NM
ntwanano M
Active since Sep 2015
56
Reviews
0
Industries
Reviews
56 reviews11 months ago
Query resolved
After my complaint Vanessa Maluleke called and explained everything and assisted me in my complaint. She was very professional and understanding. Thank you
58 replies
12 months ago
Not allowed to know the benefits of the insured as a policy holder
I have funeral policy for my parents for over 10 years and I called to get the policy schedule, like to know all the benefits and how much I pay in details. I was told I'm not entitled to the information, only the insured person can get the information which is strange because I was never informed that as a policy holder before. I believe I have a right to know yearly because they increase the policy amount yearly and to avoid being ****med since it happens a lot when you claim, I received **** emails and phone calls when I claimed for my FIL so I don't understand what exactly is the issue
116 replies
27 months ago
Everlast Treadmill not lasting
I bought an Evelast treadmill and I have been logging a call that the treadmill overheats and show E10 messages, first they sent someone to come fix it and it wasn't fix, logged the second call and it was collected but came back with the same issues. Logged the third call it was collected and came back with the same issues. Takealot says there's nothing they can do.. So what do I do with a treadmill that doesn't work for more than 30 minutes. If u increase the pace it get hot and gives an error message
0 replies
48 months ago
Funeral cover payment delays
I have claimed for funeral expenses cover and told it was approved and will receive payment on Thursday the 5th of May. On Friday I received an sms that the payment was rejected by the bank, called the bank they did no such thing. Hollard keeps on lying and have no valid reason why I haven't received my payment. I called Friday and Monday the 9th of May to follow up but to no avail. Followed it up today the 11th of May and still nothing. It's a funeral cover claim and their lack of communication says they don't care at all. Instead since I lodged the claim the scams are they ones who cares because I have received more than 10 calls and sms regarding the claim. It's frustrating and their lack of compassion during this difficult time shows they can't be trusted all
148 replies
56 months ago
Scammers bank account are prioritized and the victims does not matter
I called the fraud helpline to report fraud that happen 2017 and I was told the 6 months has lapsed. The account that defrauded is still active and I was told how do I know they are still using the same account, which I asked if the account numbers are recycled and no answer to that. How is that the fraud star is protected and me as a customer is told to suck it. How do I trust the bank that doesn't care about me to protect my money. To me is sound like the victims must just make peace and move on while the scammers continue with business as usual. How do I make peace with that.
373 replies
61 months ago
Unable to fulfill promises
I went for eye test and I was told I was going to get 2 pairs of glasses 1 for reading and 1 for driving. Upon collection I was told I wasn't going to get the 2 pairs as promised because the promotion has ended and I made my appointment in March I wasn't told about that and went in April still wasn't told but told that I will get my 2 pairs
53 replies
63 months ago
Diacovery drive points not allocated
I have trying to establish why my vehicle has not being allocated driving points since installation in January and get told weekly that the matter is being escalated and I will receive feedback, I even sent emails but dololo action .They did however confirm on numerous occasions that the sensor unit is perfectly working and they have no idea when it will be attended because I'm not the only one.
56 replies
63 months ago
Failure to appoint cancellation attorney 3 years and counting
It is been 3 years and up to date we are unable to register the Late Estate property that was fully paid. We have sent several emails but to no help. I really do not understand why I should tell a person how to do their job. Phone calls, emails, complaints but clearly no progress at all. It is exhausting to send emails everyday to beg a person to do their job.
162 replies
63 months ago
Deceased account still active 3 years later and we are refused access to it
My late husband account is still active although I have requested several times for it to be closed. It is 3 years now but the account is still much active and the bank refuses me to have access to it. They charge account fees and eat all the interest and money in that account. All requested documents were submitted and confirmed. I sent emails after emails to no help. 3 years of grief. I went to Thabazimbi branch, Mokopane branch, Melrose Arch, Mall of the South.
56 replies
63 months ago
Radiologist submitted wrong docs to medical aid and got rejected now wants me to pay and still don't have correct documents
After call center calling me about the outstanding payment I requested the documents that were submitted to the medical aid and it turns out they rejected because if wrong docs submitted. I asked the radiologist to sendcthe correct documents and they sent the wrong docs which I informed them they were incorrect and their response was they do submit wrong docs and the medical aid normally pays which is unheard of. They do not have the correct documents instead pf acknowledging their mistake they refuse to and blames me for their behavior of submitting incorrect information to the medical aid. If your in a business of lying to the medical aid and hope they pay for it please consult with them and leave me alone unless you can give me the copy of correct documents
0 replies
Review Distribution
5 Star
6 (10.714285714285714%)
4 Star
0 (0%)
3 Star
2 (3.5714285714285716%)
2 Star
7 (12.5%)
1 Star
41 (73.21428571428571%)