NM
Nonhlanhla M
Active since Sep 2015
42
Reviews
0
Industries
Reviews
42 reviews14 months ago
Lack of communication
Specsavers Douglasdale can honestly do waaay better when it comes to communication. I had to collect my daughter's glasses today after receiving an email, I first called the store to confirm which they said they had arrived. From when we first went for the consultation to when I had to collect nobody told me anything about having to pay again when collecting the glasses. What ****es me is the lady that I spoke to before fetching the glasses that could've atleast informed me. You don't even get a receipt or an explanation as to what the extra payment is for. Do better guys!
56 replies
15 months ago
Van Schaik Bookstore is the worst provider EVER
If there's ever a useless non responsive online department, it has to be Van Schaik. Everytime I place an order I wait for days on end, multiple emails, and endless calls and still no communication on their end. They have no sense of customer service, etiquette not urgency. Their service is **** to say the least and their physical store in Cedar square is not any better either.
0 replies
16 months ago
Do not purchase large appliances from Defy and Makro
When I tell you that Makro has no sense of customer service, believe me. I ordered a Defy 481L Chest freezer on the 25 November 24, and it was delivered on the 26 November 24. The freezer has never worked as a freezer since it was delivered and as a result, all my meat that was just purchased went off. On the 04 December 24, I logged a ticket for an exchange, they then contacted me on the 09 December to say they are sending a technician, I then asked why am I getting a technician sent on a fridge that was less than 14 days when I want an exchange. The technician finally came on the 10 December, claiming they won't exchange without a receipt, we gave them the online invoice and explained that the purchase was online hence the reason we printed the invoice. He then said I should go to Makro and ask for a receipt for them to take to defy, however they are not responsible for the exchange, Makro needs to process exchange. I want my freezer exchanged, I have rotten meat and no freezer thanks to Makro and Defy
56 replies
24 months ago
Disappointed by Netcanvas
I'm really disappointed with the lack of service and communication. I placed an order on the 25 February 2024, it was partially delivered on the 4th March 2024, I sent a mail immediately to inform them of the missing item as the order was a gift. They then responded on the 5th and claimed they would deliver in due co****. I followed up on the order on the 16 April 2024, and to date , my order is not complete and haven't received a refund for the missing item, nor the balance of what's outstanding. I disappointed as I never had problems with my previous order, and hope you'll redeem yourselves from this.
0 replies
24 months ago
**** Makro
I wish Hello Peter had a half star option, because that's exactly what Makro online/Makro Riverside deserves. I'm still waiting for a resolution on the short payment on my refund. It's been two months now, nobody is contacting me, my money is not yet in, nor have they replaced items, and neither is anyone showing any ****en bit of remorse. I've sent numerous emails and proof of every damn thing requested. You are pathetic and ***********.
53 replies
25 months ago
Makro Online and Riverside service stinks
I have two orders that I've been battling to get refund on. The orders were online orders, shipped from Makro Riverside. I'm disgusted and disappointed at the WhatsApp customer service and their incompetence, these are small amounts to be battling for over a month with. The second order being the worst, I was short paid on the actual refund, and sent from pillar to post. When the items were delivered, I sent an email directly to the store to inform them that the Coco pops were opened and had missing quantities, the box of tinkies was missing and a harpics bottle also missing. Over a month later I am ignored by the store, I keep following up on the items to be refunded on the WhatsApp line to no success. The lack of customer service and satisfaction has gone to the pits at Makro. This has become a habit lately where by even in-store you will find open boxes of biscuits and chips etc. This is not the first I'm missing items in my order . I spend thousands on a monthly basis either in-store or online and this is the ****en **** service I get. I want my money on both orders. MAK6161408 & MAK5785303. Even worse consultant claimed that MAK5785303 was refunded but couldn't even send the proof thereof, I only got proof for MAK6161408, that's whereby I realised I was going to get short paid. Even worse, they'll never call to offer alternative knowing ****en well that refund takes 10 working days, meanwhile they didn't want that long to get their money for orders that are showing as in stock on their website
56 replies
27 months ago
University of South Africa ****s NSFAS beneficiary of registration fees
The University of South Africa has got to be the one institution leading the pack when it comes to ****ming underprivileged NSFAS beneficiaries. In 2021, 2022, and 2023 I was studying with Unisa as a NSFAS beneficiary, I paid my own minimum registration fee as the institution takes long to register NSFAS beneficiaries, every year I have been sent from pillar to post to get my refund at the end of the year, till today, 3years later I have not received my refund. I have made endless calls and emails only to be ignored. The institution does not give a damn about complaints, their phone lines don't even go through anymore. If you are a NSFAS beneficiary studying through UNISA, DO NOT, pay your own minimum registration fee, you will cry blood the same way I have been crying for my 3years worth of registration. This year I don't have the money to register and my registration still not finalised as a result. I am also still waiting for half of last year's Incidental Allowance that the university hasn't paid to us qualifying students. The sad part is that the emails are read and ignored, for three full years. University of South Africa, I will make noise until you pay back the money.
0 replies
39 months ago
Vodacom is the most ****iest service provider
After almost a year of paying for cellphone insurance, the dumb****ers cancel my insurance because they discovered that it was under a different network. On day when I took out the insurance, they did not bother disclosing this. They only way they actually got to discover this was because I put a complaint for a debit order that didn't go off, and they insist it did. I'm so torn, as where the **** am I meant to get an insurance policy for my device as most insurance insist on 7days from date of purchase with a few saying 30days. Ive been paying for almost a year, and just like that they cancel my insurance. Vodacom amasimba wothuvi and I'll be damned if I let this slide without a fight.
133 replies
51 months ago
Game store has ****py customer service
So disappointed with Game stores and the level of service they provide when it comes to faulty appliances. I regret buying my washing machine from them. I logged a call online for a technician and explained that I lost the receipt, however I provided the serial number, description of product and product code so they can trace it, only to be told by Thaabit Galant that I had to go to the store where I made the purchase with the serial number and exact date and time of purchase, mind you we are talking about a washing machine purchased over a year ago, who keeps records of time and date of purchase. Now I'm stuck with a faulty washing machine and noone to assist. Never ever will I make the mistake of walking into any game store in my life. You have the poorest of customer service not even an attempt was made using the serial number.
0 replies
52 months ago
Do not use uber on card payment, they will take ur card for a joy ride and you'll never see your money
Do not under any circumstances use uber when u don't have CASH for the past 3 rides I've been having problems with them charging me two different amounts for the same ride these scammers keep saying that it's an authorisation ****en hold when I contact the bank they confirm its money debited by uber and it's been almost two weeks now trying to get my damn money and all they do is ignore my plea for my money. They even went as far as debiting from two different cards that are loaded on there just to take my money. I am ****ed to the core I want my ****en money zinja ndini
0 replies
Review Distribution
5 Star
2 (4.761904761904762%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (16.666666666666668%)
1 Star
33 (78.57142857142857%)