MM
Mukesh M
Active since Dec 2015
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Matrix vehicle tracking cancels tracking without authorisation
I change my vehicles almost every year. I have all of them fitted with a Beame or similar tracking device from Mix Telematics. I sold 2 of my vehicles recently and asked Mix Telematics to provide me with an upgrade option for the remaining 1 and quote for cancellation on the other 2 as my replacement vehicles didnt need a tracking device as per the insurance requirements. Several emails to cancelations department to no avail. Then i contact the call center and am informed that they cancelled tracking on all my vehicles, which i didnt authorise, and they still debit my account for premiums - so what am i paying for? They apparently sent me a quote for cancelation to an incorrect email add. This makes you wonder if they will ever be able to assist you in the event of a loss !!!!
56 replies
2 months ago
Audi SA doesnt honor warranty claim
I acquired a 2025 Audi A1 from Weelee in Dec 2025. A week later the front passenger grab handle failed and the hooks came off. I booked the car in for a service, which was due, and asked Sandton Audi dealer to fix the grab handle under Warranty. To my amazement i subsequently discover that they didnt actually repair it but did a temporary fix. Needless to say the handle failed again and i took it to Audi Sandton again and they refused to repair it under warranty. i then reached out to Audi South Africa and who took a similar stance after investigating with their dealer. The grab handle is not something that one can intentionally damage - it's there to serve a function - support an individual when entering or exiting a vehicle. So why is this not covered under warranty. i have also reached out to Weelee Centurion who i yet await a response from.
0 replies
44 months ago
Tracker Care Guard - unscrupulous
In or around March this year I had a unsolicited call from a Tracker representative. The individual offered me a Tracker Care Guard product. I asked the individual to send me an email on the product offering - she failed to do so. Then i had a debit run through my account and I stopped same immediately. I then had a call from their accounts department and i explained that I had not agreed to the product due to lack of information and I had not signed any contract in this regard. I never then heard from them again. But the next month another debit went through my account and I stopped it again. Subsequently complained to various individuals via email. Last I got an email confirming cancelation of the policy which I never agreed to. This week I get another sms asking me to authorize a debit for balance due. I queried with finance department and copied the lady that sent me the email confirming cancelation. The very same lady that said she canceled now says i must pay balance due for something i never signed up for. Dont think they understand simple English - no means NO. Wish the banks would cancel they debit order facility - as they think they can just go ahead and debit peoples account without their approval.
401 replies
80 months ago
Extremely poor service from FNB Card Division
On 13 Sep 2019 I informed FNB card division of 2x fraudulent transactions with 2 separate entitys on my credit card. These transactions were pending and they hence stopped them. However, in the process they today reversed 2x transactions that were proper and valid - being payment with my travel agent for flight bookings. Tried calling Card division - like 5x today - can't get through - 'experiencing high call volumes'. Called my private banker - he said he can't get involved due to the matter previously being reported to Fraud dept. Visited the Chilli Lane FNB Branch and they could not assist either. Now this seriously makes me think why we need banks like this !!!!!!!!!
210 replies
90 months ago
Do not switch over to wireless line
I was contacted approximately a month ago by Telkom to switch my landline to a wireless system. I agreed and received my new cable-less (not cord-less or wire-less) phone in a week. I plugged and connected same. Then few days later my land line got disconnected. I was told my new phone will be connected within 5 days of the disconnection. 3 weeks later I am still waiting for that connection despite going twice to the Telkom stores in Gateway and Cresta. Tried also contacting Telkom but you end up sitting on your cellphone for over an hour to connect to someone at a call centre then its the wrong department and then you star all over again. I regret agreeing to the change over as now I dont have a cordless phone at home and I dont have an extension at home to use - neither do I have a line that I can use - but I am being billed for this. Telkom staff attitude is 'blaze' to say the least - they really dont care about the customer. They are the worst service provider in the World - they know it, as I have told them several times - they just dont care. Their 72 hours turn around is more like 72 days
0 replies
90 months ago
Vitality system issue - 2 years
I been experiencing a problem with Vitality for the last 2 years. The service providers that do my fitness and health assessments have difficulty loading my results on the system. They have to contact Discovery several times to have the results uploaded - it eventually gets done. Somehow, it seems I been flagged as a Discovery employee - when I was never ever employed by Discovery - this seems to be the problem area. Since September this year the problem has extended to me being unable to get benefits of my Diamond status when making bookings with Kulula or other preferred partners. When booking through Kulula or Discovery it flags me as zero status (when I am Diamond status for the past 5 years or more). Hence, I down get the discount. I was then informed to make a normal booking and I will get a refund from discovery - I did that, and now wait for over a month for my refund. Every week the matter is being 'escalated' for resolution ???? In the interim I dont have the 'vitality benefits' which I continue paying monthly for. With the imminent launch of Discovery Bank with 'Benefits' linked to banking behaviour - one would think twice if they can't resolve a simple issue for 2 years.
210 replies
97 months ago
The worst service provider in the world
I contacted Telkom to cancel my ADSL line last month as my router packed up and I also have a Fibre connection with a. different service provider. No surprise they still have not cancelled the service and continue to charge for services we don't want. Accounts blames Sales who have not done their work. I get a reference number from Sales which means nothing. Then been told to register online to cancel service - the registration does not get approved - so I can't log in. This is the worst company in the world to deal with. Up your game and get with it !!!!!
53 replies
98 months ago
Cancelation of service
I requested cancelation of service on the 17 Feb 2018 for my landline. To date the request has not been actioned and my bank account gets debited for the monthly premiums. I was informed by an attendant at the Mall of Africa branch to request cancelation online - not much help online to do this. She also said I must forward the email I had sent for cancelation to her so she can forward to her manager to follow up !!! It seems like you in a never ending trap with Telkom - they quick to sign you up, but refuse to cancel you. it's a nightmare to try and get hold of them on the phone as you wait forever and then transferred from one department to another without resolution.
106 replies
100 months ago
First For Women collude with Renew-it on shoddy repairs
My friend had an accident on the 15th Nov 2017 with her VW Polo. It was so bad that the airbags popped in the car and accordingly she was quite shocked and dazed. She then drove to Sandton police station - filed a report. Her insurance (FFW) arranged for the vehicle to then be towed from the police station to their designated panel beaters - Renew It in Greenstone. She was then contacted on the 14th Dec to collect vehicle. To her dismay - there are 2 colors of distinct different paint on the car, scratch on bonnet that was not there prior, rubber torn on drivers side, all seats were changed to a different design and without airbags, 2 left doors not repaired at all. FFW didn't to date send an assessor out to view the repairs despite several requests and affirmations by Busisiwe Radiokana (from FFW call centre) that she will comply. To date 23 Jan my friend is out of a car and incovenienced accordingly as she needs to get a lift to work and back daily. Renew It (Yaseen) and FFW wants a second claim and second excess to repair things that should have been fixed at the first instance. This is shocking behaviour from 'supposedly' reputable INSURANCE company and PANEL BEATER. My friend is a female and she thought she would be protected by FFW accordingly. I would certainly never ever do business with either FFW or Renew It.
105 replies
103 months ago
ATM deposit not safe
My friend went to the Nedbank Branch at Cascades (Pietermaritzburg) on the 1 November 2017 at 9am to deposit money. She was in the queue when she was directed by a staff member (Callie Bowes) to use the ATM to deposit her money, when she was actually not fussed waiting in the queue to do same. Callie then helped my friend accordingly to do so. The funds were deposited and receipt generated with all the correct details - account number / account name / amount, etc, expecting the funds to reflect immediately in her account. Deposit time - 9.19am. 2 days later (at current time on 3/11/2017 of 16.07) the funds are still not reflecting in her account. Various calls to Callie - response being matter escalated to ATM department to resolve. Earlier call to then referred Team Leader - Travelin - resulted in further escalations without resolution. So are we assured using the ATM to deposit our funds - clearly 'Nedbank' really 'makes you think' that its not safe to do so as my friend is still out of pocket for R000's deposited and not credited to her account. Nedbank cannot assure when this matter will be resolved - clearly its their internal problem, which has put my friend into a situation where she is out of pocket and cannot pay her bills accordingly. She asked them to credit her account immediately and resolve the matter internally with the ATM, without an affirmative answer. Be weary when banking with Nedbank accordingly.
183 replies
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3 Star
1 (7.142857142857143%)
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12 (85.71428571428571%)