RP
Rehana P
Active since Nov 2015
25
Reviews
0
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Reviews
25 reviews3 months ago
Misleading Information to entrap customers
My complaint is regarding the Vodacom contract concluded with me following representations made by your sales consultant. I was expressly informed that Vodacom was running a promotion in terms of which I would receive 7.5GB of data per month for R129, together with a free tablet. Based on this representation, I agreed to proceed. Upon receipt of my January bill, I note the following unauthorised and undisclosed charges: A monthly charge of R155.65 for the tablet; A further charge of R139; A “discount” of R43.48, resulting in a total monthly charge of approximately R250, which is materially different from the R129 I was quoted; A courier fee, which was never disclosed to me at any stage of the sales process. At no point was I advised that I would be liable for courier costs. Had this been disclosed, I would have elected to collect the tablet in-store, particularly as there is a Vodacom store located less than five minutes from my place of work. I further place on record that I was initially advised that I would receive a “tablet”. When I later contacted Vodacom to enquire about delivery, I specifically asked which tablet would be and was informed that it was an “S10”. The consultant conveniently failed to disclose that this was a Vodacom-branded device, which is a material fact that ought to have been clearly and expressly communicated. Accordingly, I demand Immediate access to all relevant call recordings, including: The recording in which I was informed that the total monthly cost would be R129; and The recording in which the device was represented as an “S10”. Immediate reversal of all undisclosed and unauthorised charges, including the courier fee, which I am not legally obliged to pay due to Vodacom’s failure to disclose same prior to contracting. Removal of the contract cover/insurance. Written confirmation that my monthly charge will be corrected to reflect the amount of R129, as originally represented. Failing compliance with the above, Vodacom is hereby requested to arrange collection of the tablet, which remains unused and unopened, and to cancel the contract without penalty. I further reserve my rights to lodge a formal complaint with the National Consumer Commission and to pursue any additional remedies available to me in law.
56 replies
3 months ago
Misleading Information & Misrepresented facts
My complaint is regarding the Vodacom contract concluded with me following representations made by your sales consultant. I was expressly informed that Vodacom was running a promotion in terms of which I would receive 7.5GB of data per month for R129, together with a free tablet. Based on this representation, I agreed to proceed. Upon receipt of my January bill, I note the following unauthorised and undisclosed charges: A monthly charge of R155.65 for the tablet; A further charge of R139; A “discount” of R43.48, resulting in a total monthly charge of approximately R250, which is materially different from the R129 I was quoted; A courier fee, which was never disclosed to me at any stage of the sales process. At no point was I advised that I would be liable for courier costs. Had this been disclosed, I would have elected to collect the tablet in-store, particularly as there is a Vodacom store located less than five minutes from my place of work. I further place on record that I was initially advised that I would receive a “tablet”. When I later contacted Vodacom to enquire about delivery, I specifically asked which tablet would be supp**** and was informed that it was an “S10”. The consultant conveniently failed to disclose that this was a Vodacom-branded device, which is a material fact that ought to have been clearly and expressly communicated. As an attorney, I am compelled to point out that this conduct is deceptive, misleading, and in direct contravention of the Consumer Protection Act 68 of 2008, including but not limited to: Section 41, which prohibits false, misleading, or deceptive representations; Section 22, which requires information to be presented in plain and understandable language; Section 48, which prohibits unfair, unreasonable, or unjust contract terms; Section 49, which requires that any terms imposing additional charges or obligations be specifically drawn to the consumer’s attention prior to conclusion of the agreement. The cumulative effect of the above gives rise to a reasonable inference that Vodacom’s sales practices are intentionally misleading. This concern is amplified by the fact that a substantially similar incident occurred with my husband. Such conduct is not only ********* but ********. Accordingly, I hereby demand the following: Immediate access to all relevant call recordings, including: The recording in which I was informed that the total monthly cost would be R129; and The recording in which the device was represented as an “S10”. Immediate reversal of all undisclosed and unauthorised charges, including the courier fee, which I am not legally obliged to pay due to Vodacom’s failure to disclose same prior to contracting. Removal of the contract cover/insurance, which I did not knowingly or expressly agree to. Written confirmation that my monthly charge will be corrected to reflect the amount of R129, as originally represented. Failing compliance with the above, Vodacom is hereby requested to arrange collection of the tablet, which remains unused and unopened, and to cancel the contract without penalty. I further reserve my rights to lodge a formal complaint with the National Consumer Commission and to pursue any additional remedies available to me in law.
112 replies
3 months ago
Misleading information and Misrepresented contractual terms
Vodacom Consultants Intentionally Misleads customers, entrapping the customers in contracts not originally agreed to.
53 replies
13 months ago
Refusal to grant authorisation for medically necessary medication
I'm 35 weeks pregnant, my gynaecologist gave me a prescription to get the Rhogum vaccine because I have a negative blood group and the baby has a positive blood group. When I went to the pharmacy, I was told I need preauthorisation for this vaccine that GEMS basically wants a motivation. What would my gynaecologist prescribe this if it was not necessary. I called GEMS the Saturday 3 times after 20 minutes the call would cut, they have no regard for the individuals minutes or airtime. When I requested that they call me back, the one consultant asked why must she call back - because you wasted all my minutes. After an hour, i still dis not receive the authorisation required. I sent the prescription that Saturday and again the Monday together with the motivation letter. There is a 72 hour tur around time, 72 hours has passed and no one has gotten back to me. A lady from GEMS called the Monday told me she listened to the calls but still nothing, this matter has not been resolved. My husband called GEMS where they put him through from one section to another section, the consultant said that he would escalate and provide feedback within 2 working days, tomorrow will be 2 working days. I don't understand why GEMS is refusing to give the authorisation for this vaccine, my body is literally creating antibodies that are going to attack my baby's red blood count, why would they risk the life of a baby, how ridiculous and not to mention negligent is this. No other medical aid requires authorisation for this vaccine just GEMS, this is an expensive medical aid that provides an extremely poor service. Will you provide the authorisation before my baby is born or will you risk medical negligence because this is exactly what this is.
159 replies
18 months ago
Invalid COC certificate
I purchased a house from Harcourts Burgoyne who provided me with an invalid electrical coc certificate. When I sold the house, It costed me about R4500 to fix electrical issues that should have been fixed with the first sale. When I brought it to the agent's attention I was told it was out of his hands. Head office contacted me last week, I have since heard nothing further from the head office. It is nice to know how easily estate agent firms can duck accountability. I have since lodged my complaint with the EAAB. As an attorney I sincerely hope that this agency is barred from selling any further property.
53 replies
19 months ago
********* Conduct
We bought a house through Harcourts Maynard Burgoyne provided who provided us with an invalid electrical coc certificate. When we decided to sell the house and discovered this, the agent said the owners did the coc. I had no dealings with the owner but with Harcourts who refused to accept responsibility and take accountability. I have now sold the house and spent money to fix all the electrical issues that was intentionally misrepresented to me. As a lawyer, I will not leave this like this, I am in the process of lodging a formal complaint with the EAAB as Harcourts acted ********* and refused to remedy its ********* behavior. Harcourts should not have a fidelity fund certificate and should not be in a position to sell property.
106 replies
35 months ago
Momentum Insure lacks loyalty to it's clients resorting to excessive means
Momentum has decided to cancel our car insurance because we are high risk clients. Cancellation should be a last resort, up the premiums or increase the excess, but not Momentum. So multiple claims are regarded as more than 3 claims in a 3 year period. I had 3 claims in a 3 year period. 2 were my fault, however, the third claim was not. I think we can agree that uber drivers, drive really bad on the road. My husband had 1 claim last year or beginning of this year. His last claim was more than three years ago. I however, am on his profile. So I guess I'm the reason he received the notice to cancel letter. He has been with Momentum for years and in all this time he had 2 claims. But this is how Momentum treats their clients. Reasons for cancelation should be not paying premiums on time or at all, loss of driving privileges, dui, *****, dishonesty. Cancelation should be the last reaort for what an insurance company views as high risk. Increase the premiums and/or excess. Don't just send a notice to cancel letter. And if I am the one that is responsible, then have me removed instead of canceling a loyal client who has been with you for years. I want a claim history and I want the total amount that he and I have paid for over the years. I am going to refer this to the ombudsman.
53 replies
36 months ago
Pathetic Customer Service
Since November 2022 my contract which I at that point had just for just over a year stopped working. Stating emergency calls only - wifi. I went to the KC branch and they checked the sim and said the sim no longer works. I then bought a sim card and called the call centre to do the sim swop. The money for this was deducted from my account. However, the problem was not resolved. I went back to the KC branch, they gave me another sim but told me that I need to call the call centre again as if it is done in store I will be charged for the sim swop being done in store. Called the call centre again, which was a complete waste of time, yet money was again deducted. I then went to the canal walk branch, and the manager assisted, he charged me R50.00 stating that seeing that I did two attempts with the call centre both being unsuccessful. He did the sim swop in store. However, problem was not resolved. I went back again 3 weeks ago, and he dis another sim swop, not charging anything. However, problem was not resolved. I went to the KC branch, I misplaced the sim but there was proof of the sim and of the sim swop being done. They just refused help. Telling me about company policy and probably expected me to pay yet again. I informed them that the service provider is in breach of contract, as I am complying with my contractual obligations however the service provider is not complying with its obligations. They kept reiterating the company policy. I then informed them that when policy does not comply with common law and statute, policy does not apply as common law and statute trumps policy in terms of our legal system. This fell on deaf ears. They were unfriendly, lacked customer service, wasted my time, made me really upset, not willing to help or assist or provide a solution. It was not only pathetic, it was a complete joke. I told them that I then want to cancel the contract and i was told that it would cost 980 to cancel the contract Why should I jave to pay that when the fault does not lie on my side. Cell has been deducting money since November yet I was unable to use the phone. I wanted the customer service email address as well as the legal department, I also requested their names. I was only given the customer service email address and two of the consultants gave their names, the lady sitting in the left corner leaning against the wall did not bother to give her name yet had input when when it came to having to pay yet again. When I asked where I can view the policy, I was told I can check on the website. Oh what great customer service. They should have done more as that is what they get paid to do, but it was simply too much effort for this bunch. Especially since there were 3 attempts with the sim swop. They could have atleast printed the policy, but again too much effort. Legally, paying for a service I am not getting amounts to undue enrichment in addition to breach of contract. The manager at canal walk did much more than the bunch at KC. The bunch at KC simply could not think further than their nose or clearly and seriously lack any sort of of intellectual capacity. One of the questions that the lady learning sloppily against the wall in the corner asked was whether the sim cards were checked, I thought is this a rhetorical question, I mean really now the manager at canal walk branch would not check the sim. It is just a complete joke that Cell C employs people like this with absolutely no customer service etiquette. Too much effort to go above and beyond for the customer, have attitude and their complete unwillingness to help resolve the problem.
53 replies
39 months ago
ER Consulting - Kingsbury Hospital
My 6 year old son had a fever of 42 degrees. We rushed him to the ER at Kingsbury. The doctor on call, a young doctor gave him a panado tablet, put a fan in the room and gave him cold water to drink to bring the fever down - this was all fine. I told the doctor that it sounded like a croup cough, to which the doctor responded, so you think it's croup. My little boy had croup many times, so I am familiar with the sound. Then the doctor sends the child for a chest exray. This was a first - bring child in for fever and doctor sends child for chest exray. I asked my husband why the hell does he need an exray, I can hear he has croup and I just need them to bring the fever down. This doctor mentioned something about a chest infection going around and he wanted to be certain it was not that. It was probably 3am the morning, the fever was not coming down and we were extremely worried, so against better judgment, we let them do the exray. No surprise that nothing easy wrong with his chest. At this point the doctor heard him cough and guess what, it turned out that it was croup after all. The amount for this 2 hour visit came to R3850.00. There was no reason to send my son for the exray. Medical aid was clearly not going to cover everything, so gap was going to cover the short fall. My gap cover has been requesting additional information since end of last year, which they failed to provide but are quick to threaten to hand accounts over. Is this joke? I don't know about other medical aids, but GEMS clearly stipulates that members must report doctors and hospitals who try and ripoff the medical aid by billing for procedures and treatments not required. Sending a child who has a fever for a chest exray, appears to be such a case. Note that I will be informing GEMS of the ER Consulting at Kingsbury Hospital.
0 replies
39 months ago
Appalling Customer Service
I have never been more appalled and disgusted by the lack of customer service, arrogance and blatant rudeness received by Autoraunch. If a deposit is non negotiable, you should stipulate that instead of making allegations of what your small mind deems a marketing gimmic. I informed you that I was provisionally approved for the required amount, which you disregarded. Mr Salesman clearly knows the law of contracts better than the Admitted Attorney - I clearly don't know the difference between a gimmick and a vehicle finance agreement. What puzzled me was why a deposit was required when the bank was willing to cover the full amount and I could have provided said documents as proof. After speaking to some reputable dealerships, I was informed that dealerships insist on deposits because they know that the bank will not approve a 100% loan for a defective car. I don't know if this is indeed the case, but it does make sense as to why you just cut me off, told me you can't help me and simply walked away while I'm like standing there with my crutch and seeing as how I was limping, Mr Salesman did not even have the decency to help me to my car. I drove 30 minutes just to be subjected to this bs service. Never will I ever respond to a gumtree ad again.
0 replies
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5 Star
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4 Star
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3 Star
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2 Star
5 (20%)
1 Star
20 (80%)