CH
Chris H
Active since Jan 2011
50
Reviews
0
Industries
Reviews
50 reviews5 months ago
Closing Down Stores - Clicks Jeffreys Bay
Clicks - Jeffreys Bay (Fountains Mall & Da Gama Road) I am slightly concerned with these two stores as it seems you are busy closing down your stores. For the past few months your shelves are empty, low on stock and the staff seem dis-interested as the cashier que is always long or there are no cashiers at the till points. If you are closing down kindly notify the customers as we need to find alternative means of shopping, either online or at Dischem. It is frustrating to say the least if you walk into both these stores and you are looking for something Clicks used to stock but NOTHING is on the shelves. Was this another BEE appointment as I noticed a new arrogant Manager at your Fountains Mall branch who was extremely rude to a customer when she returned a faulty Safeway item. What the hell is going on? Your stock is more expensive than that of your competitors and I will gladly give you one simple example: Airwaves tub at your store retails for R73.00. At Dischem the same Airwaves tub is R63.00 and at Pick & Pay R57.00???? Nope not only now, but for the past several months. You are ripping your customers off and make an average of 300% profit on most items. This is insane and shocking as everyone of you buy from the same supplier. The stock you dont have we end up buying from TakeAlot as they at least have what we are looking for. Careful as you will be losing clients as I for one know my prices as I used to shop at your stores quite frequently (when you had stock). Remember there are alternative ways for customers to bargain hunt and find what we are looking for as you increase your prices without warranting the increase???
0 replies
5 months ago
**** and Unprofessional Service
One of the worst BEEE appointed networks there is in this country. I have been a LOYAL client of theirs for more than 20 YEARS, and they have little an no respect for loyalty nor do they know what it means to be ethical and professional. To think when they just started I wanted to open a Franchise for Cell C, and God forbid I didn't as I would be ashamed to be associated with such a common entity. I owe them a mere R551.36 and received a threatening tone text from them wherein they say: " Your Cell C service remain suspended with a credit bureau adverse listing....." Shame are you so desperate for fund and in such a financial difficult state that you have to threaten loyal and existing clients who have made you what you are over the years....... Not only is the text common but also shows the lack of professionalism in their customer relationship that they threaten you with the Credit Bureau and suspension. You know what, go ahead and make my year as I have taken enough **** from you over the years and will not tolerate this barbaric mentality of yours any longer. If this is how they treat existing and loyal clients can you imagine how they treat new clients? Your scare tactic will not and does not faze me any longer as I will gladly pay the mere R551.36 so that you can keep the lights on and pay your barbaric staff whom you employ to send out system generated messages like this. That's me, I'm done with your lack of client service and your pathetic mentality. I will be cancelling my monthly contract with you with immediate effect. This is one of many reasons why for the past 4 years I have not renewed my contract with you. Good luck to anyone who joins this Circus as I'm done.
266 replies
28 months ago
Disgusting Service Level and Attitude from a "Waiter"
I scrolled through Facebook last night and found extremely disturbing posts in response to a customer complaint lodged as a result of bas service. The poor service post did not really matter as much as the response from the said waiter that works at this establishment - Sean Wellen. I am appalled to see that a waiter at Ocean Basket Jeffreys Bay, has the audacity to call out a compliant raised by paying customer. The attitude and the arrogance in which this was handled by the "waiter" is truly uncalled for and obviously a true reflection of the culture in this establishment. Why respond on social media, and why not simply apologize and say things like "lol okay I see u from Cape Town so u use to things being done fast...." Is this how you as a company portray your reputation and train your staff? For one, the attitude speaks volumes, the arrogance, the spelling and the fami****ity with the said client is disgusting. This said water then continues to ensure he has the last say regardless of the clients defense in terms of the poor service delivered, which is truly disgusting and uncalled for. Your Franchisee should be reprimanded for appointing said arrogant and *********** waiter and not the Manager who is now fired due to this incident where the waiter provoked the client. I for one own a business and never in a million year will I ever, regardless on who is right or wrong reprimand a paying client / patron. It is unheard of and ********* to say the least. The waiter should be fired as he provoked the entire incident ON SOCIAL MEDIA. If the client / patron is unhappy with the service received they have the right to mention this on any given platform as we as clients pay for the salaries and for the service or lack thereof. When we go for lunch or dinner, we go there to unwind and de-stress, regardless of how long we sit at a table before ordering anything. The owner of the franchise should be reprimanded and schooled on effective business protocol and should be re-trained on providing satisfactory customer service regardless on the circumstances, not the Manager. Not even 24 hours later, a post is placed on Social media again wherein the are looking to employ a Manager at Jeffreys Bay OB. What type of business etiquette do these people have here, and what type of example to they set? I for one would NEVER eat there, nor would I even apply for a job at OB Jeffreys Bay as it is clear that this is a Gestapo like attitude where the "waiter" dictates how your business is run and managed. This is in exceptional poor taste and we as paying patrons have the RIGHT to complain if we dont get the service we pay for. Shame on you OB for entertaining this type of behavior's and lack of Customer Service etiquette!!!
0 replies
32 months ago
Aggressive Customer Service
Contact Person: Aviwe Boya Account No: IGJOH352 I find it truly annoying when companies appoint BEE candidates yet our own people sit without jobs as a result of companies who want to be exclusive in their BEE ratings and compliancy. These candidates then become our issue and concern as they are arrogant, *********** and don't understand English's as they are so busy being ****** and arrogant that they fall by the wayside when it comes to providing professional customer service. Not only do they "*****" our peoples income but are they significantly *********** and we as clients are expected to do their jobs which they get paid for. This month is the 3rd consecutive month wherein our account which was paid gets suspended as "madam" is to lazy and to arrogant in doing a proper reconciliation of our account before SUSPENDING it each and every single month. If only she could utilize this arrogance and apply it in being effective and efficient we as paying clients would not be inconvenienced each and every single month. We as South African citizens are beyond tired of this poor performance rating and service from BEE appointed candidates as our own are unemployed and find it extremely difficult to even get to a stage where we get to the point of an interview as these candidates get appointed based on their skin color and not because of their effectiveness, experience and or professionalism. Our people require degrees and diplomas to even get considered for any positions within companies, as our skin color is to pale for any vacancy. It is with regret that I wish to inform you that your appointed BEE candidates are *********** and incapable in doing what they get paid to do. Perhaps you should consider appointing people who are professional enough to do their job. Aviwe Boya is arrogant, unprofessional and both her email tone and telephone manner is not only unprofessional but improper. She operates on an emotional level and clearly does not understand what it is to run a legit business from home where we deal with Attorneys, Liquidators and the Masters office. It is extremely embarrassing when a Attorney or the Masters office calls you with a query and you are unable to assist as your appointed BEE member of staff did not comply with her KPI appointment. If she did she would understand that when a client effected payment on the 30th of the month and she has not allocated it, she then terminates the account every single month by the 7th religiously without fail as this is the only thing she is effective in. It is not our responsibility nor our duty to reconcile your accounts on a monthly basis as we pay for a service you provide. Should this behavior's continue we will escalate the matter to the highest possible form and also cancel our service with Herotel as you clearly do not have the same respect for your clients as you should. If this was the case we would not have to go through tis process on a monthly basis. Unfortunately we had to rate your service as the "NO STAR" was not given as an option.
0 replies
34 months ago
**** Client Service
Tracking No: 2R0000386718 I find myself reviewing this company again with a bad and poor rating after I dealt with them in 2017 complaining about the exact same thing - Customer Service. It seems that if and when you provide inadequate service to clients in South Africa your business thrives and continues with the same appalling service. This firm is so used to getting bad reviews that they don't even bother doing anything about it anymore. I was forced to deal with them again after an order I placed in Edenvale on Monday last week. I asked that the order be treated as urgent and was informed that delivery will take place no later than COB 07/07/2023. You receive a tracking link of your order which I find mind boggling as they manipulate it to suite their needs. I tracked the parcels on Friday morning and it showed that the parcels were on route to Kenton on Sea at 07:57 the morning of 07/07/2023. 15:00 on Friday afternoon I had not received the parcel and phoned the Port Elizabeth office. I was informed that they only received the parcel that morning and I "should" expect delivery no later than Tuesday morning. The lady informed me on Friday telephonically that she will mark this as priority and revert back to me on Monday as they dont "work" over weekends. This was not done as promised. Monday (today) morning I again called the office and was told that the parcels only left PE this morning. In other words the link provided was incorrect as it still indicated that the parcel is on route to Kenton on Sea @ 07:57 on 07/07/2023. So I was **** to on Friday afternoon and the tracking is also set at default. The friendly lady (Lyndsie) apologized for the delay and promised to call me tomorrow as the delivery will (still only) take place on Tuesday some time during the day if I am lucky. The problem here is that when a client specifically requests delivery on a certain date, it is for a specific reason. Not only do we pay and absorbent delivery fee but it is expected that we receive a service and delivery of the parcels on the day requested. The culture of this firm with the exception of Lyndsie is shocking and not service driven, The general attitude still is "you can wait until we decide to deliver it". This is how South African firms operate now a day.
0 replies
34 months ago
Poor Client Service
Reference No: BIJOE0006 I have been trying to get this lady (Anelisa Simani) to get back to me regarding a switch from Herotel to the IGen division to no avail. I have sent several emails and requests without no response or reply. On Friday the 7th of July I managed to get in touch with Anne who promised to submit cancellation request letters to me the same day via email which I then have to submit to the nearest branch. She was also supposed to email me the new relevant documentation to switch over to IGEN which also did not happen. Today I called the office PE and was transferred to a rude woman who ended up dropping the call on me as she said "I cannot get into the system". It seems it is a cultural behavioral patter at Hereotel to treat clients as if they are dirt or don't exist. The lack of customer service is apparent and so is the attitude. Today after the call I immediately received an email from the accounts department threatening to suspend the service if I don't pay R100.00 which is due. I was informed to provide proof of payment as it seems Hereotel does not have the capacity to reconcile accounts and income vs expenditures within their organization. Odd that the accounts department is extremely diligent in their approach to collect a R100.00 which was not accounted for as we pay said amount as per the contract of R699.00 per month. Not sure if we will be continuing with this month to month service as this is NOT the service one would expect from a Customer Service orientated industry. We have not even been a client of theirs for 6 months and this is the attitude that goes with their culture of this entity. Shocking service to say the least.
0 replies
41 months ago
Arrogant & Sneaky
What a sneaky, sly and unprofessional business to deal with. They send discriminating texts ("pay your account or it will reflect badly on your credit record") to your phone and debit you at random whenever they feel like it. Who the hell do you think you are??? Don't EVER sign up to their (DebiCheck) facility as they have the mentality, that your bank account is theirs. You are NOT a Financial Institution in case you did not know this. you may have the power to submit unauthorized debits on clients accounts but that sure as hell does not make you one of the leading banks in South Africa. They are inconsiderate and misleading ito service delivery.
132 replies
41 months ago
Unfair Billing System
I have dealt with this establishment for several years now and found them extremely caring and helpful in the past (Pre-Covid). Their billing system is rather appalling, and irregular to say the least. This has been an ongoing thing for a couple of years now. They will some months bill you twice in one month, and other months they will bill correctly. In the past few months I have been billed more often than usual and it is now getting to a point where one has to draw the line and inform potential clients of this as well. Of late I have requested them to lift the account as it reflects that I have not paid and even went as far as providing them with proof of payment. Today they confirmed (Giovanna (Wix Support) December 1, 2022 6:00 AM (UTC-05:00)) that the amount was captured and the error was dealt with, only to find that I was debited again today. The email read: "After looking into your credit card details. I was able to locate the charge and have included ..." Wix's billing system is inaccurate and so are there staff members as they do not understand that once an account is paid, you are not allowed to bill until the next cycle, as is the case with most businesses and operations. When subscribing to these sites, please ensure that you always check your billing on your bank account statements as they enjoy over-billing/charging your account at random as if it is their own. **Be very careful of establishments such as these**
0 replies
43 months ago
Poor Man's Business
On 27 August 2022 we made contact with this "establishment" and requested assistance as our fridge was not working for a few days. We tried to get hold of another so called Port Alfred Technician and he to was not able to assist. Monday the 29th he (Rob Brunette) came and gave us a quote and informed us that it was the compressor that was at fault and has to be replaced. He provided a quote and we were told to pay an upfront fee to order same, which we did. On 30 August he replaced the compressor on-site, and left. On Friday the 2nd of September we called and informed him that the said compressor is making a noise and he must come and take another look. He arrived and spent a total of 5 minutes on site, wherein he confirmed "no it has to make that sound, and will do so for the next few days", and left. On Sunday the 4th of September we informed him once again that the fridge is not cooling, and that not even the ice trays are frozen. Monday the 5th he decided to remove the fridge (Double Door) from the site (house) and replace it in the interim with his bar fridge and a small chest freezer until ours is fixed. No communication at all throughout the course of the time. If you don't get in touch with him you never know what the issue is with the fridge. After making contact with him on the 12th of September, he informed via email that it is no longer the compressor but the Valve that needs to be replaced and there will be additional costs involved. We informed him that we will not feed his bill as he now claims that the new compressor is also broken. *Bearing in mind that when this fridge was removed from the property it was tilted upside down, on its side, and transported in the bakkie on its side.* Anyone who has ever worked on or with a fridge will tell you that when you move a fridge it ALWAYS HAS TO BE IN THE UPRIGHT POSITION. No matter what. On the 16th of September still nothing until we made contact again. He was now blaming HiSense for their delay in responding to his query/ies. I in the interim logged a complaint to HiSense on this same platform (HelloPeter.com) and all of a sudden he miraculously received notification from them that the valve is on its way. 22 September I received notification that the part is on its way. Since the nothing. Not a word, no feedback, nothing from him. On 30 September I requested another follow up wherein I asked when we can expect the fridge back as it has almost been a month?? 3 October I receive feedback saying that he fitted the valve BUT now it is NOT THE VALVE that is at fault??? There appears to be an "intermitted fault on the pc board"?? He has now referred it to PE Electronics and we need to deal with them, to which we replied we will not do so, as he is our point of contact and we refuse to call every Tom, **** & Harry. On 7 October we received communication from him to inform us that PE Electronics are not in a position to repair this, as HiSense has to do this. So we are now back with HiSense for sake of convenience with more than a month later and we still dont have our fridge repaired. There is NO SENSE of URGENCY ito the level of service and to be honest Rob aka R & E Refrigeration has no cooking clue what the problem is on how to fix the fridge. He first accused us as we apparently did not give him a choice to repair the fridge at his place of business, which is utter ****, and we informed him of this. If he had done a proper analysis or diagnostic check on the fridge and the magnitude of the repairs that had to be done, he would not have been in this predicament where he now conveniently sits with our fridge and FULL PAYMENT to date on repairs of something which was not even at fault in the first place. He himself (Rob) was not even on-site when the fridge was opened and repaired. He dropped his worker here and left, and came back to pick him up hours later. In no shape or form was this man even remotely aware on the scope of work, nor does he know what it entails to repair fridges. In our experience he should not even be allowed to trade as the service level is non existent, and he clearly has no clue on what he is doing. Service levels like this should not be entertained in South Africa anymore. He was very quick to send the invoice and ask for payment, a few days later, BUT once the money was paid you have to cope and deal with his small fridges and just manage until he DECIDES it is now time to fix your fridge and to return it. This matter has now gone viral and we will inform everyone on social media platforms NOT to do business with someone as incompetent as this. Again be cautious of people like this, as they have no clue what goes on hence the reason we had to call him back 3 times to come and look at the fridge. He blamed it on the compressor, then the valve, then HiSense, then PE Electronics, and now were are back at HiSense again. **PUBLIC be ware of entities like this! Should this matter not be resolved within the next week, we will go Legal.
0 replies
43 months ago
Worst After Sales EVER!!!!
Your after sales service sucks. We have been trying to get in touch with you to order a part and NO ONE is accomodating. WORST SERVICE EVER. *Note to Public: DONT EVER BUY A HISENSE PRODUCT, EVER!!!!
0 replies
Review Distribution
5 Star
6 (12%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
19 (38%)
1 Star
25 (50%)