SS
Sanjith S
Active since Mar 2016
14
Reviews
0
Industries
Reviews
14 reviews22 months ago
Old Mutual Gap Cover
Good morning, I have been experiencing ongoing issues with my claim with Old Mutual Gap Cover. After submitting a claim, I was informed it was rejected due to PMB. However, my medical aid confirmed that the claim is not a PMB. Despite resubmitting the claim with this confirmation, Old Mutual Gap Cover still refused to pay. I have been communicating with Lizelle Hendricks via email, but she does not respond. I am now lodging a formal complaint with the ombudsman. Despite paying my premiums on time, Old Mutual continuously finds reasons to avoid paying claims. This matter has been escalated to management multiple times, but I have not received a favorable response. On Tuesday, I received a partial payment. I emailed Lizelle to request a breakdown of the payment, but, as usual, received no response. According to my records, the doctor has still been underpaid, and no explanation has been provided. I am in the process of canceling my policy. I received an email from Lizelle this morning after I threatened to take the issue to social media. She explained that she was off sick, my request takes two days, and she has hundreds of emails to respond to. This level of service is unacceptable and reflects very poorly on Old Mutual and its staff. Please address this issue urgently. Thank you. Good morning, I have been experiencing ongoing issues with my claim with Old Mutual Gap Cover. After submitting a claim, I was informed it was rejected due to PMB. However, my medical aid confirmed that the claim is not a PMB. Despite resubmitting the claim with this confirmation, Old Mutual Gap Cover still refused to pay. I have been communicating with Lizelle Hendricks via email, but she does not respond. I am now lodging a formal complaint with the ombudsman. Despite paying my premiums on time, Old Mutual continuously finds reasons to avoid paying claims. This matter has been escalated to management multiple times, but I have not received a favorable response. On Tuesday, I received a partial payment. I emailed Lizelle to request a breakdown of the payment, but, as usual, received no response. According to my records, the doctor has still been underpaid, and no explanation has been provided. I am in the process of canceling my policy. I received an email from Lizelle this morning after I threatened to take the issue to social media. She explained that she was off sick, my request takes two days, and she has hundreds of emails to respond to. This level of service is unacceptable and reflects very poorly on Old Mutual and its staff. Please address this issue urgently. Thank you. Good morning, I have been experiencing ongoing issues with my claim with Old Mutual Gap Cover. After submitting a claim, I was informed it was rejected due to PMB. However, my medical aid confirmed that the claim is not a PMB. Despite resubmitting the claim with this confirmation, Old Mutual Gap Cover still refused to pay. I have been communicating with Lizelle Hendricks via email, but she does not respond. I am now lodging a formal complaint with the ombudsman. Despite paying my premiums on time, Old Mutual continuously finds reasons to avoid paying claims. This matter has been escalated to management multiple times, but I have not received a favorable response. On Tuesday, I received a partial payment. I emailed Lizelle to request a breakdown of the payment, but, as usual, received no response. According to my records, the doctor has still been underpaid, and no explanation has been provided. I am in the process of canceling my policy. I received an email from Lizelle this morning after I threatened to take the issue to social media. She explained that she was off sick, my request takes two days, and she has hundreds of emails to respond to. This level of service is unacceptable and reflects very poorly on Old Mutual and its staff. Please address this issue urgently. Thank you.
53 replies
25 months ago
I called Momentum In...
I called Momentum Insure this morning and spoke to Tshwaraganang who was professional and very helpful She called me back to give me feedback Well done and keep up the good work!!!
53 replies
26 months ago
I dealt with James w...
I dealt with James who assisted me with my annual increase He carried himself in a professional manner and assisted me quickly He knew what he was talking about Well done James
56 replies
28 months ago
Overcharged for products and company is refusing to give refund after admitting that i was overcharged
On the 19th of November 2023 i sent a friend of mine to Porto's Fish and Chip's Volkskrust to buy 5 packs of cheese Russians. Was charged an amount of R1235,55 for 5 packs of Russians which was double the price, I have called the store on numerous occasions to try and rectify the matter. The store manager Barend admitted that I was overcharged and promised to sort it out. Initially he requested that I send someone, and he will give them the refund. During December 2023 I sent a family member to collect refund and was told by Barend that I should submit banking details and he will transfer the difference to my account. Nothing has transpired since with Barend promising to refund R50 per pack which was way below the price of my refund. I have been struggling ever since to get my refund. I then started dealing with another manager by the name of Johan who also made promises and to date no payment was received. The last promise was that the transfer will be done on Sunday the 7th of January 2023.To date no refund was received. I have sent numerous what's app to the company and they keep on making false promises. Porto's Volkskrust is robbing innocent South Africans who do not check prices and are overcharged by these people. Please be careful as Porto's Volkskrust is ****ming people. Be careful!!!!!!!
0 replies
37 months ago
Excellent service !!!!
Tawfeeq Saint assisted me with my annual premium increase. Tawfeeq Saint was professional and managed to lower my premium. Excellent service. Keep up the good work!!
53 replies
38 months ago
Bad/Pathetic service Lazarus Ford Centurion
I booked my car in for service on the 27th of February 2022.At 14:56 I received a call from service advisor Morne who informed me that my car is ready for collection. I requested a lift and Morne promised that someone will call me to picked me up. When I dropped my car, I gave him my cell number and informed him there are any issues, he should contact me. At 16:30 nobody called me, so I tried calling Morne several times, switchboard just puts you on hold or the call cuts of. I eventually had to contact the dealer principal Ben to intervene. And that's when Morne calls my daughter to make arrangements to pick the car up. I had issues previously with Lazarus Ford which was sorted out by Ben. I will never take my vehicle to Lazarus Ford going forward, service is pathetic!!!!! Morne is a liar saying that he tried to call me and could not get through to me.
0 replies
39 months ago
Pathethic Service
I am totally dissatisfied with the service that im receiving from Momentum Insure. I have a pending claim for resultant damages The company came out to assess damage on the 1st of February 2023 and to date I have had no feedback. I called 3 times and was put on hold and call then cuts of after holding for 10 minutes each time. I have a broker who just as useless and I cannot rely on him. I am seriously thinking of moving my portfolio to another company. Service is getting worse day by day.
56 replies
48 months ago
Outstanding service Old Mutual
I just want to thank Selwyn Langeveldt for the outstanding service provided for the two claims that he handled for me. Claims were registered and submitted without any comebacks , I received emails and calls from Selwyn keeping me updated on my claims. Keep up the outstanding work Selwyn!!!
74 replies
54 months ago
Poor and Pathetic Service by SUPERSONIC FIBRE (MTN)
I am totally disappointed with the service i am receiving from Supersonic My phone line has been down for the last two weeks , every time i call the call center i am put on hold for at half an hour. A technician was assigned to come out to my house on Tuesday the 16th of November , to date he has not called or come to my reisdence,I have sent numerous emails to the supervisor Bonke , received a reply to say he is investigating my case and will get back to me. Service is pathetic I will advise not to use Supersonic going forward. On a daily basis there are complaints of poor service against Supersonic.
0 replies
70 months ago
Bad Service
Good day , I have been trying to upgrade my contract for several weeks. I get no joy from the call centers. I cannot contact any of the stores , numbers just ring continuously. If I get through a store they tell me they do not have stock. The call center staff are not trained and do not know their products or systems well. The one call center agent says they have stock and I should speak to the people that deal with the new system called Ilula. when I call them they don't know what I am talking about. I have submitted my details on the website about 10 times , and nobody gets back to me. I even sent an email to the customer care department Service is pathetic I will be changing my contract to another service provider
158 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
8 (57.142857142857146%)