PH
Promise H
Active since Nov 2015
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Greyhound bus refund nightmare!!!
Here’s a polished version of your complaint: “Worst experience ever. Greyhound Bus can debit accounts for payments but fails to refund customers who cancel within the allowed time. I’m owed R600, yet despite emails, calls, and escalations, no one responds. If I don’t receive my refund or a reply soon, I will escalate this matter further.”
0 replies
18 months ago
WORST ISP Ever
I am writing to express my dissatisfaction with the customer care service I received from Supersonic. On Friday 4th Oct, I logged a call regarding no internet on my router. This call was closed yesterday, but unfortunately, the issue remains unresolved. Upon re-logging the issue, I was informed that technicians would contact me within 72 hours....till no still nothing. As I work from home, I have had to incur additional expenses for data and travel to the office due to the ongoing service disruption. Moreover, my interactions with your agents have been frustrating. It felt as though they were merely reading from a script, displaying little sympathy or understanding of my situation. I had hoped for a more compassionate response, especially during a time when I rely heavily on your services. I am disappointed with the level of support I have received, particularly when I needed assistance the most. I urge you to address this matter promptly and provide a more effective resolution. Thank you for your attention to this issue. I look forward to your prompt response.
0 replies
19 months ago
Lack of Communication and Support
I am writing to express my deep disappointment with the current level of communication and support from NMG Benefits. As you may know, many retirement companies are adapting to the new 2-pot system, and while it has been challenging for all, I have noticed that your company is particularly lacking in responsiveness. My recent experiences have included unanswered calls, unacknowledged emails, and an ineffective WhatsApp support channel. This lack of communication is causing significant distress to your clients. It is disheartening to see a company that should prioritize client support fall short in such critical areas. As a result, I am relieved to be moving away from NMG Benefits, but I felt it was necessary to bring this to your attention. I hope you can address these issues for the sake of your remaining clients.
106 replies
23 months ago
Best service ever
I'm not one to buy a voucher online with these ****s that they create every second...but I took a chance on Fomo website not sure why but gosh I have no regrets....it was one of the best decisions ever. Everything was easy and simple from getting my voucher and feedback from the spa was seamless. Thank you Fomo you have gained a lifetime member,coming soon for my quadbike experience
0 replies
24 months ago
Waterfall Licence Dept. A-Game and on the ball.
WOW!!!!! First time ever. The Licence Department @ Waterfall is top-class. Renewing my drivers licence was a breeze. From the security guy right till the guy that assisted me with the renewal....everyone was helpful, insightful and happy to help. And how the gentleman at Reception shared jokes and kept us entertained while moving chairs. Overall THANK YOU GUYS!!!! Wish all government departments could learn a thing or two from this licencing department. Well done to the whole team and keep it up guys, you deserve such recognition.
0 replies
27 months ago
Worst Internet Service Providers : Disappointed
I was so happy to be referred to Supersonic by a friend not knowing it was my biggest mistake. When they came to install, they setup a second hand Remote Node (RN) that the technician had removed from another client and it was used to setup my account. It's hardly 6months and the RN is faulty. No internet and I cannot work. I have been following up on this since I logged my call and I'm the only one doing follow-ups, the agents and technical keep just keep apologizing and making false promises. I'm working from home, I've had to buy data everyday just to stay connected and be able to work, the vendor has been said to be coming since Friday. No one has called me to assist with the issue just promises all day when I follow-up. I regret ever moving from Afrihost to this mess.
580 replies
75 months ago
Old Mutual a Compay of Crooks
I dion't even know where to satrt or who to contact now in order to resolve my mother's problem. She took her early retirement in September 2019. When she processed her documents she was told it would take 6 weeks for her payout. It has now been 5 months and she has not received a cent from Old Mutual. She cannot do anything right now as everything is at a standstill, she has people to pay, accounts but it seems Old Mutual does not care. Last December she was told that they were waiting for Abacas settlement letter. I had to put her through to them because she kept on being told that they did not receive the settllement letter. January I called Abacus had them send the letter to her directly. She forwarded the letter to Old Mutual informing them that it will expire on the 5th Feb. Old Mutuial does not update her on anything she constantly needs to call and find out about the progress of her claim herself. End of Jan it was SARS and ROT. Last week she called in and was told they had to contact Abacus because the settlement letter had expired......like really. They werte made aware of this but still did not process her claim. She logged a complaint twice but did not get any response. If this is how Old Mutual operates then I feel sorry for people who do not have the airtime to call them, email annd internet to show the world what disgusting service Old Mutual gives its clients. I feel sorry for people that are getting into business with such a company that does not take it's client's needsd into consideration. I will not sit and watch my mother stress week in week out over her money that she worked for all these years. I will expose Old Mutual just like the family that had to take a body to their office for them to see the seriousness of their actions.
224 replies
100 months ago
Unproffessional laid back attitude
I called Marie Stopes for an appointment but also to enquire about the Implanon. All checked out and an appointment was set. I went to the Gandhi Square branch only to be turned away because of my choice of contraceptive. The information provided was false and not factual I honestly thought they just didnt want to insert the iMPLANON. I was told different reasons why I couldnt go through with the implant, one being my weight. I was told that I have to weigh 90kg by their supervisor and 80kg by the nurse. I thought it was based on personal side effects. I had the Implanon removed 3 months back and went in to put it back as it worked very well for me, only to be told stories. Referred the matter to their head office and I was referred back to the clinic. No one takes this contraceptive issue seriously even at HQ level. The Dept of Health made this availiable to all who choose to use this method but this clinic refuses to do the insertion for reasons beyond me.
210 replies
115 months ago
Best service ever
<p>On Saturday a friend had a little chilla's with her colleagues. She totally forgotten that she was hosting so had to rush to Pick n Pay Northlands for groceries. Cause of the rush we asked this guy at fruit n veg dept to help us with the list. He introduced himself as Bongani Mshengu and assisted us throughout with a smile on his face. Now you do not get this type of service anymore in Johannesburg. But this gentleman managed to get our groceries in the trolley so fast I thought it was a joke. He insisted on a few other items that weren't on the list but that would go well with the braai. We didnt mind this kind gesture due to such superior service that he gave us, he made us feel like we were the most important customers in PnP. I would like to take this opportunity and say thank you so much the braai went on perfectly, such angels are scarce in retail.</p>
105 replies
115 months ago
Best service ever
<p>On Saturday a friend had a little chilla's with her colleagues. She totally forgotten that she was hosting so had to rush to Pick n Pay Northlands for groceries. Cause of the rush we asked this guy at fruit n veg dept to help us with the list. He introduced himself as Bongani Mshengu and assisted us throughout with a smile on his face. Now you do not get this type of service anymore in Johannesburg. But this gentleman managed to get our groceries in the trolley so fast I thought it was a joke. He insisted on a few other items that weren't on the list but that would go well with the braai. We didnt mind this kind gesture due to such superior service that he gave us, he made us feel like we were the most important customers in PnP. I would like to take this opportunity and say thank you so much the braai went on perfectly, such angels are scarce in retail.</p>
105 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
7 (50%)