Teboho K

Active since Nov 2015

Reviews

Industries

Reviews

8 reviews

9 months ago

Place an order at your own risk

I bought a Shampoo and a hair foam online from the company's website. Upon delivery I realized that they have sent me a wrong order. Instead of the shampoo and the hair foam that I've ordered, I received a hair brush, a wave builder and a black powder. I then immediately alerted the company via the email address that appeared in their confirmation email after placing my order, but I received no response. Two days passed and I tried to follow up with a phone call but their number was not going through. A few days later I tried their enquiries email address and up to so far, there's still no response. I'm very disappointed at how easy it is to place an order on their website, yet once they have your money and you need to contact them to address a problem, they're impossible to reach and they simply don't respond.

0 replies

Allied Home

17 months ago

The store has got very little regard for a customer, if at all.

Based on my experience, I would say you should buy from this store only if you have the energy to chase them arround for your order. I bought an alumunium door from this store. Their delivery policy promises 5 to 10 working days delivery period. I waited more than 10 working days and after several inquiries, my door was finally delivered. Upon delivery I realized that the door swings to the right hand side yet I specifically asked for one that swings to the left hand side in my order message. I then notified the store and I was told that an echange will be arranged within a week. A week passed and I called the store again after realizing that they were not responding to my message on their WhatsApp line despite being online numerous times. And may I point out that you can wait until the following day for a response on their WhatsApp line if you're lucky. Yes, on an instant messaging platform. Sometimes they don't bother responding at all. It took me almost two hours to finally get hold of someone after the my calls going unanswered. The person that I spoke to on the phone told me that they have a problem with their delivery truck and they have not been making deliveries for the past three days. This is after waiting another week to have my door exchanged to the right one. When I asked when the delivery truck issue be resolved, she told me that she didn't know. So, as it is, I'm sitting with a problem whose resolution I don't know when it will be reached. It's important to read reviews about any establishment before making a purchase to avaoid unnecessary headaches.

1 reply

Holgoun Healthcare (PTY) Ltd

77 months ago

Very impressed with service from Holgoun

I buy my vitamin supplements from this company. My favourite is the Best4 brain power capsules. This company has got the best customer services team I've ever come across. Right from the person that answers the phone all the way to the person that's responsible for the dispatching of orders. One person that I interact with the most is Robyn and he's very customer orientated. And the ladies that normally answer the phone before I get transferred to Robyn are the best as well. I've been buying my Best4 supplements from them a few times now and each time I receive friendliness and professionalism in one phone call. They even go the extra mile to make sure the customer is satisfied. I was even more impressed now during the lock down period when the service from most retailers is affected as they're overwhelmed by the number of people that shopping but Holgoun still managed to make sure that I receive my order in less than 24 hours. Thank you guys. Keep up the good work.

0 replies

The Courier Guy

79 months ago

Poor customer service by The Courier Guy

I ordered a parcel online and it was delivered by a company named The Courier Guy. My first order was delivered on 27/ 01/ 2020 according to the delivery slip, but the parcel did not reach me. I waited and waited and still there was no parcel. Three weeks later, I lodged a complaint with the store from which I bought my parcel about the non delivery. The store sent me another parcel to replace the first one. And according to the delivery slip, the second parcel was delivered on 13/ 02/ 2020. Again I waited and after three weeks of waiting for the first parcel and more than a week of waiting for the second parcel, I decided to investigate and I found that both my parcels have been left with security at the entrance of the building which I reside at. The delivery driver did not bother to notify me so that I can come out and collect my delivery. He just saw it fit to leave my parcels with a stranger and drive away. I've had my parcels delivered by other courier companies before and they've all contacted me either while on their way to drop off my parcels or when they arrive so that I can go out and collect my parcels, but The Courier Guy does not do that. I'm very disappointed at how they operate. It's poor customer service to deliver a client's parcel and not bother to notify the client that their delivery has arrived, but leave it with a stranger instead! For the past three weeks I've been accusing the store for lying about delivering my order, yet my orders have been kept right under my nose and I didn't know it because the courier company assigned to deliver my orders did not communicate with me, the recipients of the parcels that they deliver!

0 replies

Vodacom

113 months ago

Highly satisfied

<p>On Wednesday 03 May 2017 I phoned Vodacom's customer care to help my dad do a sim swap after he had lost his phone a few days earlier. We were assisted by a friendly lady named Busiswa who made the whole verification process quite an easy one and then the sim swap was done. A few minutes later I missed a call from Busiswa who left me a voice message saying that she was able to get hold of the person who found my dad's phone after my dad and I had tried for three days to call his phone without anyone answering. Through Busiswa's help, we were able to get hold of the guy who found my dad's phone and we made arrangements to meet. As I'm writing this message, my dad had found his phone and he's very happy. I was amazed by the extent to which Busiswa had gone to assist us. Her job was to help us with the sim swap, but she went beyond that, and for that we were highly impressed. I would love to express my sincere appreciation to her for such a stunning service and to Vodacom, I say "thumps up".</p>

1 reply

Shoprite

128 months ago

SHOPRITE DOESN'T GIVE CUSTOMERS THEIR CHANGE BACK

I stayed in Olievenhoutbosch from June 2014 until January 2016 and I've been a frequent customer of Shoprite at Olievenhout plaza. Every time I went to shop at that store I never received my change if it was 10cents or 20cents. Or if my change had 10cent in it or 20cent I never got the former or the later. Unless when I became adamant with the cashier that I wanted all my change back. I'm now staying in Mamelodi I recently experienced the same thing at Shoprite Van Der Walt street in Pretoria CBD. on 12 February 2016 at 13:41 I went to buy a can of meatballs at the store. The item cost R19.90. I gave the cashier a R20 note. She just gave me a till slip with no change. Imagine if you go to a shop everyday and every time you don't get your 10cent or 20cent. At the end of the year, how much do you lose in change that you don't get back? And this comes from the store that always says it helps people save! How am I saving on prices if I'm not getting my change back? I've been quiet about this for quite too long and today I'm complaining about it because I'm fed up with it. If my change is 10 cents, I want it. It's my money. Not giving it to me is tantamount to a robbery.

0 replies

Bakers Biscuits

129 months ago

Bakers Biscuits, best taste and BEST service too

In November I complained about the quality of a pack of Blue label Marie biscuits that I had bought at Checkers Hyper in Forest Hill, Centurion earlier that month. The biscuits were very dry and the quality was not satisfying at all. Within a short space of my complaint to the company I received feed back and the service was EXCELLENT from the very beginning. The consultants whom I was communicating with through the phone and via e-mail were very humble and they paid attention to what I had to say. Such friendly people. It's a pitty I forgot their names. But I'm sure the company will be able to trace who attended to Mr Teboho Ketsise's complaint. A few weeks later I received a voucher for two packs of Marie biscuits, compliments of SNACKWORKS. I went to Checkers Hyper Forest Hill again to redeem the voucher and this time the Marie biscuits tasted exactly like the good Marie biscuits I've always known. Compliments to Bakers biscuits. I give you guys 5 thumbs up for not only the best biscuits, but the best service too.

0 replies

Vodacom

130 months ago

I AM VERY DISAPPOINTED WITH THE SERVICE

In August I registered for a mpesa account. Two weeks later I tried to use the account for the first time but the system told me that my account has been blocked. I contacted Vodacom and informed them about it. The consultant told me that she had sent my query to the technical department and that I must expect a call from them within 48 hours. I waited but never got a call. In September I contacted Vodacom again about the problem. This time the consultant reset my pin. Even though the problem was not with the pin because there was no way I could have forgotten my pin since my pin was my date of birth. After that when I accessed the account it still told me that my account has been blocked. I contacted Vodacom again and the consultant told me that they will call me back in 48 hour and again, there was no call. Last month I went to a Vodashop in Forest Hill city and a consultant told me that they only help with the opening of mpesa accounts and they don't deal with queries. I contacted Vodacom yet again while I was still in store. They promised to call me back again and they never did. I'm very disappointed in Vodacom. They don't have customer care.

1 reply

Review Distribution

5 Star

3 (37.5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (25%)

1 Star

3 (37.5%)

Teboho K

Reviews

Place an order at your own risk

The store has got very little regard for a customer, if at all.

Very impressed with service from Holgoun

Poor customer service by The Courier Guy

Highly satisfied

SHOPRITE DOESN'T GIVE CUSTOMERS THEIR CHANGE BACK

Bakers Biscuits, best taste and BEST service too

I AM VERY DISAPPOINTED WITH THE SERVICE

Review Distribution

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