IT
illona T
Active since Mar 2009
31
Reviews
0
Industries
Reviews
31 reviews6 months ago
Average Aquila experience.
I booked this accommodation last February already but received no reminder email like are sent by other establishments. This could all be automated. Driving to Aquila, there was no information sign for the turn off from the N1 highway. I ended driving past & had to turn back. Other lodges in the area have signboards. Very poor from such an establishment. The food was mass buffet preparation & was very average although did have many options to choose from. It was very busy with day trip game drives so in my opinion rather over commercialized especially for those people doing an overnight stay. The accommodation itself was pretty good for what we paid for.
0 replies
24 months ago
Somerset Mall poor service.
Over the past 3 years my service experiences at Somerset West Mall branch have been somewhat appalling. My foreign exchange & consultant experiences were perfect but the general enquiries & teller experiences have been a disaster. The employees seem less than enthusiastic & do not appear to be very helpful or knowledgeable. I was there today & ended up moving from one queue to another. A lot of time wasting playing musical chairs. Please avoid this branch if at all possible !!!
53 replies
26 months ago
Poor service quality
The other day we were at Cape Town airport to collect my son. While waiting we decided to to each have a hot chocolate. Well when we started drinking it was no more that luke warm. Does the name not imply HOT chocolate. Also the powder was not properly mixed with the milk. They are in far too much of a hurry to get the drinks done & very loud in the process. Very poor service. Thinking about it afterwards the same has happened at the Shell garage on the N2 highway just outside Somerset West & in Bramley Johannesburg. Does NOT reflect as an ideal place to buy hot drinks !
0 replies
42 months ago
McDonald's False Advertising
Yesterday I felt like a milkshake so proceeded to McDonald's Somerset West N2 outlet only to be told that they have NO milkshakes. Is this not standard for a fast food company of this nature??? I then decided to purchase a McFlurry passion fruit cheesecake which is currently on promotion only to be told that it is out of stock !!! Shame on you McDonald's for misleading the public.
0 replies
49 months ago
SHODDY unprofessional service.
I had a subscription in Gauteng which offered good service. I have now moved to the Cape & Independent Newspapers convinced me to continue the service. However there have been numerous problems with non-delivery of the already paid for subscription. After numerous emails & phone calls, no one can tell me what the problem is. I merely get told that I will receive a credit & they will contact the sub-contractor. What is the point of paying for something that does not get delivered !!!
0 replies
52 months ago
Zero response from Travelstart !
I made a booking with Travelstart to fly to London via Qatar in November last year. Then due to Omicron Covid flight had to be changed. I emailed this fact about 12 days ago but received a response that they were only dealing with urgent cases of 24 to 48 hours prior to departure. I have now been trying REPEATEDLY for the past 2 days to get some kind of response either by email or their chat robot. NO SUCH LUCK !!! My flight is tomorrow. Why can one not talk to an actual human being at some stage??? Come on Travelstart; I have used you many times in the past with excellent service. What has happened???
0 replies
52 months ago
POOR CUSTOMER SERVICE
I have today spoken to FOUR different people in connection with a settlement balance on my credit card & all have different info to tell me. I must have spent over half an hour on the phone at my cost. I have tried via the computer app & have now downloaded the FNB app on the phone. This over & above going to Somerset Mall branch to be verified. I have sent in my FICA documents!!! How much more does one have to do to get any PROPER assistance??? Bank of the Changeables !!! ha ha ha ! The service SUCKS.
53 replies
55 months ago
STER KINEKOR SERVICE SUCKS.
For Friday 1st October we had tickets booked for the opening of James Bond at Somerset Mall. Unfortunately there was a power failure & the movie could not be shown. We were told by them to call the contact centre for a refund. I phoned numerous times yesterday & held on for lengthy periods of time. I have left a message. This again happened today. I have also emailed them with the problem & so far no response. Ster Kinekor customer cares SUCKS !!! Little wonder that they are in business rescue. How can they ever win back customers with an attitude like this???
0 replies
57 months ago
Excellent work.
A pleasant experience & best of service at Nedbank Somerset Mall. I needed to transfer a large sum of money, obtain a new card & advise of change of address. This was all done by a very competent assistant within 10 minutes. Well done !!!
0 replies
57 months ago
ABOMNIBLE ABSA
Recently I was in the Somerset Mall branch of ABSA in order to change my address details. I was asked at the door what my visit was in regards to & this was explained. I then waited for an hour to be served only to be asked for my smart ID, [did have my ID book with me] & new proof of residence. Why did the person at the door not ask upfront if I had all this documentation with me??? It would have saved me waiting for NOTHING on some very HARD uncomfortable furniture. The 2 inquiries assistants that I dealt with just had an " I don't care" attitude. ABSAlutely disgusting. Thinking of cancelling my credit card !!!
53 replies
Review Distribution
5 Star
7 (22.580645161290324%)
4 Star
2 (6.451612903225806%)
3 Star
1 (3.225806451612903%)
2 Star
6 (19.35483870967742%)
1 Star
15 (48.38709677419355%)