ZA
Zhieer A
Active since Dec 2015
10
Reviews
0
Industries
Reviews
10 reviews19 months ago
CPAP MACHINE
Hi Discovery I recently did a sleep study and it was determined that I require a CPAP machine due to myself that stops breathing throughout the nite as I sleep. The service provider recommended the same CPAP machine that I had in my sleep study. The supplier must first put it in a claim with Discovery before I can obtain the machine. The problem that I am having is that the cost of the machine will be deducted from my savings. I dont have an issue with this but my dilemma is that the cost of the machine, this amount will never be enough in my savings. I am willing to fund my savings or Discovery for the amount. The pulmonoligist has also written to discovery but no one has rep**** after 2 months. I want to also know does Discovery not assist all its members who does not have enough funds in their savings to purchase any life saving medical devices? An import fact I forgot is that the CPAP machine the supplier wants to sell to me costs R9000 rand more due to remote monitoring which I do not require.
106 replies
45 months ago
Service non-existant
On the 26th of July 2022 I contacted Absa Insurance to log a claim(ref 4309353) for parts that was stolen from my solar geyser. This led to our geyser not being able to produce hot water. It is now two weeks later and everyday I had to contact Absa to enquire as to when my repairs will be attended to as no one from Absa has contacted me. The only people that has contacted me is the plumbing company that came out the same day to prevent water running out from the geyser so that we can have at least cold water. I fail to understand what is taking so long for the repairs to be authorized. Absa has all my documents when the solar geyser was installed. Funny how my account is debited every month for insurance but now when I need my geyser to be fixed I will just have to wait on their terms. I logged a complaint yesterday (ref C17409116) with their action line and up to now no one has contacted me. Shocking service and would not recommend them to anyone.
134 replies
51 months ago
blocked phone reference number
Hi Vodacom I called just before 17:00 today to have one of our company's cell phone numbers blocked. I was assisted by Nhlanhla Sothoane at 16:47 when I requested a reference number he said there are no reference numbers for my call. Please can you advise what is my ITC reference number as advised by the police. Until I have this number they will not issue a case number.
106 replies
52 months ago
CANCELLATION OF CREDIT CARD
Please see below my email to your credit card division: Good Day Please advise as to why I am now only being contacted as your Parow branch sent the closure letter in September last week and I have also requested confirmation for the closure of the credit card. Also, what was the debit of R132.65 on the 17th for which was debited from my Absa account. Also, note I paid the full and final settlement amount last year within the time stipulated, so how can I still owe FNB an amount when no one contacted me until I contacted your call centre to enquire about the R132.65 debit. Please note if this is not resolved today I will be contacting my lawyers to deal with you directly. I fail to understand how companies receive awards for service, best branding, etc but none of these will matter if your service is pathetic.
53 replies
57 months ago
ELECTROCALL - ELECTROKRAP
Electrocall is Bosch, Siemens and Gaggenau's repair agent in the Western Cape. Worst service on this planet. These German products are great but what really ruins it is the service agent. Rather buy something cheap that you know once it's broken, you can buy a new item instead of fixing it. After my dishwasher has been at their premises twice for water leakage(in 3 months), its still not fixed. Their technicians don't know what is the issue otherwise the issue would have been fixed. Please also read the Google reviews. I fail to understand how a reputable engineering company and maker of industrial and commercial tools entrusts their home appliance repairs to a company that had the worst customer service and clueless technicians!!!!!!!!!!!!!!!!!!!!!!! Stay away from these brands unless you have lots of time and money to waste on phone calls and empty promises!!!!!!!!!!!!!!!!!!!!!
0 replies
71 months ago
CALL CENTRE
Please can someone contact me as your call centre is closed due to COVID. Not sure how you can service your clients when they cannot reach you.
0 replies
86 months ago
INEFFICIENT ORGANISATION
Hi After enduring the first round of bad service from RCS, the following bad experiences occurred: • 3rd of March 2019 - Game Parow Centre confirms that my RCS card never had a block placed on it after it was requested by myself to put a block on it due to the fraudulent purchase on my Makro credit card on 20/02/2019 - Reference number ********** 01945 Charlene • 17th of March 2019 - Queenspark Tygervalley - staff in store requested your call centre to lift a block on my Queenspark card which I never requested on the 20/02/2019. I was assisted by Carmen and Tania at Queenspark who were very helpful and apologetic for the poor service from your call centre. Monique from your call centre advised to Carmen that she must call back later and send through the page with a copy of my ID and my 3 signatures as she is going on tea!!!!. Hilton from your fraud department assisted us by lifting the hold and eventually the store issuing a new card. Please note this whole ordeal last 2 hours. When calling your call centre you never receive a reply from someone immediately. The staff at Queenspark was holding for your call centre on two separate phones. • 23th of March 2019 - Dionwired Tygervalley - this ordeal lasted 3 hours. Same scenario as at Queenspark - The lady that assisted me in store ( Cheucy , dont think I am typing this correctly) her call was put through between the customer care dept and your fraud dept numerous times. The two dept basically disputing what the other one should have done, etc. Your fraud staff that we spoke to: Charnay, Carlyle, Norma - Customer service. Please can the head of your customer services and fraud department each email me as to how they are going to rectify the appalling service of RCS. Please do not contact me telephonically. Cant wait to go to Makro and see how long this is going to take to issue my replacement credit card!!!
112 replies
87 months ago
Bad service / fraudulent transactions
I have contacted RCS on numerous occassions to have my statements emailed and also to add a debit order on my card. Since last year, this has not happened even after receiving a phone call from them that I will receive my monthly statements and the debit order will be activated. Also, I read another readers comment regarding fraudulent transactions which also happened to me today and she also mentions that it took place somewhere in the Eastern Cape. My transactions also occurred in the Eastern Cape. RCS should have pins on all their Cards across all stores.
161 replies
100 months ago
Cancelling of contract
I emailed Telkom on 03/12/2017 to have my data contract number ********** 172 cancelled. I have up now received no email with the cancellation quote after also contacting the call centre and sending my cancellation form to them on more than one occassion.
53 replies
126 months ago
DROID6000
I have been bill over R3000 for my November invoice for a DROID6000 service which I never subscribed to on my mobile wi-fi account. I was able to deactivate it myself this morning on my account. I checked my statement and so far the cost is R147.57. I want to know if other people had a similiar experience and I want a refund from Vodacom. Saw on the net cell users in the US has also been charged for this service.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
1 (10%)
1 Star
8 (80%)