RM
Richelle M
Active since Oct 2015
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
I havent had any issues with Platinum Life
I havent had any issues with Platinum Life. They are fast, efficient and helpful
112 replies
7 months ago
STANDARD BANK. ******* WITH NO INTEGRITY.
I have a HUGE ISSUE WITH YOUR INTEGRITY STANDARD BANK.... I have a cheque account with Standard bank and I am constantly using my card for purchases, etc daily. Whenever, I purchase, the money is immediately being deducted from my running balance. This past week, on Friday, 26th September - My debit order for my car insurance went out even though the debit order date is the 29th... Standard bank paid on my behalf resulting in a negative balance and there was a R100 honoring fee added to my account. There were pending transactions and then a R100 honoring fee was added to almost every one of the pending transactions resulting in a bigger negative balance. I am extremely disgusted by this as you guy is are robbing your clients! When the stores take long to clear payments etc, this should not fall on the client's shoulders! And also, those payments are not being cleared on a weekday but surprisingly being cleared on weekends ?????? And now because the client has a negative balance, you keep adding fees????? This is absolutely pathetic Standard Bank. If business is bad, you cannot make money off loyal clients who have portfolios with you for years. Do better. I would like each honoring fee charge to be reversed. I would like feedback asap. Thank you Richelle 0672114731
53 replies
19 months ago
Excellent service at Galaxy Pavilion
Galaxy Bingo Pavilion- food was delicious, service was excellent. Lovely environment to relax with the family as well. It was peaceful and quiet and very clean. We really enjoyed our experience. We walked into both Wimpy branches and walked out- service was miserable. The experience at Galaxy made our day. Thank you and keep up the good work!
0 replies
112 months ago
TERRIBLE SERVICE AT TICKET BOOTH NO 1
<p> </p> <p>Today was supposed to be a memorable day out with my family, instead it ended in embarassment and disappointment!!! My family and I went through to uShaka marine world today to celebrate my birthday. We had lunch at Spur and then went through to the closest ticket booth to purchase tickets for the aquarium as my husband, son and I had never been there before. We walked up (6 adults and a baby) with a pram, baby bag and small take away container with half a garlic roll as the contents. We saw the 2 workers standing at the entrance (Nomvula and Anele)... we also saw and read the sign at the front which said beverages, picnic baskets, food hampers, balloons, etc were not allowed. So my sister went up to ask the the lady if there was any where we could leave the food or could we put it into the bag as we don't have anything else on us and definitely understood that we could not eat in the area. My sister even took the container to her, opened it to show her as well... This is when we were embarassed by Nomvula... She put her hand up in front of my sister's face and says with such arrogance "please don't start, you are not allowed to take the food in".. And just after that, another guy and his son carrying 2 half drunk bottles of cooldrink were allowed to enter! When we asked why, we were met with more rudeness and arrogance and sarcastic questions like, "do you have cooldrink?? no. you don't. you have food. it is not allowed. we don't make the rules. you are upset because we can't change the rules". That is when I really got upset and told Nomvula and Anele exactly what needed to be said!</p> <p> </p> <p>Firstly.. This is a HUGE operation.. But it doesn't mean that customer service goes out the window.. We know that our +/- R700 is a drop in the ocean compared to what turnover is made in a day.. however.. we work really hard for our money.. and where we choose to spend that money means alot to us, especially if it's on entertainment which is not a necessity.. but we CHOSE to spend it at THIS facility..and if that important sentiment cannot be understood and respected by your staff.. I feel very sad to think about your company's future. No company can survive if their customer service is not world class. Nor can it survive with people like Anele and Nomvula. I am not someone to complain about people.. I work in the customer service industry.. I appeal to you.. go back and review the camera tape above that ticket queue.. Their body language, their language, their behaviour, their demeanour.. It was insulting and embarassing for my family.. especially when people started staring.. however, we had to stand up for ourselves! There was still no apology from those 2 workers, even when we asked for their names, they said no problem and started pulling at their badges to show it to us. I spoke to a gentleman by the name of Bethel (a supervisor) who apologised and explained that it is a rule that if people have cooldrink bottles which are already opened, then they are allowed to go in.</p> <p>Secondly, I do not understand why people with cooldrink are allowed to go in? They are more likely to open the bottle and take a sip than others would be to open their takeaway container and start eating their garlic roll in the aquarium.....? Our car was parked so far away as well.. so walking there and back would have been ridiculous!</p> <p>I would like to really appeal to the larger management at uShaka marine world to find a way to help your customers when it comes to this rule.. like a parcel counter/locker etc? Most importantly, I implore that you really take notice of who you have interacting with customers..we would have understood, had it been communicated respectfully..if you do not sort this out and soon.. your doors will be shut sooner than you know..</p>
0 replies
123 months ago
no response about fraud contracts!!
Hi there.. i am still waiting for a response about fraudulent contracts opened on my name. Someone contacted me last year and said they will get back to me? still nothing.. i will not pay for fraudulent activities done instore. Staff must accept responsibility. Please can someone contact me urgently!!
75 replies
124 months ago
please help urgently!
Hi there, please help<br> <br> I have been calling 808 to try to migrate to prepaid as my contract ended on 24/01/16. With much hassle, Ican see that was done. However, the other part of my query was not attended to and it is becoming abit irritating. I was debited on 31/01 due to the fact that that was for january's usage. However, on 01/02, i was given the R100 airtime, the 25 smses and some data all over again. Now, I cant use my phone without worrying about using that airtime because you will hold me liable for it at then end of February. I have been asking over and over again for it to be taken away from my phone but IT STILL ISNT DONE! I work with customers, I need my phone and it is becoming a huge problem for me! please can someone just help me to sort this out so I can have my phone and sim in working order!<br> <br> Thank you so much<br> Richelle
75 replies
127 months ago
No assistance in fraudulent accounts opened
InNov/Dec 2013, I signed for 1 contract at the Vodacom Pavilion store. After querying about the amounts being deducted from my bank account, I found out that 5 lines had been opened on my name days after I had been to the store initially. I DID NOT EVEN GO TO THE STORE ON THOSE DAYS! I queried with the store who told me I had to provide my id copy and affidavit which I did. Vodacom forensics said I was liable for payment. In October 2014, I received a letter from Vodacom saying I owe R40000 and I had 30 days to pay. I am not able to get any documentation to prove I signed for the extra lines, I am always told that they do not keep documents at store level. In the interim, whilst Vodacom is wanting to EXTORT more money from me, my itc score is greatly affected and I am struggling to get things done. This is extremely concerning because fraud occurred in that store and the customers are having to pay the price. I would like to see my documents, it is MY RIGHT as a customer and the cameras in the store must be checked to prove I didnt sign for the extra lines. Please can someone contact me urgently to resolve this matter. It is extremely serious and I would appreciate any assistance.
75 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (42.857142857142854%)
1 Star
2 (28.571428571428573%)