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Paul M
Active since Oct 2015
24
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Reviews
24 reviews8 months ago
"The battery low" Speedpoint
I am writing to express my disappointment and frustration with the service I've received from Ikhokha regarding my Solo Speedpoint machine which i purchased in May 2021.After using the machine for only a few months,I started experiencing battery problems that were never adequately resolved,and detoriated to a point where by my customers wouldn't even finish entering a wouthout the machine switching off and the machine was still and still looking brand new. The lack of effective support and care for my business needs has led me to seek alternative solutions. I have since transitioned to Shop2Shop, which has proven to be a more reliable and customer-centric partner. Their approach prioritizes understanding and addressing the root causes of issues,rather than merely pursuing profits. I must admit, Ikhokha has a unique way of ending business relationships with clients,i's a quick way to pass clients to your competitors, and I commend you for that. If it weren't for your company's... let's say, "bad" handling of client issues, I wouldn't have discovered Shop2Shop's superior service. You've essentially handed me over to them on a silver platter. Just today, one of your agents visited my shop selling new devices, and I shared my unresolved issue with her. Her reaction was telling,she seemed disappointed and didn't even get a chance to make her pitch. It's clear that the issues I faced weren't isolated incidents, and I'm not sure if your so-called "superiors" are aware of the impact their inaction has on your team's morale and client relationships. Given the circumstances, I kindly request that I be allowed to dispose of the Solo Speedpoint machine aka "the battery low" machine, as I no longer see value in keeping it at my shop while it can't keep the screen on for 10seconds without going off. I would appreciate confirmation on how to proceed with this process,I have made peace with the fact that my R3500 has gone to waste. Thank you for your attention to this matter I guess for the 5th time now, I'm confident that Shop2Shop will continue to provide the level of service and support my business deserves. Sincerely SUNRISE MART PTY(0782338878 Zachariah Mathe)
1 reply
8 months ago
Accused of paying with a **** R200 nite.
I am writing to express my deep concern and disappointment regarding a call I received from Nomsa Shenge, a security guard at Kit Kat,Benoni,12 August, 16.45.During the call, Ms. Shenge accused me of paying with a **** note in the morning at 09:02 and demanded that I send her money, claiming to have footage as evidence. I am shocked and disturbed by these allegations, and I strongly deny any wrongdoing. I have several questions regarding this incident, including the authenticity of the footage, the procedures followed during the transaction, and the basis for her accusations. This is not the first time I have been involved in a controversy with Kit Kat cashiers. This is the fourth incident where I have been unfairly accused or implicated in *****ulent activities. I suspect that these incidents may be related to my punctuality as usual i am in the store when they open which makes me a target of these cashiers and possibly security guards involved, friendly demeanor, and demographic characteristics. In light of these repeated incidents, I request a formal meeting with you to discuss the following: 1. The incident in question and the evidence against me 2. The procedures in place for handling transactions and disputes 3. The conduct of Kit Kat cashiers in question, particularly Ms. Shenge and the last 3 cashiers which tried the same ****. 4. Measures to prevent similar incidents in the future I would appreciate the opportunity to clear my name and address any concerns you may have. I look forward to your response and to scheduling a meeting at your earliest convenience. Sincerely, Paul Zachariah Mathe(Sunrise Mart,Ben Number 111531)0782338878
0 replies
13 months ago
Blocked sewage and **** overflow
I am writing to follow up on a blocked sewage issue at my residence located at musini street,Emaphupheni ext 18,31933 which the second report was reported on 03/03/2025 with referencenumber 0444.Unfortunately, it has now been weeks since the initial report, and despite numerous attempts to bring it to their attention, the issue remains unresolved. The prolonged delay in attending to this matter has caused significant inconvenience and is now posing a serious health risk due to the **** overflow, bad smell and unable to use our own toilets. I urge you to treat this matter with the utmost urgency and dispatch a team to clear the blockage immediately. Reported issue details:0444,musini street,Emaphupheni ext 18 I look forward to a prompt resolution and appreciate your attention to this pressing matter. Sincerely Zachariah [Your Name]"
0 replies
14 months ago
Unsatisfactory Delivery Experience
Unsatisfactory Delivery Experience I'm extremely disappointed with the delivery service provided by Jordan Makamu from BuffaloInternational Logistic.Despite being informed that my parcel from Temu had arrived, the driver refused to drop it off citing 'rain' as the reason. What's astonishing is that all cars, including small ones, were driving normally in the rain, yet the driver chose not to deliver my parcel. This lack of commitment to service is unacceptable. Furthermore, I'd like to highlight that this is a business address where I receive orders daily. In fact, I received deliveries yesterday, the same day their less experienced driver refused to enter, without any issues. This inconsistency is alarming and raises concerns about the reliability of their delivery services. I request that Temu looks into this matter and return to FastWay Curriers where their drivers aren't arrogant and disrespectful like Buffalo drivers and takes necessary actions to ensure timely and reliable delivery services. Order Number: BUFZA7AB14842TBYQ Sincerely Zachariah Mathe(0782338878)
212 replies
19 months ago
Driver refusing to pick me up because the road isn't tarred road.
Bolt driver(DD39DBGP) cancelled ride for silly reason ,he was just 7min away but he complains he couldn't proceed with the ride to pick the sick man because my location has no tar road wherereas all cara drive ob the same non tared road....am I supposed to do road construction now for these ehailing cars to pick us up?
0 replies
24 months ago
I paid R3500 for a brand new speed point only to be provided with a second hand Ikhokha machine
Ikhokha provided me with a speed point which seems to be used before by someone else,the speedpoint I only used it for 3 months then the battery started giving me problems,i then requested for an upgrade in the form of trade in when they released a new model,all they care about is making profit as the only time they call is to know why I am not trading with them anymore,and when i tell them the reason they consultant will just say "let me speak to my superiors" and that will be the end,the next call will be the same reason to find out why i am not using their speedpoint anymore same cycle. 0782338878
53 replies
24 months ago
No Simcards deliveries from Flash
Flash keeps sending me from pilar to post when i request for simcards to provide to caustomers, and the worse part is that the machines they provide us can only RICA simcards privided by them not any simcard,when I call them they say i must to to the nearest kiosk,at the kiosk they say they dont get any simcard deliveries,its sad that this company now gets our customers by the ***** because cuatomers even if they get simcards but unfortunately these machines can only rica Flash simcards,all they do is provide us with numbers of arrogant lazy staff who don't even delivere these simcards. If there's another method to get the simcards please let me know on 0782338878
0 replies
29 months ago
Bread Delivery **************
The bread distribution company called AA/Supersoft at my area in Emaphupheni ext 17 only delivers the bread to Somalian shops and exclude my shop as a black business man,i have numerous calls begging the driver and the supervisor to bring bread but they only bring it when they feel like doing it while the shops owned by Somalians and Pakistanis which are 50-100m away from my shop always get bread delivered at their shops daily...my contacts 0782338878
0 replies
33 months ago
******* Dumping
I'm deeply disappointed and saddened by Nantons Waste ******* dumping,today on the 29th of July 2023,between 11am and 12pm they just started dumping the all the waste they just vacuumed from the blocked sewage,offloading all the **** just in front of my shop which is facing the dam,it is very hard to deal with the smell and this has brought so much negativity to my business as customers and myself we couldn't deal with the smell,and the driver was even drinking on duty,I have the videos and photos of this incident. Paul(Sunrise Mart) 0782338878
60 replies
36 months ago
Excellent partnership with ikhokha
Ikhokha devices so advanced,my business is running smooth and thanks to ikhokha
53 replies
Review Distribution
5 Star
1 (4.166666666666667%)
4 Star
1 (4.166666666666667%)
3 Star
1 (4.166666666666667%)
2 Star
5 (20.833333333333332%)
1 Star
16 (66.66666666666667%)