SM
Siboniso M
Active since Sep 2015
24
Reviews
0
Industries
Reviews
24 reviews23 months ago
Shop2shop
Shop2shop is a ****. My brother sold this ''brilliant'' idea of swiping machine by Shop2 shop Agent in Mayibuye in Tembisa. He has the App downloaded and can see there money that has been deducted from a buyer's bank account into the App. The issue is getting the money transferred to his bank account. Upon enquiring from the Agent, he was told he needs to link the bank account to the app so the money can be transferred to the bank account. That's where the dilemma is!! Last week Thursday was told to send copy of ID and proof of account to have the service enabled. Since last week, this service has not be enabled. When I spoke the Shop2sgop Representative in the area on 0670469890 (identified as Zanele by Truecaller), her real name is Cebi). She told me straight that she asked for clear copy of the said documents, and if they're no clear she doesn't attend to the issue. In this case she remembered the customer and told me she hasn't received clear copies and she does not have time to follow one customer. She has a lot of people she's dealing with. We got into further argument as I felt she was being unfair in a response. When this machine was delivered it was not properly explained until we had to phone and ask how to we access the money from the app. The lady lost it and immediately adopted ''colorful'' language. Am shocked!
0 replies
30 months ago
NO NO NO! R
You're the worse company in history of mankind. Why is so difficult to transfer my line from old addess to new adress. That lady by the name of Devine and that other bunch in that office that keeping sending emails without doing anything, should change her name to "I don't know what I'm doing, I'm just floating. Don't expect anything from me or I"ll waste your time with my broken promises". These guys can't even invoice properly. I have invoices for 30/30mbps and 50/50 mbps, both November 2023. What package am I on? Didn't I ask for 50/50? Who added 30/30? Why 2 for one line anyway? I'm exhausted. My internet still not networking despite your good sales speech since 4 October. Your lack of customer care can easily give someone a heart attack.
0 replies
30 months ago
Worse worse!!! No no!!!
You're the l worse company is history of mankind. Why is so difficult to transfer my line from old addess to new adress. That lady by the name of Devine and that other bunch in your office that keeping sending emails without doing anything, should change her name to "I don't know what I'm doing, I'm just floating. Don't expect anything from me or I"ll waste your time with my broken promises". These guys can't even invoice properly. I have invoices for 30/30mbps and 50/50 mbps, both November 2023. What package am I on? Didn't i ask for 50/50? Who added 30/30? Why 2 for one line anyway? I'm exhausted. My internet still networking despite all your good sales speech since 4 October. Your lack of customer customer care can easily give someone a heart attack.
0 replies
36 months ago
******* deduction
SARS has been deducting R20 000. from my bank account. In February 2022, someone from there called me and said I owed R2.7 mil due to unpaid PAYE. In May 2022 I called Forensic to and was told I needed to send affidavits (both PAYE & Income tax). I did, only to find out that still months later nothing had been done. On the 4th of December 2022, SARS deducted R17 200.00 from my bank account. I called again, spoke to several people including the lady that issued instruction to deduct money from my account (nndala@sars.gov.za). On the 14th December I had telephonic meeting with SARS. The lady told me Vukani Mkhize (my previous Tax Accountant), was the one who registered the Company for PAYE and went further to assess my 2014 personal income tax, leaving everything owing SARS. What I don't understand is , SARS already knows who's doing this and I explained to them that in 2016 I lost my business and owed the Accountant R17 00.00. He already threatened me in the past, but didn't know what he was going to do. I call SARS contact center on weekly basis, no one helps. All I hear is that investigations take time but 4 months is a long time. Those people in that contact center really don't care at all. Sometimes they just drop the call or rudely answer you. All the time I call, I'm told I called a wrong section, I should call again. Calling that place is a nightmare. Does anyone check the quality of work in that contact center? SARS tell me how do I come out of this situation. PLEASE HELP ME!! I tried but your SYSTEM is falling me. What must I do?!!
0 replies
38 months ago
I received great service from Earnest Khumalo and Shellaine van Dyk
I received great service from Earnest Khumalo and Shellaine van Dyk. I really appreciate your prompt service and taking your time to explain everything in detail. Cheers!!
53 replies
39 months ago
Below service expectation and angry
I never expected the service I received today, way below my expectation, not what I know from the Dealership that I've been using for years. I telephoned them on Monday to book service for my nephew's car, and was told to bring it on Wednesday, 01 Feb. When I arrived at 07:07am, I was told there was no ticket for booking - booking not on the system but I shouldn't worry, ''it will be sorted''. 30 minutes later I'm still waiting. All people that came after me have been helped, some even left. I'm also in the hurry. I needed to get home and start working, had to start working at 08:30am since I promised my boss that I'll work from home, at least from 08:30 will be working already. From the Dealership to my house is just a kilometre or less. And I was early for the same reason that I need to home before 08:30am. I explain this to the guy there who seemed to be relaxed about the issue and didn't understand the urgency. Almost 50 minutes later I'm still waiting. This time I was told they're still waiting for someone who has access to the booking system. Why I was not told? At least I'd have expected the delay. In my mind I thought I was just being ignored, (maybe I was). Eventually I decided I'll leave the car - gave them my contact details and left. I couldn't wait any longer, I was being taken for granted. I didn't have the whole hour to wait not knowing what is going to happen and when. I walked out of the Dealership. I had asked for transport when I made the booking but when I left I was not even asked if I needed it. Little did I know that when I request Uber ride I'll wait another 20 minutes, and should have just walked home maybe the steam would have blown off. I left the car there with my contact details. I'm waiting to hear from them. This is bad and I didn't enjoy it at all. Maybe they like client's throwing tantrums but it takes lot of emotions and it ruins someone's day.
0 replies
39 months ago
Billed for trip that never took place and driver never incured any cost, money or time.
I requested a ride. Drivers park right outside my complex. It took him less than a minute to drive across to the gate. When I saw the car through the window o immediately told him the pick up is in Sandridge square and he must cancel so I request again. Instead he charged me for waiting for too long I request qt 10:59am and he canceled at 11:01am. Just for 2 minutes after I told him immediately that pick was wrong? I'll never use this service again. This guy is unreasonable. This was the second trip. In the morning I wanted 20 minutes but I understood. I didn't cancel 9r yell at the driver when he arrived. These drivers, I was told, when you use card payment, not cash, they don't come instead cancel but we didn't charge them. At the airport I waited 35 minutes until that one canceled and I was told they need cash. When you give them cash they say they don't have change. Then leave with all your money, hence I use card payment so I don't end up paying more than double the trip. This is bad service. I wish this was managed better and people are reasonable.
0 replies
43 months ago
High Risk Capitec banking App
I sent money via app, 30 Sep. 2022, R586.00 to someone. I used cell number, initial and name. All the information was saved and was under the impression that the money will go to a different person. My surprise here, is how the bank fail to match a cell number to customer? Why is doesn't reject if the registered number on Capitec's system does not match the name entered? I was told once the number exist and link to the customer payment will go through. It doesn't matter whether it's a wrong person. What kind of risk is this? Why your system does not reject if information, name added as beneficiary does not match the number on your system? When I asked, I was told a as the number exists on the system, payment will go through. It doesn't matter whether the name is infact for that number. I am still shocked. I never expected this kind of negligence in the part of the bank that claim best customer service. As long as Capitec benefit on the transaction, it doesn't matter. The Consultant I spoke to told me to go to Court as this is a civil matter, and the bank is not involved. Clearly they can see that the name is different from the number and this was a genuine mistake and they should help recover that money. I was told I am on my own here. It's my loss. I don't believe such attitude exists in the banking sector. How many people are falling victims due to lack of control on your system?
133 replies
44 months ago
Poor workmanship, bad customer service, poor invoicing
I regret the day I contacted this company as my ISP. When the installer was in my house he did not finish the installation. He complained he didn't have all required material and tools. He left the wires handing on the wall promising to come back and finish the work. Yes, he did come back, except I was at work and did not make an appointment. I couldn't leave work and drive home. I then told him I will call and arrange. The day I called around 10am, he promised he would come until 17h00pm when I asked what time he was coming since it was already late. He told me he was not coming. We got into a heavy argument as I waited the whole day for him. The following day I received an email from technical support the the ticket was closed - job completed. I called again to ask, how do they close the request if someone has not been in my house? The ticket was logged again. Finally another installer came the following day and fixed everything. The latest now from this company: On the 31 August I called to ask my my bill for the month, I was given R695.00, which I asked them to take right away. To my surprise yesterday there was another outstanding invoice. Invoice description says: Accelerit uncapped, R312.97, Reconnection(added 21/08/2022), R93.84 plus VAT R405.97. I called their finance this morning trying to understand the invoice and why it was not taken since the invoice date is 18/08/2022. What is the reconnection fee for? The lady cannot answer. When I sked for the Manager and or CEO, she told me non of them are available- they work from home. Why am I being charged reconnection fee if the disconnection is not my fault in the first place? Why when I called for the balance owing last week, I was not given the total amount outstanding? Why a week later you decide to debit my account without my knowledge? Why are providing such bad service and bad attitude from your technicians and even your office staff?
0 replies
67 months ago
Secretly deducting money from my account
Dear FNB Maybe no so 'dear' this time. Explain to me the purpose of your charges on my account. On the 16th last month you charged R200. When I just asked I was told it's purchases that were done at Pick 'n pay and Spar. According to you there was no funds when I did these purchases. This is the first: All along when I busy something funds will be reserved for a particular Merchant then later the amount will go off my account completely. But until then, the amount/s will still reflect on my account until they are released to the merchant. I have never in the past purchased sometsomething using my card,, and the same amount still showed as available on my account still. The balance will still reflect but not available. I do not understand your latest practice. I was told the merchant delayed to send the claim. This does not affect me as you have already reserved the funds for that merchant. In August you did the same thing. I used my card to pay tall gate. In this case there were enough funds still available. You decided not to reservethe funds. When the claim came from Sanral you paid but then charge me for 'no funds item'. Why? There was money when the request for purchase was done. Explain to me. I'm just a lay man who happen to notice when something is wrong. I might not know the complexity I your system but I think it is doing something wrong. Or is it the case I heard on the radio where FNB is secretly taking money from clients to make up for their loss.
53 replies
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5 Star
1 (4.166666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (25%)
1 Star
17 (70.83333333333333%)