RW
Roland W
Active since Sep 2015
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Infrastructure Issue Turned Into a Customer Bill
Very disappointing experience with Zoom Fibre regarding a fault on the aerial fibre infrastructure at our property. Our fibre connection went down and the fault was logged through our ISP, Cool Ideas, who escalated the issue to Zoom Fibre as they manage the physical network. After several days of waiting for feedback, we were informed that the drop cable needed to be reinstalled and that we would be required to pay R1495 for the repair. This was extremely concerning because the damage was not caused by anyone in our household. Both residents present at the time are elderly and did not access the roof or interact with the fibre infrastructure in any way. To assist with the investigation I provided photos showing that the fibre termination point at our residence was still intact and undisturbed. However, the aerial fibre span between the poles had excessive slack forming a V-shaped sag. From a technical perspective this typically indicates a tensioning or anchoring issue on the aerial line rather than damage caused from within the property. I also pointed out that this same fibre span had previously become unwound and required repair, which suggests there may already have been instability with this installation. Despite providing this evidence and explanation, the final outcome communicated to us was simply that we were required to pay the repair charge. At no stage were the concerns we raised about the aerial span or the previous instability of the installation properly addressed. Reliable infrastructure and fair fault assessments are critical for fibre services. Unfortunately, in this case it felt like the responsibility for a network issue was placed on the customer without a proper investigation into the cause of the fault. As we were unable to reach a fair resolution regarding the charge, we ultimately had to cancel the service and begin looking for alternative providers. This experience has been extremely disappointing and highlights the importance of proper fault investigation and fair dispute resolution when dealing with infrastructure-related issues.
53 replies
1 month ago
Evidence Ignored, Invoice Sent – Disappointing After-Sales Support
Very disappointing experience with Cool Ideas regarding a fibre fault involving Zoom Fibre. Our fibre connection went down and a ticket was logged with Cool Ideas. The issue was escalated to Zoom Fibre as they manage the physical infrastructure. While we did receive several updates over a number of days, most of them were generic follow-ups stating they were waiting for feedback from Zoom Fibre and did not provide any meaningful progress on the fault itself. The situation escalated when we were informed that the drop cable needed to be reinstalled and that we were required to pay R1495 for the repair. This was extremely concerning because the damage was not caused by anyone in our household. Both residents present at the time are elderly and did not access the roof or interact with the fibre infrastructure in any way. To assist with the investigation I submitted photos clearly showing that the fibre termination point at our residence was intact and undisturbed. However, the aerial fibre span between the poles had excessive slack forming a V-shaped sag. From a technical perspective this normally indicates a tension or anchoring issue on the aerial line rather than damage caused from within the property. I also explained that this same span had previously become unwound and required repair, suggesting there may already have been instability with the installation. Despite providing this information and explanation, the response we received was simply asking if they could send the invoice for the R1495 charge. At that point it felt like the evidence and concerns we had raised were not actually being reviewed. After further escalation a technical escalation analyst acknowledged that the case had not been handled to the expected standard and confirmed that a complaint had been raised with Zoom Fibre management. However, despite this acknowledgement we were still unable to reach a fair resolution regarding the repair charge. As a result, we ultimately had to cancel the service and begin looking for alternative providers. Reliable after-sales support is an important part of any service, and unfortunately this experience left us feeling that our concerns were not properly addressed and that our business was not valued. It is disappointing that a situation which could likely have been resolved through proper investigation instead resulted in the loss of a customer.
53 replies
46 months ago
I would like to thank Keshia Williams for the excellent service received
I would like to thank Keshia Williams for the excellent service received. I called in to get updated confirmation of cover documents which came nearly instantly after I supplied her with all my details.
134 replies
70 months ago
Unethical bussiness practice.
Unethical business practice . i had registered a trial which morphed into a subscription service with the threat of debt collectors being sent out. based on this we have decided to cancel my other existing licenses with the company and move to a new provider with ethics. Teamviewer does not follow the EU laws
0 replies
77 months ago
POOR CUSTOMER ASSISTANCE
Fraudulently added another contract on my name against my instructions . i am now forced to call a call-center at my cost where nobody answers the call as 111 call-center could not help and said i have to call a Vodacom individual contracts number. I had mentioned many times that i am not prepared to spend a additional cent on contracts yet my account was debited.
166 replies
112 months ago
EASTGATE INCREDIBLE CONNECTION IS PATHETIC
<p>One thing I hate is poor service and this is what people get at the incredible connection at Eastgate shopping centre from most of my experiences at this store.</p> <p> </p> <p>1st point - I went to the store waited for a someone to work there to unlock an item I wished to purchase for 10 min while they stare at me from their little IT room. Then once I got the cashier to call someone she had to beg them to come out to help as if they doing me a favour. </p> <p>Once the guy came to help he came with a ****py attitude to help me trying to undermine me by having smug comments.</p> <p> </p> <p>But wait it gets worse</p> <p> </p> <p>2nd point - The worst speaking emplloyee attempts to tell me they offer credit as if I cannot afford to buy items in the store when I had something in my hand. This caused me to put the item down and walk out of the store to never return.</p> <p> </p> <p>At least if he could try and ask me if I need help with something he comes as if I cannot afford items sold in this store which is pathetic I felt like this was an insult to my face as well as done loud in front of other people who look at me as if I cannot afford the stuff.. for this insult I decided to spend my money elsewhere I paid a little more on one item but it was well worth the service and professionalism.</p> <p> </p>
0 replies
116 months ago
KFC POOR SERVICE
<p>Wish i could give it zero stars. This branch the. Worst ever they cant serve you at the till they send you to a line that does not move.</p> <p> </p> <p>I order a meal yet it takes 20 min for a take away and my friend orders one drumstick and it takes thre same time.</p> <p> </p> <p>It use to run effeciently now employees make repairs to the place during production time. ***eons fly inside and employees dont care. </p> <p> </p> <p>Oh and theres no chicken when you come in the holders everything is out of view if it is even cooked slightly before lunchtime im sure things can go sooner.</p> <p> </p> <p>This kfc should be investigated something is wrong with that place why is the chicken no longer in the warmers and why did a employee drill a few weeks back without a proper drill or safety gear.</p>
106 replies
124 months ago
Device Collection &/ No Device Collection
I wanted assistance with my mobile device that was not functioning correctly yet I received no quality services since Monday morning at 09:25am I have requested a update as to when they will collect the device all that they can say is they contacting the collection company and that they will be in contact both FNB and the LG collection are not getting back to me meaning I am sitting with a device that is having manufacture falts not allowing me to use a item that I have been paying with should they not resolve this within good time I will close my account with the bank after making the arangements to settle the device or return it should they not be able to assist as I refuse to pay or a non functional item.<br> <br> I have sat two days at home doing nothing waiting for someone to contact me or collect the device, wasted large amounts of airtime contacting them as well as further delayed my process of receiving a replacement phone that of next week Wednesday will be critical for me to be reachable from work.
75 replies
129 months ago
Pathetic consumer service
I went to purchase a classic twister at kfc bedfordview and they provided me with a half ripped open twister that was not easy to eat causing me to not enjoy meal due to the difficult nature of eating the so called wrap. I will refrain from supporting them from the future and only ate the meal as i had already paid for it.
75 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
6 (66.66666666666667%)