PN
Portia N
Active since Mar 2009
16
Reviews
0
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Reviews
16 reviews85 months ago
My TERRIBLE experience at Ford Dealership, The Glen
At around 17:00, on the 20th March 2019, I visited The Glen Ford dealership to get my bakkie, Ford Ranger Wildtrak 2017 model (with a well functioning rear view camera) to get it assessed for an unfamiliar sound below the engine. As I was getting parked in front of the dealership, one Rafik, a Ford salesman who was driving a Ford Fiesta 2006 model reversed into my bakkie, leaving a significant damage on the edge of a rear bumper. Because Rafik never wanted to accept his wrong doing, I immediately took the matter up with Ford dealership management. I was promised that the CCTV footage would be studied and thereafter I would contact within two days for the outcome and a way forward. I can confirm that no one called me until I decided to revisit the dealership one more time earlier today. The feedback I received is as follows: - no CCTV footage is available; - Rafik continues to deny any wrong doing; - Hennie, the dealership manager told me that there is nothing he can do as this is the matter between Rafik and myself. - Hennie further asked me if I do have an insurance. I replied that I do have insurance, however, Rafik and his employer, in this case, Ford The Glen dealership must foot the bill for the damage caused on my vehicle. It would be so stupid and ignorant of me, in my sober mind, to reverse into another vehicle yet Ford The Glen sold to me a modern vehicle with park assist system and a rear camera.
0 replies
87 months ago
Bring back my data and airtime
What ludicrous is this! Less than 20 minutes trying to send 1 email and 1GB data and airtime gone. We called the call centre and spoke to Vuyo Sikithi, who made no sense in his explanation. We were trying to send a single email, which never went through. This is daylight robbery. I spend at least R500 per month on data and airtime. Bring back our data and airtime on ********** 572.
105 replies
87 months ago
Go on, spoil yourself
What a great experience my husband and I had today. It was a great surprise! Do yourself a favour at least once in your life and go to Thaba Eco Hotel, Sinzinani Spa. I walked in there with flu and my nose was blocked but had not sneezed since walking out of there. I don't know how much it costs (it wouldn't have been a surprise otherwise) but enquire, spoil yourself and enjoy it. You owe yourself at least that. Thanks to the the******s, you guys rock!
0 replies
87 months ago
At Your Service, going an extra mile
The best employee award this month must really go to Avril, from Columbine Square, Woolworths. Within the week I went to the store, as I always do but got there exactly 3 minutes before closing time. Normally, you would find grumpy people that want to knock off, but not this lady. I was greeted with a smile and she went an extra mile to get me the freshest bread to choose from, from the back of the store. Her and her colleague (I told him his name was too difficult to remember, sorry!), as well as the security lady named Levis made my experience most memorable and for that, I say BIG UPS to the 3 employees (a pity I can't remember the guy's name) but will be sure to look out for him the next time I see him and make some noise about him. That's called At Your Service!
0 replies
90 months ago
Pillar to post
Spoke to 7 people (including Marven, Itumeleng, Darren, Tiisetso, Pertunia, Patricia) at FNB since around 16:50 today. I need assistance with transferring funds from my credit card into my debit card. If the phone does not cut us off, I have to repeat actions of inputting my ID number followed by the hash key and 6-digits of my card, or FNB system is failing to transfer my call for the verification of my details. I am honestly not happy, I still have not been assisted. The time now is 17:44.
105 replies
93 months ago
Excess still awaited, informed of no guarantees of success. Really???
We have been trying to obtain our excess paid to MiWay since our accident in April this year, with no success. The accident was not even our faulty and the only thing we keep getting told by MiWay is that there are no guarantees of success and no time frames to our claim. Please advise on when this matter will be resolved, I am tired of being told the same unsatisfactory thing over and over, when I pay my monthly insurance, guaranteed!
53 replies
95 months ago
Claims not honoured
I recently had an accident, where my car had to be towed. As a member of Club McCarthy, I called for roadside assistant and got assisted. Since then, I have been trying to claim for the towing that Club McCarthy promised to refund with no joy. I have been pushed from pillar to post and still have not received my refund. I was given 3 numbers to date, 1 of which does not work.
211 replies
101 months ago
Deteriorated quality
The Oros orange squash that used to be the best quencher, has deteriorated in taste. I am not sure what changed, but it now has a terrible after-taste. It used to be my number one drink but this compromise in quality has led me to seek alternatives.
0 replies
104 months ago
Sim card has not worked since
I have not been assisted with the SIM card and as a result, have lost out on business. FNB Connect has not given me any joy with regards to a sim swap. I went into the branch twice to get 2 different sim cards, but to date I have not been connected. I am expecting a call on ********** 204 before 12 today.
61 replies
106 months ago
The best employee award goes to...
<p>Princess Makhathini! What an asset to this company. I love the dedication that this lady possesses. Much respect for her for the work she does. Keep up the good work!</p>
56 replies
Review Distribution
5 Star
5 (31.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (12.5%)
1 Star
9 (56.25%)