ES
Elsie S
Active since Nov 2015
14
Reviews
0
Industries
Reviews
14 reviews28 months ago
Poor Park maintenance
Hi I have logged two queries for park maintenance in our area (Brackenfell), but each time it is closed by the inspector. The park at the back of my house has been cut, but all the ******* has just been left? There is a huge tree that needs trimming, but this is also not done. The cars cant even park there any longer as the tree branches is reaching to almost the ground? Furthermore the sidewalk under the tree is so overgrown with ****/grass that each time it rains, the rainwater drains is blocked and we have a whole dam for a week or two? Even the ducks move in so deep is the water? The “river” is also overgrown with reeds and as a result we have lots of mosquitos! Im not sure where to go to at this stage and hope this platform can assist!
0 replies
47 months ago
Unsatisfactory service
I bought a demo 2022 Suziki S-presso on the 16th of May 2022 and picked up the car on the 20th of May. Up till today I have not yet received my registration and license plate numbers. The sale includes a delivery charge which includes R1050 for license and registration. My understanding was that when one picks up a car that the license and registration would be done as well? Upon pickup the sales person Tobie Wiese mentioned it would only be ready the next week. I stay 30 km from the shop in Table view and struggle to get to Thorpe in Blaauwberg during office hours as my daughter use my car during the week (I work from home). The next week was extremely busy for me as I was busy with last minute things that had to be done before a work related go away up till the 7th of June. Upon my return I found that Tobie or Thorpe has not sent me anything around the license and registration?! I had to follow-up again. On the 8th of June I sent a whastup message to Tobie at 12, after I tried phoning him - he did no pick up the phone!? He responded at 16:14 that the papers were handed in and he will let me know when it is ready. Today, 13th of June I had to follow-up again?! Apparently the number plates will be ready by today or tomorrow. I paid a deposit of R70 000 and completed everything from my side as and when it was requested. The service is extremely poor and I'm very disappointed. The service has totally ruined my experience with my new car, which was suppose to be a happy event. The signing of the forms was also a nightmare. Up till today I'm still not sure what I have signed for. Everything was send electronically by phone!? and you have no way of saying "no". I had to print al the thousand of papers. I told them that I struggle to see what I'm signing as all the legal terms and conditions are very small on the link that was sent to my phone. I also told them that my daughter use my car in the week to get to her work and as such I'm without a car during the week as I work from home - now whenever my license etc. gets there I have to take off or arrange for a uber to take me from Brackenfell to Blaauwberg again? I would not recommend Thorpe motors:(
0 replies
51 months ago
poor service
I was on a hiking trip from 18 January 2022 to 24 January 2022, with limited or mostly NO cell phone reception. My daughter made me aware of a leak in the roof on the 21st of January after which I logged it via the banking phone app. I was not aware whether it was the geyser or pipe or whatever, but logged it as geyser at that time. A company was appointed to come out, Just Domestic Plumbing. Unfortunately for at least 2 days I then had no cell phone reception in the De Hoop Nature reserve and I could not pay the access amount of R800 and obviously the company did not do the work……and the water kept dripping on the roof. My daughter does not have the means to pay this amount and as mentioned I only saw the message 2 days later as I had NO CELL PHONE reception. When I got home, Monday 24 January, I immediately called Tarryn from the plumbing company and ask her to send the team to my house. After a second call later the day and me saying that if they don’t respond I’m going to ask ABSA for another provider, they arrived at 15:00. They were not prepared – how do you show up at a house and ask for a lead as their lead is to short to get in the roof? Then it seems it was only a pipe and not the geyser that was the problem. They were only busy about half an hour. After they left I phoned ABSA again and asked what’s next as my ceiling looks terrible of a week’s dripping water. My cupboards are damp and swollen and I cant open the doors properly? ABSA responded they await the plumbers report, but they have up till 48 hours to provide the report. Questions: o According to my policy I have Home Assist that should cover plumbing without me paying a call out fee and the first hour is free – why do I have to pay R800 for this job done? o Why have nobody come back to me regarding my cupboards? o Have the plumbing company sent the necessary report and photos for the ceiling/cupboard damage? They have taken photos..even came back a second time as they forgot to take pictures of the pipe! I’m shocked that a company will let water keep on dripping as this was clearly a exceptional circumstance, me being away on hiking and not available to pay the fee as I did not have cell phone reception? The cupboards and the ceiling will most probably have to be replaced and I believe I have to pay another R800 for this service as and when another provider is appointed by ABSA?! I formally logged a complaint here! Your prompt response will be appreciated. I’m also not sure why ABSA has not yet followed up on the service of this provider? The below email was all I received from ABSA?
53 replies
60 months ago
Pool turning green as result of ABSA taking more than 2 weeks for a claim
My house bond and insurance is with ABSA. I have lodged a claim 23 April for my swimming pool pump. At first I was impressed. The same day I lodged the claim a company came to do the assessment and all went well. Now 6 May I have still not heard anything from ABSA, although I have followed up via phone as well as email?!! The pool pump is not working and the water does not get cleaned/filter. Which means it is turning green and we have lots of mosquitos. The company that came to do the assessment told me they were informed that ABSA did not approve the claim - and they don't really know why, as according to them all is standard and it should be covered via my home owners policy. But as said - I have not heard anything from ABSA and I would like to also report them to the ombudsman. claim number 4022990
106 replies
67 months ago
Poor service
We attended the half price burger night at this restaurant and were quite displeased with the service. There is not enough waiters. We had to ask for menu's, ask for someone to take our order and waited forever for the waiter to be there again. Our waiter was not available as he was seeing to other tables and we asked another lady waiter to please assist us - she just walked away angry and never returned - quote shocking. When we had to pay the same thing happen - waited forever. Sir Lion this is not great and you need to firm up on your service. Your poor service spoiled the whole night out for myself and my 4 friends. We decided to not do this regular meeting with you again.
0 replies
87 months ago
termination department rated zero
I bought Cell C contract for my son about two years ago. When the contract came near end of period, I phoned, emailed numerous times to get the contract cancelled. I do not have a Cell C contract and have to use the 084 number..which is most of the time not working or busy!! I'm extremely dissatisfied with Cell C's service to end this contract and just let me pay month after month. I just phone now and once again when they transferred me to the terminations department they cut me off. I think they are doing it on purpose?! Can some one please assist me to cancel this contract - ********** . NOTE THIS IS NOT MY NUMBER - I HAVE A mtn NUMBER and my son is since last year not using the cell c contract any longer. I wan to be contacted on my landline - ********** .
56 replies
89 months ago
shocking policy conditions
I bought 8 return tickets for 18 February 2019 (return 22 February) from CA to Durban. My engagement is terminated and I asked to change the name of my previous fiancée to a lady friend. I have been told there is no way I can do this - I just loose the ticket money and have to book a new one?!! I have also booked a cruise from Durban - this was my present to my family for my 50th birthday ...there is no way that I can share a cabin with somebody who is not part of my life any longer. The MSC Musica charged me a penalty fee for change of name - I can live with that - but to loose a whole ticket?! That seems like daylight robbery to me - how can I help that a 6 year relationship now suddenly ends.
0 replies
95 months ago
Misled into second contract?
I’m a MTN customer, but bought a data deal with VODACOM about 2 years ago. Earlier this year vidacom contacted me to upgrade. I said no thanks.. I want to cancel... sales man said I can get double the data for less and smooth talked me into the upgrade. He said I will receive a new modum, number etc. He did say my first account will be more as result of change over from one contract to the other, etc etc. I have visited. Vodacom shop a month ago to ask why my account is over R400 while it should be R99. They said it will be correct end of June... my account is more than R200! Then somebody from vodacom phoned me again for upgrade today!? It seems the have given me a new contract and not cancelled my first one. The service centre did not help me. I talked to the vodacom client centre from the shop assistants phone and they said I must phone from my own phone!!? Which is mtn as mentioned!
159 replies
113 months ago
Spoiled vacation:(
<p>We booked a flight via BA 6311 on 6/1/2017 from Cape town to Durban...we wanted BA as believe that is the best airflight service seeing that this was the first time my fiance and his daughter fly as well. I would have liked to show them the excellent crew, service and have them enjoy the meal that you get on boared as well. Our flight was suppose to departure 9:15. After the flight we booked a service delivery to the harbour/port to cruise back on the MCS Sinfonia - we have paid for easy emarked tickets of another R250 so that we dont have to stand in lines. </p> <p>I have gone on-line and inlcude my cell number and details so that according to the website I will be kept updated of any delays - when we got at the airport at 7:00 and booked in the lady informed us that the flight was delayed with 2 hours..up till now I have not yet received any sms from BA to inform me of the delay! Then we decided to go the Khulala flight seeing that the lady said the other flight maight be delayed further. We struggled to change our tickets - the staff wont very helpfull - the supervisor informed us she was just waiting to get of duty. She confirmed to us that our flight was changed after how many standing in the rows again and that our luggage will be on the earlier flight as well. </p> <p>Upon arrival in Durban our luggage was gone and the service lady said it is most probably still on the original flight. We had to wait another two - three hours for our luggage. We had to rush to the port and by seconds missed the boat! Upon arrival at the port the ppl told us it has been closed and me missed the boat...then luckily for us one lady of the MCS said if we can ran, we can still board - we had to run to the boat. We missed the whole upfront show, greeting etc. BA had basically ruin our first day of our trip. They have ruined the first flight experience of my companions, they were not friendly and helpfull. They promised stuff that did not happen - at least we made the boat otherwise this few days would have been a total disaster!</p>
0 replies
113 months ago
Excellent xmas experience
<p>Just want to thank Ferdi and staff for the awesome experience we had on xmas - the food, service and venue was above excellent and I would go back anytime. The price was also extrememly reasonable for this time of the year.</p> <p>Absolute amazing with a warm waitress as well that serviced a 18 ppl table with ease and warmt.</p>
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
1 (7.142857142857143%)
2 Star
5 (35.714285714285715%)
1 Star
7 (50%)