to send through proof of payment. for how long is cell c going to keep debiting me for the same payment. and after they have cost me hundreds of rands in returned debit orders and have made me loose out on my upgrade, all they can say is. "i understand you fustration and i apologize for that " how dumb !!!!!! are all your agents sitting with the same script infront of them. If you want to run a company such as this then surely you should employ staff that are actually capable of helping a person
159 replies
57 months ago
Shocking service
I have been with Medihelp for years and years. I have never abused my medical aid and have always paid. The first time u have a problem and need someone to help u, they refuse to step outside of their box of thinking to help a person based on their situation. How much business do they want to loose during this covid time ? Shocking
53 replies
59 months ago
Taking extra money that was not discussed or agreed upon
I'm tired of all the extra charges that gets debited from my account when I move. They charged me R17250 when I cxl just to move to my new address and then debited me again R17250. I gave my 2 months notice and there was already a box here , so why all the extra charges. They penalize you for moving even though you are still staying with them. I sent them an email asking someone to phone me and told them what happened and that I will go to social media about this and yet I still don't get a call from them
53 replies
82 months ago
Cell C is stealing my money
Cell C overcharged me by over R1000 in may. I queried it the minute I got the SMS stating what my charges would be. No one ever came back to me. When I followed up again on it I was told that the workers were in strike and that it was too late to make a debit change, they were going to over charge me and I just had to deal with it. I was then promised a refund for the over charge in may, and to this day I have still not been refunded. Every time I call no one knows what's going on and no one can give me an answer. Now I get another SMS saying that I'm going to be over charged again. I spoke to another consultant now and again he cant give me any answers. He needs to load yet another escalation query. All these escalated queries and now answers. And to top it all off, he was so rude and so condescending to me.
148 replies
126 months ago
No help received
I have been trying for at least 2 weeks now to get the documents required in order to cancel my medical aid, but no one is sending me the docs. Now i have gone into december which means my months notice will now fall into the end of January. This is unacceptable, you cannot play with people's money like this. There is clearly a reason as to why i have to cancel. I have tried to do things the right way by requesting the docs so that i can get the docs in , in time for the 30 days notice period but the staff at liberty is not making this possible for me. I have phoned so many times but every one keeps telling me that they will send it and they dont. I eventually emailed liberty on their enquiries email requesting a manager to phone me to help me and no one has called. This bad service i have received will obviously stop me from coming back to liberty again and i of course will not advise any of my friends, family or clients to go to your medical aid. You are going to be messing with my credit at the bank and this is unacceptable. I WANT TO CANCEL
75 replies
128 months ago
Jaco is a true asset to his company
i have been dealing with a claim that i have with Discovery and since i have been in contact with Jaco from Multicover i have a permanent smile on my face. Thanks Jaco for treating me like i am a VIP client and thanks for taking control of the situation. I can see that you are going out of your way to sort my stuff out and of course bending over backwards to make me happy<br> <br> You are a true asset to your company and if the rest of your company has the same work and client relations ethic as what you do then your company is bound to be best in the industry<br> <br> thanks very much Jaco
0 replies
129 months ago
management has still not resolved the problem
My wife posted a complaint on hello peter regarding her account and mine. MTN didn't even bother to pick up the phone and contact us to try and assist instead they send a reply back on hello peter which was not at all relevant to the complaint we had..... totally pathetic. My wife has subsequently closed her MTN account which she has had since the day cell phones have come out...Nice one MTN, is that how you treat loyal customers...... I am on my way to see my lawyer regarding MTN, as no one is prepared to pick up the phone and assist us with our query, I want MTN to phone me and to assist me with my query - I WANT TO CANCEL
75 replies
129 months ago
MTN not with holding there part of the contract
My husband and i have been having endless problems since last year now with MTN. We get debited amounts that are not part of our contract and when you try and query it no one is willing to help. i have spoken to so many advisors on the 808 number and everyone just passes me over to the next person. The advisors say that they leave messages for managers to get back to me but no one ever does, and its just amazing how every time i phone in there is NEVER a manager on the floor !!!!!! how does MTN work like that ?????? i have worked in many call centres and there is always at least one manager on the floor. We have such problems with missing data and airtime. This is costing us thousands of rands ever month and yet MTN does not car. i have been a customer of MTN's for approx 20 years and it has never been this bad. Why does a person have to publicly have to name and shame companies before anyone is prepared to help
75 replies
130 months ago
Awesomeness from Lindo
I just want to do a shout out to Lindo and and his managers. Every time i call into Discovery Broker servicing and i get to Lindo, i get so excited because i know that what ever my query is going to be, he will sort it out for me quickly and effeciently. Thanks so much Lindo for your awesome service . you are a true asset to your company and department
75 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
4 (44.44444444444444%)