Active since Mar 2016
This is the worst service provider in the history of Fibre. No one cares...it's like there's no one running the business.
They are failing to pay what is agreed on the policy.
These guys have failed to deliver from the word go. I gave them a chance to redeem themselves but they fail. I found out that they are debiting my account every month for nothing. The are not paying the creditors. I have received communication from 2 creditors stating that they haven't been receiving payments for moths. Shocked is an understatement. I cannot believe my eyes. I have never defaulted on my accounts ever. I only took up their offer to reduce interest not for this.
I am not sure if these people are just an elaborate **** or what. They say they assist with debt consolidation but that's a lie. I am still being debited by my debtors and Debt Busters is also debiting my account. Do not believe anything these people say. If you are looking for Debt Consolidation, please look elsewhere. They are the worst. No service at all.
I have been begging this company to provide me with the simplest thing ever. A closure letter, and they have failed dismally. I have made numerous calls holding up to 25 minutes, when they finally pick up they immediately hang up. This is definitely by far the worst service i have ever experienced. To date all I'm receiving are auto replies to my emails. No one has bothered to respond to an account closure letter request. I AM ABSOLUTELY DISGUSTED.
I received one of the best services from Mikaelan Govindasamy at King Price.
Hi I've had a contract with Telkom since around April 2018. Since then everything has been smooth until last month. From April 2018 i was being billed R268.00 as per the contract agreement, and to my shock, last month i was billed a whooping R768.47 . An extra R500 (This is OUTRAGIOUS). I have tried calling several times and of curse no one picks up or the line just goes dead for some odd reason. I finally spoke to someone through the Telkom App and i was advised that the extra R500.00 was charged because i used the SPENDLIMIT. What on earth is that. Who asked for it and who authorized that because it was never there from April. Whenever my data is depleted i buy data using my banking app, and NOT the Telkom app. Previously when my data is depleted you would send a message saying its finished. And recently it is followed by one saying '' you are now accessing the internet out of bundle rates'' Who authorised this SPENDLIMIT? I need this removed from my account and my account billed correctly with R268.00 on Friday. Please get back to me with a resolution URGENTLY. Abram Matseba ********** 979
I would like to take some time and give credit where it is due. This is not the first time Norman has impressed. <br> <br> I have dealt with several people at MTN and none of them have taken the time to understand me. <br> <br> But Norman Malope the Operations Administrator at morning seems to be the only one who puts customers first. I've never had to wait a day for his response. I don't have to follow up on him. <br> He has ensured that my query is resolved as requested. Please ensure that this is received by his superiors. And let it be an example to all MTN staff. <br> <br> NorMan you are the Man <br> <br> Regards <br> Abram Matseba
I had an account (Contract) with you and I missed 2 payments because I did not call to request the cancellation. Fair enough. I attempted 4 times to cancel the contact I have listed the reference numbers below. Every time I called they told me they were on strike and the responsible department was not available to assist me(Not fair at all). It was successfully cancelled on the fourth attempt.<br> <br> I was told to pay the outstanding amount of 2 instalments (R399.00) in order for the number to be converted to pre-paid and the contact would be cancelled. I did exactly that at the Carlton centre branch and the number was converted successfully and I have never had problems since then.<br> <br> <br> <br> However, I was sent to legal and I was recently informed by TransUnion that, that's the reason why I was unable to qualify for any credit.
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