LD
Lizelle B
Active since Oct 2015
10
Reviews
0
Industries
Reviews
10 reviews27 months ago
Contact details
I would like a contact/e-mail number to communicate with your company regarding my device please. Your device has had a very negative impact on my vehicle and I would like to cancel and send back.
0 replies
27 months ago
Excellent Courier Company
The Courier Guy has been been my delivery Company for almost 10 years now. We have been through hick ups, accidents, unfortunate mistakes, wrong billing etc....BUT every single time the problems have been resolved positively. As a small business owner myself who has made many mistake in 10 years as well, they have ALWAYS come to the table. Admitted, refunded, credited and all the staff have always been polite and professional. That I admire about this Company. We always treat each other with respect - that goes a long way if you need assistance and help. Thank you Guys. I am still and hope to be a happy, satisfied client for many years to come.
0 replies
27 months ago
Solving incorrect billing issue
Thank you Ramesh and Siyabonga Malinga from Fedex Express for sorting out the hick-up we encountered with accidental incorrect billing. I am very satisfied with the follow up and response regarding this. I appreciate the feedback and refund being issued to me within the next 5-7 working days.
58 replies
27 months ago
Incorrect billing
After writing a bad review on this platform, I was contacted by Siya Malinga and asked to forward my mails so that this can be sorted out. I did that and more - had to provide more details etc. Since then, I am being ignored. I have now again twice asked for feedback on this issue (overcharged by driver, who by accident charged on another customer's invoice). This already happened on the 13th November 2023. And still nothing has been done to refund the amost R1,500 overcharged amount. You have ALL the banking details, the bank statement showing the amount that went off, the original invoice, the proof on my online app that this amount went off, my business details, business banking details, ID...I really do not know what you need more from me. At least can someone respond to my mails please?
128 replies
28 months ago
Shocking customer service
I am shocked by the customer service (or lack there of) by Fedex. On the 11th November 2023 the driver delivered my parcel and by accident overcharged me almost R1500 (he had the wrong customer invoice on hand). After numerous mails with all the relevant information like bank confirmation letter, bank statement, ID, invoices etc. still nobody could achieve in solving the matter and refunding me. My mails just keep on being forwarded from one person to another. I struggle to understand how such a reputable company handle issues like these so badly, and having a look on Hellopeter to see how many other customers have the same issues are even more shocking. I would love for someone to assist me or at least just communicate regarding this.
129 replies
102 months ago
No Feedback from Insurance Company
We've had storm/water damage to our ceiling and wall in our living room. We've tried contacting Standard Bank insurance numerous times, no luck. In the meantime our geyser broke and we had it fixed through a Company that is listed at Standard Bank insurance. I've e-mailed them - no response..... I would like to know how am we are paying for insurance and yet we cannot get hold of anybody at the call centre or via mail. Please assist me Standard Bank insurance....
53 replies
123 months ago
The most effective courier service in South-Africa
I just had to write this report - E.P.X courier service is the most effective, professional and friendly courier company I have EVER done business with!!! They are always friendly and ready to assist where needed. I send numerous packages to clients on a daily basis and from the Call Centre to Delivery personel - absolutely world class service!<br> This is how a business should be operated - E.P.X - thank you very much - you all should receive 5 stars and are examples to the service industry!<br> Antoinette, Correen, Christina, Sumari, Natasja, Renske, Lorna, Lightman,Kittie Thabo (I am so sorry If I left a valuable name out) - You guys rock!!!!! I will definitely spread the word - you really are a Jewel to me and make my job so much easier. What a pleasure to work with professional - yet humble and delightful people like you. Keep it up!!!! <br>
0 replies
123 months ago
Incompetent staff and lack of service
I run a business - I need to send products via courier service to clients - Phoned Dawn Wing for a quote to book for delivery - 1st try: Phone was dropped in my ear (after waiting at least +- 10 minutes to be assisted). No problem, maybe it was an accident....<br> 2nd try - I speak to one of the call centre operators - Got put through to someone else - needless to say...disconnected. My third attempt (15 minutes waiting to be assisted) - my call is answered and while speaking, the operator cuts me off, puts me through to someone else. No - 'I'm sorry, you should be transferred to another operator that actually works with the quotes'. At this time I get cutt off again - by now I am irritated but thought I am going to persist until someone gives me service. 4th attempt - back with Brenda again - who laughs when told I can't find someone to assist me.<br> Just when I thought Brenda is finally going to help me, the respond: 'You have to tell me if the area we have to deliver is an outline area...??? I am not in the courier business and I most certainly do not know which areas are outline?? Informs me she's going on lunch now, have to phone back and speak to someone else....Are you kidding me??
75 replies
126 months ago
Great and professional owner
We went to the Wimpy Lakefield on 25th November - everything was great but my husband was not entirely satisfied with the presentation of the mini boerewors with the breakfast he had (the menu's wors looked quite bigger and better)<br> <br> The Owner, Andre, came to our table - greeted my husband with a firm handgrip and listened patiently to his complaint. He immediately apologised and offered my husband another boerewors portion - stating that he totally understands his complaint and that he had every right to complain when he feels the quality is not up to scratch.<br> <br> I just want to thank this Gentleman - you've handled the situation with grace and professionalism!!<br> We will definitely be back at your establishment - this industry needs more owners like yourself.
75 replies
Review Distribution
5 Star
5 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
4 (40%)