LC
Lindsay C
Active since Jan 2016
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
False Credit score reporting
Ombudsman is the obvious next step. Relating to my below compaint, I received a response on the 3rd March from Mobicred support ensuring me that my matter will be investigated and corrected promptly. On 16 March, I am yet to be contacted. I have attempted calling in to find out what is happening and I get passed around between teams and placed on hold until getting cut off. Incorrect Payment Default Listing – No Resolution Despite Multiple Escalations Mobicred has reported two missed payments on my credit profile — one in May 2025 and one in November 2025 — despite the fact that I have never missed a payment. My account is debited monthly, and I have provided proof of payment showing consistent successful debits. I have done everything requested of me. I have emailed customer service with bank statements and proof that my account has been debited every single month. My query has been escalated numerous times between the debt collection department, customer service, and managers. Each time, I am asked to resend the same documentation, which I have done repeatedly. No one has taken accountability, no one has properly investigated the matter, and no corrective action has been taken. There has been no clear feedback or resolution, despite my ongoing follow-ups. As a result of Mobicred’s failure to correct their internal error, my credit score has now been negatively affected. This is completely unacceptable, as I have honoured my obligations and paid on time. I expect the following as a matter of urgency: -Immediate correction of the incorrect missed payment listings on my credit profile. -Written confirmation that the negative reporting has been reversed with all credit bureaus. -A formal explanation as to how this error occurred. -Confirmation that this will not happen again. This matter has been ongoing for far too long and should have been resolved the first time I provided proof of payment. I require urgent intervention and resolution.
53 replies
2 months ago
Incorrect Payment Default Listing – No Resolution Despite Multiple Escalations
Mobicred has reported two missed payments on my credit profile — one in May 2025 and one in November 2025 — despite the fact that I have never missed a payment. My account is debited monthly, and I have provided proof of payment showing consistent successful debits. I have done everything requested of me. I have emailed customer service with bank statements and proof that my account has been debited every single month. My query has been escalated numerous times between the debt collection department, customer service, and managers. Each time, I am asked to resend the same documentation, which I have done repeatedly. No one has taken accountability, no one has properly investigated the matter, and no corrective action has been taken. There has been no clear feedback or resolution, despite my ongoing follow-ups. As a result of Mobicred’s failure to correct their internal error, my credit score has now been negatively affected. This is completely unacceptable, as I have honoured my obligations and paid on time. I expect the following as a matter of urgency: -Immediate correction of the incorrect missed payment listings on my credit profile. -Written confirmation that the negative reporting has been reversed with all credit bureaus. -A formal explanation as to how this error occurred. -Confirmation that this will not happen again. This matter has been ongoing for far too long and should have been resolved the first time I provided proof of payment. I require urgent intervention and resolution.
53 replies
31 months ago
Incomplete installation
We have been clients of ADT since Feb 2023 when we moved from our previous security company. We've been constantly trying to get someone to come out and complete the installation, specifically, to connect the alarm to our wifi and 8 months later, we have still had no correspondence or arrangements made to have this sorted. I'm utterly disappointed in the service of ADT. As we are going into the festive season, loadshedding on the cards and the regular petty crimes in the area, I expect someone from the technical team to contact me urgently to have this resolved as I refuse to pay for a service in the new year that does not meet security standards as advertised. Really pathetic service
131 replies
35 months ago
MFC theft
MFC, a division of Nedbank and MotorHappy doing some fine work in conning clients out of money! After numerous ****-like emails from MotorHappy requesting “proof of my insurance or insurance will be automatically added” I decided to give MFC a call just to find out what was going on- it was all legit and not a single courtesy call to get this info from the client directly even though they admitted to ALREADY having proof of my insurance from the time I had taken ownership of my car. I forwarded my proof of comprehensive insurance to care@mfc as advised and received and email back acknowledging it too. A few weeks later I receive an email from MFC welcoming me to my new added insurance premium that I never agreed to!
0 replies
40 months ago
Disgusting service!!!!!!
Submitted a change of ownership form 5 days ago along with all relevant documentation. I dealt with Precious and Nkhensani, both acknowledging receipt of documents and they would let me know once it had been changed. Nobody ever gets back to me and when i eventually get through to the call centre, the level of incompetence of the agents is SCARY!!! Zandile Mpulzi told me that they never received the documents and kept asking her manager for advise while i was on the call. As soon as I ask for the manager she puts me on hold and transfers me to a different department!!! Unbelievably rude and refused to give me the managers name! BEST DSTV JACKS UP QUICKLY!!!
132 replies
68 months ago
Charges on "closed" account!
On the 30 July at 13:19pm I called MrP money to close my account. It was confirmed that I had no outstanding balance and that it would take 24hours to close my account- this should've been resolved by the 31 July! I have now received an Aug statement reflecting a R17,00 balance. Why was my account not been closed as instructed!? I refuse to pay this amount as the balance reflecting is due to incompetence and terribly poor service!
53 replies
70 months ago
Takealot lost my purchase!
On 13th July I purchased furniture that coming from JHB warehouse to CPT, with a delivery date of the 17 July. On the 17th July I called the call centre to confirm that my purchase is still on track to arrive that day- i was advise that it is still on its way and will be delivered directly to me and not go to the warehouse. on 18th July i called to asked why my purchase has not been delivered yet and to find out when i could expect it, i was then told that it has been scanned in to the Monteque warehouse and as soon as it gets dispatched, i will receive an SMS confirming that it is on it's way-nothing had been delivered to me. On Monday 20th I called again to find out where my package is as up until that point nobody had notified me that it was going to be late (I wouldn;t have known this if i had not reached out to Takealot multiple times), i was then advised that my package didnt have a tracking number on it anymore and that it has been lost in transit! When I had asked how this could have happened, i could get no answers- call centre agents also unwilling to pass on manager's direct numbers. Really pathetic service, reactive instead of proactive. i have now been given an option to either do a replacement order or get a refund. When stating that i would like a replacement order and my order to be fast tracked as it was their mess up, i was told that they unfortunately cannot help me with that and that i would need to wait out a further 7-9 days. Really disappointing service completely unwilling to reach out and assist!
0 replies
98 months ago
Pathetic service
At 8:59 yesterday morning I called the MTN customer line to load a data bundle which takes anything between 2-24 hours to be loaded/activated. What's usually a few minutes wait, but it is now 31 hours later and still, no data bundle is reflecting or been activated. This is pathetic service. With data being so expensive and with no option to convert the minutes and smses to data bundles, I'm really so appalled that MTN fails to move along with technology. Smses are close to irrelevant in 2018 but I have 700 for free with no option to convert it to data . Every time I call in to follow up, I'm told that my call has been escalated and that a technician is seeing to it. I need answers. This is appalling service!
106 replies
99 months ago
Worst service ever experienced
Following an accident that happened in August 2017, my claim had been handed over to Arangies attorneys as the accident was not my fault and the excess that I had paid, I am determined to get back. I have been dealing with Althea Carls at Arangies Attorneys, who I'd follow up with on a weekly basis ( because i would receive no feedback otherwise) only to be told every week that the person handling the third party's claim cannot be reached. After months of receiving this pathetic feedback, I asked her to speak to the superior of the person dealing with the claim. I am appalled that I, as the client, needed to advise that she contact the superior, this is by far the worst service I have ever experienced. After giving the attorney advice on doing this, she had come back to me saying that the third party will be settling the claim and they need to wait for the settlement to be processed, over 2 weeks ago! I need answers please! I do not appreciate the poor effort and lack of urgency.
0 replies
114 months ago
Waiting period is wasting my money!
<p>Good day,</p> <p> </p> <p>Just as my maintenence plan had ended, i got a call from liquid capital asking if i would like to extend my service plan, at a cost, of course- to which i had agreed.</p> <p> </p> <p>So today, 300km closer to my next service, i called liquid capital just to ensure that i will be covered before I book my car in. I was then told that I will not be covered as I would need to have paid 4 premiums before i may make use of what i am ALREADY paying for!</p> <p> </p> <p>I do not recall being told about a waiting period and what's more frustrating is that when i need to make use of a plan i am paying for, there is a "clause" preventing me from doing so. </p> <p>At the very least, I expect those premiums to be paid back to me as I refuse to throw money away to a company unable to assist me!</p> <p> </p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)