AM
Andre M
Active since Nov 2015
16
Reviews
0
Industries
Reviews
16 reviews2 months ago
Order paid, but cancelled, and refund takes forever!
I placed an order and used Greenbacks as a payment method. The next day I received an email stating that the order had been cancelled. I contacted Avo and they claim that the payment didn't go through, even though the transaction showed on my Greenbacks account when the order was placed. Now they won't refund me in Greenbacks and say I have to wait for up to a week for the Avo credits to be credited to my Avo account. The Avo agent also asked me for a screenshot of the Greenbacks transaction, which I tried to send via their pathetic chat interface, but apparently it never went through. Why can't Avo follow up the transaction that they initiated with Greenbacks themselves? Please get someone that actually cares to contact me and reinstate the order or process the refund ASAP.
0 replies
10 months ago
Unexplained Bank Charges of R250 (AGAIN)
My account was once again charged a fee of R250 for an incoming international payment where the sender chose to carry the costs. I logged call (17504457) and received this very unhelpful response: "Good day My Meyer R250 miscellaneous fee to cover the cost of processing the transfer, foreign exchange conversion, and any third-party banking network fees. Please note that for all inward transfers, a standard miscellaneous fee is applicable and will be charged to the client's account accordingly. Kind regards Forex Relationship Suite" I don't see how that is acceptable. 1. The sender is paying for the transaction costs, so if your interface with the sender's system doesn't declare Capitec's costs correctly I don't see how you can expect me to pay for that shortcoming. 2. As I explained to online agents repeatedly last month, the R250 is not listed on any pricing schedule that I was able to find online and neither could anybody in Capitec provide me with such information up to date. The closest that I could find was R50 for incoming payments and as per point 1 above that should be part of the costs that the sender is willing to pay. For Capitec to just charge such a large undeclared fee doesn't even sound legal to me. Last month the fee was reversed as soon as I logged a complaint on Hello Peter, even though the initial response from agents and case closure emails started out similar to your email. I don't mind logging Hello Peter complaints every month if that is the only way to get the fee reversed, but you have to agree that there should be a better way forward than for Capitec to get this extra negative review every month.
106 replies
11 months ago
Unexplained Bank Charges of R250
Unexplained Bank Charges of R250 for business account with no proper explanation given. Tickets 01033274 and 01030355 were closed despite problem not being solved. Call center agents offer no help and just make promises that someone from the team that is supposedly investigating will call to explain. Two weeks have gone and investigating team hasn't contacted me either via email or telephonically.
174 replies
20 months ago
Excellent Service
Excellent service. Ordered Cambridge IGCSE Afrikaans Text book at the bookstore in Hatfield. Received book within a week. I was constantly informed via sms and email the progress of my order.
0 replies
26 months ago
Non-delivery of online order #185644
We have placed an order on 2024/02/06. A confirmation email for order #185644 was received on 2024/02/08 that indicated that it was being prepared for dispatch. Nothing has happened since then... I have tried to contact you via these channels, but I'm being ignored: email WhatsApp Online support center Please get someone to contact me as soon as possible, else I will have to lodge a ***** case at the police.
0 replies
27 months ago
***** Dispute EC-1TDA-3OZ83L No Progress
I logged a ***** dispute with Vodacom on 2024/01/10 On 2024/01/11 I received an email stating the following: "*****ulent Account has been cancelled and credits will be passed" Debt collectors phoned me on 2024/01/24 to demand outstanding payments. On 2024/01/25 I received an SMS: "pay a minimum of R121.66 by 31 Jan 2024 on your Vodacom account to avoid a negative credit listing. VVM Debt Collectors." I have never received a single account or follow up call regarding outstanding payments from Vodacom, so I don't know how you can be so quick to hand me over to debt collectors! According to VCCB I also still have an open Vodacom account. Please attend to this as soon as possible and at least do what your email on 2024/01/11 claimed had been done.
116 replies
28 months ago
Disputed debit orders
I have not been a Vodacom customer for years. On 2023/11/17 my account was debited with reference number VODACOM 0421730164 I9273020 On 2024/01/02 my account was debited with reference number VODACOM 0425610678 I9273020 I checked with the Nedbank online chat assistant and they confirmed that Vodacom gave these debit order instructions. I made it very clear that I am not a Vodacom client but the assistant kept on insisting that I should follow it up with Vodacom. All Vodacom contact channels require you to be a client, so to try and sort this out with them is just about impossible. Why can't a client query a debit order with the bank (who is being entrusted to keep my funds safe) in such a way that the bank will query the debit order instruction with the source company? To expect the client to figure out how to get to the correct department in Vodacom or to open a SAPS case and hope that something will one day be done about it, while someone keeps on debiting my account whenever they feel like is ********** customer service and not doing much to convince me that the bank cares about the safety of my money. Please get someone that can provide proper assistance to call / contact me as soon as possible to clear this up.
0 replies
28 months ago
Debit orders for no service
I have not been a Vodacom customer for years. On 2023/11/17 my account was debited with reference number VODACOM 0421730164 I9273020 On 2024/01/02 my account was debited with reference number VODACOM 0425610678 I9273020 I checked with Nedbank and they confirmed that Vodacom gave these debit order instructions. Since I am not a Vodacom customer there is apparently no way for me to get hold of anybody to help me, since every communication channel requires a Vodacom number up front and calling the call center will cost me an arm and a leg in call fees that Vodacom will obviously never reimburse. Please get someone in your accounts / finance department to call me and resolve this issue as soon as possible.
314 replies
39 months ago
Appalling Customer Services at Menlyn Food Lovers
On 20 January 2022, 12:05 in the afternoon at Menlyn: Food Lovers, my wife encountered appalling customer services at the till! My wife requested the cashier (ZAKHE) for a box to place the groceries in. The cashier and packer (a trainee) told my wife to go fetch it. Totally flabbergasted, my wife asked the cashier what the packer's job was? The trainee then reluctantly proceeded to fetch a box. The trainee kept staring at my wife and children, while the groceries kept piling. Never before has my wife encountered a situation where the person, clearly designated to pack the groceries, simply stood standing and blankly staring, expecting her(my wife) to pack all the groceries. Had the trainee said she was unwell, my wife would have understood the circumstances, but this was not the case. She then calmly asked that the groceries be packed and requested to see the supervisor. The cashier and trainee had a sudden change of demeanour . The cashier, now friendly, explained that the young lady meant to pack was a trainee and still learning the ropes. It was the first time my wife ever shopped at Menlyn Food Lovers, we usually go to Food Lovers Market in Lynwood, CherryLane, where we are always helped and have experienced great service, up to date.
132 replies
44 months ago
False accusation of non payment
We visited Medicross Silverton on 2022/03/07 and paid with a Credit Card. The card machine's battery died during the transaction, so even though the amount went off my card, it wasn't linked to our Medicross account. On 2022/07/25 they started sending me statements claiming non-payment. I regularly responded with proof of payment based on my credit card statement. All my emails were ignored, so I visited the practice and spent some time with the person doing the accounts. She said that the relevant statements are old and she would therefore have to go through them another day, that she will take note of the case and be in contact if she needs anything and that I may ignore future emails from Medicross related to the account. Today (2022/08/31) I received a call from credit collectors telling me that I have been handed over to them for non-payment. Please get someone competent to contact me as soon as possible so that this nonsense can be sorted out.
0 replies
Review Distribution
5 Star
1 (6.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
13 (81.25%)