GV
Gerald V
Active since Oct 2015
8
Reviews
0
Industries
Reviews
8 reviews15 months ago
Great service X100
It has been an amazing experience dealing with this company, I ordered spares for my washing machine, it was dispatched and delivered in record time , this was not where the magic ended I was contacted by them to insure that the correct parts for the defect was ordered and then they suggested to me that replacing the drain pump would be beneficial and included it in my order free of charge. Service unheard of , thanks Appliance parts sa (https://appliancepartssa.co.za/)
0 replies
25 months ago
Buying hardware ****
I have been a DSTV subscriber for at least +25 years , but it seems to go from bad to worse Firstly the showmax has been deleted from my explora , as I’m a premium subscriber it has always been available, now no more and I have to buy a different decoder to have this option Secondly , I ordered an explora remote control from the DSTV website , payed for it with my credit card , payment was received by DSTV , but no one knows what happened to the delivery, this starts to sound like a **** When contacting the refunds department, they advise me to go all the way to Randburg +\_ 100km away. I have no means of getting there , neither do I expect anyone there to fix the problem, I have chatted on their chat and phoned all departments, without anyone helping
106 replies
27 months ago
MTN unable to do a sim upgrade
I have been a subscriber to MTN for more than 25 years. I have tried to upgrade my contract (SIM upgrade) for more than 6 months now, without success. Many calls, many emails from my side but I get promised that all is now in place and will have the new contract loaded with in 4 hours, just to find that it has not been done. I have pleaded with MTN to advise me, what the issue/problem is so that I could rather move on and get a new service provider, however this question could up to date not be answered.
0 replies
35 months ago
Standard bank insurance ****
Standard bank home building insurance is absolutely the worst , I have been a client for more than 30 years ,a year ago I tried to claim for a pluming issue but after trying for a week to get hold of the right person to handle the claim I gave up and fix it on my own. Tried to day to get someone to update my policy as i have fitted solar panels, from 0800 till 1500 R300 worth of airtime later still no one to assist no closer to have someone attend to my issue , this must be the worst insurance **** in the world , i dread for something serious to happen,the almost R1000 rand a month i spend on this policy is honestly a dead wast of money as there is no service with the phone numbers or the app.
53 replies
44 months ago
No tracking from Tracker
Shocking ……. I have been paying for subscription With Tracker for more than four years , and have had a sms that a test had been conducted and all is well on a occasion Not hearing from them for sometime I set out “trying “ to call them and there is were my nightmare started. Firstly to get hold of anyone takes up to four calls as they get cut off after holding for a operators. Surprisingly, supplying my registration number and then my ID number they could not find any detail. The operator tried to convince me that I had the wrong tracking company. As last resort they used my cell number , and could then find my name and yes not surprising they had my banking details, but nothing more. The excuse was that it is my responsibility to insure my details are captured and correct. I then tried to update my details but apparently there system is very slow and I spend another 40 minutes and a view calls ( the operator is not allowed to call you back ) and hope my details are now correct, I then asked for the test to be conducted as I’m aware that the insurance will check when last the system was checked ,if your vehicle is stolen before they will pay out. This process used up another 20 minutes of my depleted airtime , just to be told that the test / check will take up to 72 hours “WHY MAKE ME HOLD ON “ Sadly to say that I haven’t had any response or reply on the test results as yet , but I’m not holding my breath that I will have any reply. ( it been more that 72 hours) The shocking part and quite sad is that if my vehicle was stolen, they would not have been able to track or retrieve my vehicle and the insurance would not have payed out. I have looked and tried calling other numbers and filled out the contact me email but no luck. I feel very sorry for peoples vehicle that was stolen or hijacked and are waiting for it to be recovered
148 replies
61 months ago
DSTV CALL CENTER NOT HELPING
After being a client of DSTV Multi choice for some 20 years it is sad to see that the client service has almost disappeared completely I installed an Explora and smart LNB at my holiday home with the expiration of having the comfort of enjoying the functions of the PVR. After being on my cell for almost two hours with the call center I was put on hold , cut off and told that someone will call me back. Needless to say it has still not been resolved and I could have just carried on using my old decoder minus the expense. The hole exercises cost me a arm and a leg plus the call charges and have nothing to show for the trouble.
53 replies
111 months ago
Could not complain about the service , there is non
<p>As a 20year plus DSTV client, I convinced my father to upgrade to a price lock explora as he is also a DSTV client , I would pay in the difference for him as he is 87 years old , thinking that he will certainly enjoy the extra features . How wrong I could be, we had more headaches and problems due to this decision. He SMS ,ed the number to the price lock add as given, the end of JAN begin of FEB ,on the 8th feb he received a sms that the decoder is on its way and on the 6 March that the smart card is activated , but no decoder has been delivered , I have called the call centre many times i have emailed to complain , the only response I receive is " we will escalate the problem" or " the supervisor will contact you" or "I will get back to you " I have been on the web site and used the complaint section ,turned out to be a waste of time . up to date no answer no explanation ,the last reply numbers ********** Brandon Marks ; ********** Puseletetso Bopape ,could list about 10 call centre operators names . If they could be honest and give the reasons why this has taken more than a month and give a honest answer when it will be delivered and installed .One operator sad that they tried to deliver but no one was at home ,my father is 87 years old and does not go anywhere ,he lives on a plot in the north west province and it will be impossible to locate his residence without directions and no one has ever asked him for directions this fact was mentioned on several occasions . I have exhausted all my avenues. No decoder ,no answers ??? </p> <p> </p>
168 replies
128 months ago
Sell direct non existent service
I was contacted by a consultant from sell direct, and offered a data package from Telkom mobile for 10G data with a LTE router total cost per month of R299, l accepted this offer as I was already a Telkom customer it was promised to be delivered within 4 days, this was however were my nightmares started. <br> 10 days later after many attempted phone calls the package arrived, I then started to set up the device but it didn't have any connection, I phoned the 0210017500 and kept on trying for hours and eventually got through and was promised that it will be activated within 24 hours. <br> Needles to say nothing happened and my attempts to contact them used up half my day with the call charges running up my account, I was promised it would be connected within a hour,what a laugh, the next day same procedure with promises of with close of business, haha, l have since sent two emails and have not have any surprises with a reply.It has now been more than a week with no connection, I would like to return there package and never deal with them again,<br> I do not know why Telkom or any other network will allow Sell direct to operate on there behalf.
75 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
6 (75%)