RR
Rakesh R
Active since Feb 2016
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
Extremely Poor Service and Unacceptable Support
I logged a query in December 2025 to address an issue with my line speed. I am paying for a 200 Mbps line, yet my connection has only been provisioned for 100 Mbps. This is not a performance fluctuation issue — it is a clear provisioning error. Despite following up on 7 January 2026 and again on 26 January 2026, the matter remains unresolved to date. There has been no meaningful feedback, no resolution, and no sense of urgency from Afrihost. It is completely unacceptable to charge customers for a service that is not being delivered, and even more unacceptable to ignore repeated follow-ups over an extended period. This experience reflects a serious lack of accountability and customer care.
0 replies
32 months ago
Momentum Insure
I recently contacted Momentum to review my policy. I was very impressed with customer experience received from your consultant, Justin Louw.
132 replies
41 months ago
No after sales support.
This company does not provide after sales support. I have installed a 3 phase victron system with this company. This company wanted to ensure that the installation is simple for them. I have 4 spare conduits from my DB box going upstairs to the roof. They were not willing to go into roof to check if these conduits can be used. They started their installation and placement in order to take the cables outside and surface mount on the walls. In order to not cause any more friction I accepted this installation. I decided to install Solar on all 3 phases, yet they complained to balance my DB board for effective use, making me feel as if they were doing me a favour. Their decision to install all the panels on one roof was not correct, by 2 PM I start getting a waning sun. I approached them on a couple of occasions in order to optimise the panel location. They were non responsive.
0 replies
41 months ago
Sandero the cheat
This person is a cheat. Quoted me to install 2 new geysers elements and 2 geyser wifi controllers. I was expecting the xtend 2 kw geyser elements., when I asked him on the phone he initially did not want to tell me the name of the element. It's only when I mentioned xtend, then he concurred. I really don't know what elements this guy installed. They both have different colour coding. 1 element operates at 1.2 kw and the other one operates at 1.6 kw. When I questioned this, he took offence and told me that he will not be coming to install the wifi controllers, for which I have a written quote from him to install. I have made full payment for both. Please be very careful for this guy, he is a cheat.
0 replies
42 months ago
Less than satisfactory return process
I bought a product from the online platform, the website claimed that the product is google compatible but it was not. I had to take it to a store for a return. Took it to mall of africa only to get an e-mail from the store telling me that I must return to the store to sign something. I already spent half an hour at the store filling out other forms required. I tried to further pursue this through their whatsapp chat number only to be told the same thing. I then inform the consultant that I will be sharing my grievance online, then only the order number was asked.
0 replies
45 months ago
Standard Bank Poor Service
I made an immediate payment to Bosun Paving on Monday 15th August 2022. Payment has not been received up to now 18 August 2022. On 16 August 2022 a presitige banker assured me that payment was made from Standard bank and expected me to follow-up with the receiving bank (Mercantile). On 17 August I receive a call from Standard bank to apologise, for what, at that point I did not know. After a couple of prompts then I was informed that indeed there was a problem at Standard bank and the consultant continued being apoplectic. I then queried the immediate fee payment and the consultant had to speak to her manager first then call me back to tell me that the fee will be reversed, however I would need to do validation to check if she is not speaker to another person. If she called me don't you think that I would be the right person. I told her that she can keep the money as that was the least of my problem and I refused to do another validation. I currently have builders at home that are waiting for the product since 16 August 2023, a loss of 3 days up to this point. I called Bosun this morning and the payment has not been received, even a normal payment should take not more than 48 hours. I feel helpless.
402 replies
67 months ago
RSAWeb Robbery
I was serving my notice period with another ISP and called RSAweb around 11 September 2020. I clearly informed the sales agent, Justin Leandertz that I'm still serving my notice period and would only like to start with them on 1 October 2020. Couple days later I received the new router and a call from Openserve. I was concerned about this and sent an e-mail to the sales person for a call back just to ensure that the service will only start on 1 October 2020. No response. On 30 September I opened their router and requested support to set-up; only to find out that they were already billing me from from around 11 September 2020. Resulting in me paying for 2 services at the same time. One of their response was that they only bill me when they get billed. So I asked them who gave Openserve the instruction to open that fibre line. No response. Obviously Openserve where also eager to activate another line without informing, they also make more money. I have evidence to support the above mentioned. Furthermore every night since since 30 September 2020 between 6PM and 11 PM, my personal Google wifi app shows conclusively that the line is being throttled from 50 to 15 mbps. However when measured using the speedtest.net webpage it shows the correct speeds of above 40 mbps. I find this very strange but have no way of proving otherwise. Never experienced this with my previous ISP. Needless to say I am now stuck with them till 30 November 2020 and whatever additional surprises regarding costs that they will sneak in at the end. One more thing. I also clearly told the sales consultant that I do not like debit orders on my account because I was discomforted that the on-line application required my credit card details. I was on the line with hin when completing the application. Obviously he assured me that I could set-up everything up once it's my line is activated. Now they tell me that I will have to be subject to a "test" period of 3 months before I can effect my own payments. How's that for clearly communicating terms and conditions. This is daylight robbery.
0 replies
124 months ago
No accessories for the Hauwei T1 8\ Mediapad"
I bought the T1 media pad and they don't have any accessories to support the product. It's like buying a 3D TV but they forget to bring the 3D glasses...really! I tried calling their head office to speak to a senior person. First time the receptionist tried putting me through but the call eventually cut off. Second time the phone just rang.
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)