KR
Kelvin R
Active since Dec 2015
24
Reviews
0
Industries
Reviews
24 reviews19 months ago
Payment via self service untrustable and not immediate
Customer service has no intention to help expedite my payment that failed on your credit card self-service system. It said the payment failed but took the huge amount from my bank account. I needed to purchase something that is flying out of stock and was expecting for it to reflect immediately but now they're telling me it can take 7 days? with no reassurance at all. Tried emailing payments@rcsgroup.co.za but no response either.
0 replies
26 months ago
Thanks Happy M P2P MFC Finance.
Very pleased with the Private to Private division service, thanks Happy M. for your fast responses, always willingness to answer a call, and attention to detail. Wish you growth throughout the year.
0 replies
27 months ago
Non-existent staff
I swear when I onboarded 2 years ago I was promised that I’d have someone assigned to my account that I could get hold of at any time. However, as the other reviews say, it seems like they have one person handling thousands of requests. I have paid up all my accounts and sent all the letters through. I alerted them over a week ago; it shouldn’t take so long to simply generate a quick clearance certificate confirming this. I’m sure they’ve done it a million times before, why would it take so long to do it? They should at least make the exit a pleasurable experience, but this has been the worst of it all. They just want your money, nothing else.
290 replies
30 months ago
Customer service driven!
Customer service driven, let's hope they remain this way as they become larger. The best local airline for ZA. Upgraded to Premium for free for x2 people, what a pleasant surprise. Amazing service from purchasing, checking in luggage, luggage collection, onboard air stewards and so much more. I hope they expand their fleet with newer planes, some noises can be a little unsettling but the A320s are solid. Thanks Lift!
0 replies
57 months ago
Reps on customer service always give 5-10 different stories.
The representative on the phone said the flight out of the UK was canceled, and it would leave the following evening and I'd be able to pick up the package this morning, the following evening comes and the next morning, the package is still sitting in the UK. Seems like they're prioritizing the new packages and not the ones that were on the canceled flight. I have customers that are waiting for their parcels within my waybill.
53 replies
64 months ago
Debt order went off on credit card on original date, rather than the newly requested date.
I changed the salary date on 3 occasions in the last month to reflect on the 15th of each month instead, however, to find that my debit order still tried to go off on the original date. Please assist as my salary only comes on the 15th.
224 replies
68 months ago
No follow ups on requests
Requested to change the due date to the 15th from the 2nd as it will be more comfortable for my salary, it was requested at-least 5 business days before however I never received any confirmation that it has been changed, and it will bounce as my salary will not be in by then. My phone was also stolen and I'm in the process of those sorting that out unforeseen expenses too. I have attached next of KIN's phone number to this complaint, however, email would be the preferred contact to get this sorted.
106 replies
70 months ago
Sicelo to the rescue as always!
Thank you again to Sicelo for his patience as I worked to find my perfect car! You are amazing!
53 replies
71 months ago
+1 for international payments
Incoming international payments to Capitec is retardedly fast. Faster than an EFT. Thanks Capitec for the awesome service.
105 replies
71 months ago
Kante Bila is the hero we needed.
Kante Bila is the hero we needed. Thanks for your assistance so far!
105 replies
Review Distribution
5 Star
9 (37.5%)
4 Star
0 (0%)
3 Star
4 (16.666666666666668%)
2 Star
5 (20.833333333333332%)
1 Star
6 (25%)