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NTANDOYENKOSI N
Active since Nov 2015
8
Reviews
0
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Reviews
8 reviews12 months ago
Exceptional service! Highly recommend!
Excellent and prompt service. I sincerely appreciate that you delivered on schedule in such a short amount of time. When I talked to my best friend in the morning, she seemed depressed. I placed my order for flowers to lift her spirits at around ten in the morning. By 1 pm, the flowers had arrived. I appreciate that you came through for me.
0 replies
16 months ago
Makro has the Worst Online Services
My order was initially scheduled for delivery for Mon 02-Dec only to get an email that delivery has been postponed.I followed up and called daily and I was told my stuff has been packed Howethere is a shortage of drivers to deliver.Then today you tell me some stuff is out of stock and I will only be reimbursed in 10 days.No this is not what I signed up for,Why did you take my order if you had shortages on your side.This order has to go home this weekend and in full.The order that was supposed to be delivered on the 2nd of Dec still has not been delivered today on the 7th of December. I also still have not even received.My refund I am so disgusted in your lies ,Dishonesty and inconvenience that you have caused me.You the worst online service provider and should stop online services if you can’t manage them.When you go to the branch there is no one to even assist you they keep on disappearing.
56 replies
17 months ago
Exceptional Service from Firtz Realty
I purchased a property through Firtz Realty and I want to take a moment to share my positive experience, particularly regarding how they handled a challenging situation. Upon moving into my new home, I discovered several damages that were not disclosed by the previous owner at the time of sale. Naturally, this was quite concerning, and I wasn't sure how to navigate the situation or who to turn to for assistance. However, from the moment I reached out to Julie Mcdonald felt supported and reassured.Julie went above and beyond to address the issues and actively worked to resolve the problems. Their commitment to customer satisfaction was evident as she coordinated with the previous owner liaised with contractors, and ensured that everything was taken care of to my satisfaction.What impressed me most was her professionalism, transparency, and willingness to assist beyond the standard expectations. She not only rectified the damages but also kept me updated throughout the process, which helped ease my worries. I genuinely felt that she had my best interests at heart.I am grateful for her help and would highly recommend Julie Mcdonald to anyone looking to buy or sell property. Her dedication to customer service truly sets her apart in the industry. Thank you, Julie, for making the home-buying experience a positive one despite the initial hurdles! I appreciate it.
0 replies
20 months ago
Worst Dishonest Sales Agency
I purchased a home via Firtz.The owner and agent were dishonest about the leaks and dampening in the house a,.only learning about it after the transfer.I informed Firtz and Julie about it, and the manager promised to have the Previous owner fix it. Nine months have passed since the purchase, and it hasn't been fixed.Julie continues to tell lies after lie about the prior owner being away.I have been patient with enough.I'm not happy at all with your service.Julie continues to let the prior owner lie and takes no action to address this, not even putting pressure on him to do so.I don't see why the owner, who has already been paid, is not able to fix this issue.I will be taking legal action,I am not backing down on this.You lie,Promise things that you cannot deliver.
0 replies
29 months ago
Worst After Sales Experience
I have had the worst after sales experience with Firtz midrand agents.My house got registered on the 6th of October 2023 & I moved in 28 October 2023.House was dirty,previous owner’s things were still in the house.The stove is not working i have reported this to them and to date nothing has been done i have been buying food for my family for 3 weeks at my own expense and there is no urgency at all from Firtz to fix this.Imagine not eating a home cooked meal for 3 weeks and spending your own money to buy food for a problem you were never told about.Secondly the kitchen and 2 bedrooms are leaking when it rains and I was never made aware of those issues during the sale.The kitchen and one bedroom have serious wall damping damage due to the water leaks.The one bedroom gets so wet when it rains and cannot be furnished even as the water will damage the furniture.I am so disappointed in the service as they are not even treating yhis issue with urgency at all.Firtz and the owner hid a lot of things during the sale.No integrity at all from them.This purchase has become a nightmare and I regret ever buying through Firtz.
0 replies
64 months ago
Pathetic service
I ordered a Queen Bed Set in December.The bed set was delivered to me but the base was a queen size and the matress an extra length. I immediately called to log a complaint. I stayed with the bed for about 2 weeks. I called several times following up on when the bed will be collected and replaced. Bed was collected after 14 days. Its been almost a month now my account still has not been credited and I havent got a replacement for the bed.The mistake was on their side but am the one suffering and inconvenienced coz of your poor service. I have called several times following up and all your consultants do is tell different stories daily. Am the one running after you yet you delivered a poor service to me and are not even bothered to fix it. I am so dissapointed and very angry. I have tried to be patient with you guys but honestly am not happy with your return policy or procedure. You deliver wrong goods to me. I report the next day only for you to come and collect them after i call you 10 times following up. Collection was done and its been over 14 days still my account has not been credited again, i call you daily to do a follow up and all your customer service consultants tell me different stories daily. Am so frustrated and dissapointed about your service. When you want someone to order you call them daily but to solve a customer complaint the customer needs to be calling you and follow up. You dont even bother to call me. This is very inconveniencing. Pathetic service
61 replies
127 months ago
EXCELLENT SERVICE
i had an accident 4 days after i joined the policy I called my personal portfolio consultant to inform her and she referred my case to Mariska in the claims department. Mariska called me and got a report of the whole incident. She had a great attitude and was following up on the case.I sent her the required documents for my claim and she went the extra mile with my case.She had a good attitude
75 replies
Review Distribution
5 Star
4 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (50%)