lerato C

Active since Nov 2015

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11 reviews

4 months ago

The village security estate

The village security estate is an appalling place . Currently there is no water if it’s not water it’s no electricity. The telecom at gate has not been working for about 2 months now making access to this place very easy because anyone can just drive in and out. Security once let someone in at 3am who came and banged windows here by me. When this was reported ofco**** Jack lesufi did nothing. Finger prints taken for access only worked for a week and were suddenly removed from the system without being advised. Electricity and water is extremely expensive. When rent is short paid because of this even by a R100 WiFi then get deactivated or suspended without any notification. The place is dirty and noise levels are not managed. Don’t stay here as a woman staying alone as non of those complaints will be taken seriously. This place is infested with ****roaches. Don’t consider living here if you still wait to remain sane.

0 replies

MiWay Insurance

11 months ago

Paseka Marite was ab...

Paseka Marite was able to assist me with adding a Courtesy car to my cover He was clear in his communication & understood the product well

1 reply

Orlando Pirates Online store

23 months ago

Appalling service

A jersey was purchased on the 11th of September and no feedback was provided till date. Order online still states processing. Emails were sent and were not answered. Yesterday after days of calling my phone was finally answered. And I am told that the printing machine broke after it was fixed some letters and numbers to print ran out. Please contact and dispatch my order unprinted if providing service and feedback is not your priority

0 replies

Edgars

25 months ago

Disgusting service from Edgar’s centurion mall

Edgars centurion mall Disgusting service received from Lilitha your assistant manager . After bringing my pay just now account up to date to open up a bigger available balance I proceeded to make a purchase of Estée Lauder make up ams serum When I got to till I payed the amount due and although payment was taken from my bank the Edgar’s till said declined . Refilwe the Estee lauder consultant immediately went to report the issue to Lillian There was no sense of urgency from Lillian . 1 she sent the refund email to the wrong people . 2 when she was made aware of the error she went back to office and instead of prioritising my request she set on a phone with her boss the manager for 30 minutes whiles I waited . The waiting time had now increased to 2hrs 30 minute . After I knocked and started advising that I need the attention she then after 5 minutes hung up the phone and sent the email that should have been sent a while back . Your service is absolutely a disgrace . The Beaty manager also has no sense of urgency. Her name is Vijay . Whiles awaiting for the issue to be sorted out she just stood there and showed no emotion. Her sense of urgency only came when an Indian customer wanted to pay for her items . She removed my pending transaction (successful) but showing as unsuccessful on their end to help her kind . Lillian and Vijay ur service is Appalling. I guess one should come dressed in her expensive apparel to be treated as a customer in your store . Lillian do your job and follow up on my request tomorrow for my refund . Won’t be coming back for the make up . @ Estée Lauder u have also lost a customer .

1 reply

MiWay Insurance

60 months ago

The excellent servic...

The excellent service I received from Thabani was very professional, the kind of service I have come to expect from MiWay ☺️☺️

1 reply

MTN South Africa

69 months ago

Horrible service from MTN

I think MTN must rather close their doors to the public, because nobody seems to know how to resolve customer queries. I have a query that has been pending since the 16th of December, (Voucher no: SMC-***) and when I make a follow-up, I'm being taken from pillar to post.

0 replies

MiWay Insurance

83 months ago

Service Excellence

Thank you Faith for the awesome service, keep it up!!!

1 reply

MTN South Africa

108 months ago

DISGUSTING SERVICE

I was at an MTN store based in the Midrand Boulders mall yesterday. I wanted to do a prepaid sim swap. I spoke to a consultant who advised that i needed a proof of residence so i proceeded to go to the bank and get a statement with my address( during this time i was never told that the rica system for the store was not working) . When i came back i waited to get assistance. The same people that were getting assistance when i walked in were still being helped. so i continued to wait and this process took more than 30 min. Ned less to say some consultants were too relaxed and showed no sense of urgency when assisting these customers. The store manager walked in and out and also did not ask us what we were there to do in order to advise if we should continue waiting or not. After the long wait one consultant said next so i went to sit with him to get assistance. He then stood up without hearing how he can assist, went at the back of the store and stayed there for about 5 to 7 min. He did not excuse himself and during the time he was at the back he was busy talking to someone. When he finally decided to make an appearance he did not even apologize for making me wait. I then advised him i was here to do a sim swap. He just looked at me with a straight face and said (well did they not tell you that our Rica system is offline , we cant help you.) He then advised that i needed to go to any store purchase a sim card have it ricad and then come back to do a sim swap. i asked him could this not have been said to me earlier before fetching the proof of address. he just looked at me uninterested. The weird thing is during the time that he is telling me of the rica system not working the consultant next to him was asking his fellow colleague of the Rica system logg ins. This just proved to me that the system is working he was just not interested in helping me because i was not bringing in a SALE. THIS DONT CARE WONT HELP ATTITUDE TOWARDS CUSTOMERS NEEDS TO STOP :(

3 replies

Rocomamas

117 months ago

Bad Service

Yesterday i went to visit the rocomama. With much ecxitement i proceeded to order my favorite burger which tasted heavenly. After my meal i asked the waiter if i could order dessert which he then gave the menu . I ordered my waffle and did state that it was a take away. After 25 minutes of not receiving my desert the waiter came back and told me that he had placed my order but because he and the person who is making the desert are having a tiff that person is taking too long in making my dessert. He called the manager and the manager very relaxed went to check on the order an then proceeded to assist other clients. 20 minutes later after i had complained to manager i had still not had my order and this was not 45 minutes later. I had to walk to the manager and ask if he still remembers the fact that i have not had my order? As i had noticed that people who had ordered after me had received their orders and had completed them. The was a sence of urgency when preparing other customers order but no urgency to mine even after i had complained. Only an hour later i recieved my waffle in a plate as if i was having it at the restuarant . I told the manager that this was a take away. He went to put it in the take away back and gave me a free milkshake to apologise. I went home thinking i was going to enjoy the dessert however i noticed that the cream had "melted" on the waffle and the waffle was sobby. i was not able to indulge like i had hoped i would. Usually when a client states that the dessert is a take away the cream or ice cream would be placed in a different container so it does not ruine the rest of the dessert. I must say i had went to other rocomamas in Roseback and mellville and had great service. Was excited to here it is finaly in the vall but the pathetic service i received yesterday leave a lot to be desired. I WAS NOT PRIORITISED AS A CLIENT EVEN AFTER I COMPLAINED. Kinldy sort out ur customer service!!!!!!

4 replies

Fossil

122 months ago

Value for Money?

Earlier this year i sent my watch in for repairs. It took long for me to get feedback when i complained to head office and was able to get assistance from a man called Sam Casper was able to advise that repair parts for my watch could not be found that i could choose another watch for the same value to replace the one that could not be fixed. With much assistance from him i finaly got my new watch on the 1st of April this year. I tried to choose a different shade of Gold to avoid the dissapointment i had faced with my old watch as the Gold was fading. Three months later the Gold is fading again. I yet again have to face the embaracement of shying away from showing someone my watch as it may be perceived as a fake as it is fading in colour as a rapidly. I am up in arms and i dont know what to do any more. I was even embarassed to complain again until a friend advised me that fossil is a reputable brand and it should be able to live up to the expectation of providing good quality products. This watch has not been booked in again as i wanted to have clarity before doing so for the second time with a different(New Watch),. Please see attached the photos of then fading gold watch and assist.

2 replies

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5 Star

3 (27.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (18.2%)

1 Star

6 (54.5%)

lerato C

Reviews

The village security estate

Paseka Marite was ab...

Appalling service

Disgusting service from Edgar’s centurion mall

The excellent servic...

Horrible service from MTN

Service Excellence

DISGUSTING SERVICE

Bad Service

Value for Money?

Review Distribution

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