GR
Grant R
Active since Mar 2016
6
Reviews
0
Industries
Reviews
6 reviews19 months ago
Compliment for Exceptional Service by Nedbank ~Simone Alexander
Dear Hello Peter Team, I would like to take a moment to express my heartfelt appreciation for the outstanding service I received from Simone Alexander at Nedbank. As a private banking client, I have been fortunate to experience her professionalism, courtesy, and efficiency firsthand. Simone has consistently gone above and beyond to ensure my banking needs are met. Her attention to detail and willingness to assist have made my experience with Nedbank truly exceptional. It is rare to encounter such dedication and commitment to customer service, and I believe it is important for her efforts to be recognized. Thank you for providing a platform where consumers can share their experiences. I hope this feedback helps highlight the excellent work Simone is doing. Best regards, Grant Reece
0 replies
19 months ago
Urgent Complaint Regarding CCD Couriers Service
Dear Hello Peter Team, I am writing to formally lodge a complaint regarding the abysmal service I have experienced with CCD Couriers, who are contracted to deliver replaced bank cards on behalf of my bank. Since Tuesday, they have failed to arrive for four consecutive appointments, each scheduled within a two-hour window. This level of service is unacceptable and raises serious questions about their operational standards. The appointments for Tuesday and Wednesday were set for 8 AM, which I assumed would be the first delivery run. However, they have not shown up, nor have I received any proactive communication from them since the last missed appointment. As of today, we are on day three without resolution. Each time I was contacted by their call centre, the agents offer apologies—yet these empty words do nothing to alleviate the frustration caused by their repeated failures to fulfill their commitments. Most recently, after yesterday's no-show, a call center agent assured me that I would receive my package by the afternoon, particularly as I had an urgent flight and needed my card. Instead, I received another SMS at 14:32 stating: "CCD is experiencing delays; we apologize for the inconvenience. An agent will contact you soonest." To date, I have yet to receive any follow-up or arrangement for the next appointment. It is incredibly frustrating to be left waiting for hours at a time with no guarantee that they will show up. This situation reflects poorly not only on CCD Couriers but also on the bank that has chosen to partner with them. I did not select this service provider; it was assigned by my bank, but based on this experience, I would not recommend CCD Couriers to anyone. I hope this complaint prompts immediate action to address these issues and improve their service delivery. Sincerely, Grant Reece
53 replies
19 months ago
Compliment for Exceptional Service by Simone Alexander
Dear Hello Peter Team, I would like to take a moment to express my heartfelt appreciation for the outstanding service I received from Simone Alexander at Nedbank. As a private banking client, I have been fortunate to experience her professionalism, courtesy, and efficiency firsthand. Simone has consistently gone above and beyond to ensure my banking needs are met. Her attention to detail and willingness to assist have made my experience with Nedbank truly exceptional. It is rare to encounter such dedication and commitment to customer service, and I believe it is important for her efforts to be recognized. Thank you for providing a platform where consumers can share their experiences. I hope this feedback helps highlight the excellent work Simone is doing. Best regards, Grant Reece
0 replies
43 months ago
RCS Card (PNB Paribas) service appalling!
In April 2022, there was fraudulent activity on my RCS account (>R30,000+), which after 2 months, no mail or any calls to explain what happened. In the interim, the call centre lady (preoccupied with a baby in the background) assisted with 'cancelling' the debit order as the payment on the account was escalated by R30,000. The lady cancelled my Marko card debit order, and not the RCS account, resulting in an inflated debit order going through the RCS account, and a missed payment on the Marko card. This is affecting my credit score!! I have communicated this to the manager details given, to absolute ZERO response. Disgusting. Needless to say, both the RCS card and the Marko cards were blocked, and after 10 months and no correspondence, apology or any update, I am trying to get new cards. The call centre in Cape Town will only do one card at a time, I.e. call back and start again for the 2nd card. Its taken an hour for the first, the operator at the call centres name is Jerome. What a joke, and you can only go to a store for assistance. Poor guys deal with this incompetence everyday. The service fees are high for these accounts... NO VALUE HERE!! I would not recommend it!! Really not happyat all!
133 replies
99 months ago
TELKOM IS NOT THE PROVIDER YOU SHOULD LOOK TO
If you going to enter into a contract with Telkom - be careful. I did and I am so disappointed that I have to deal with them on a monthly basis to remedy their mess! I took out an 24 month LTE contract in 2015 ********** This was dus to end October 2017, or so I thought. Firstly let me highlight the fact that the LTE service failed @ March 2017, and I received 3G signal only. I reported this in store and online, but the called logged was cleared after a week, with nobody even so much as contacting me. I decided to opt for fibre, and applied for a contract March 2017. For my sins of repeating business with the SP, the service never got any better. The Openserve team arrived a few weeks later to instal. They could not find the conduit to my home, and left. After constantly talking with the contract manager who was handling the fibre installations project (Jacques from Siza IT), it became evident that there would be no solution soon for the installation team to get on site. I subsequently paid a 3rd party to instal (6 months after signing a contract with Telkom), who actually found the conduit line - this was supposed to be a free installation from Telkom!!! Anyway, back to the problem: I notified Telkom, online (because when you go instore to talk to anyone - this happened at 3 different stores), they say it is sales only - you must go online or call 10210. So I did - I logged a cancellation notice of my LTE contract on September 30, for end October 2017, as required - they even sent me a mail to indicate receipt of the cancellation request. Come end of October, I get my bill, no issues there. However, end November I get a bill. (Note that I had not used the services for a few months as I had the fibre installed already, and assumed the contract terminated as requested). I contacted the call centre and spoke to a Cautlyn Bethani, who sent me a cancellation form to complete, even though I had notified Telkom online - why would you have to log in and give notice otherwise right? I sent the Telkom confirmation back with the cancellation as proof. I followed up due to no feedback and called the centre & and spoke to Chrystal Adriaan, and sent her all the previously mentioned correspondence. After being persuaded that Billing will sort it out, I moved on. January, a double debit order - no resolve. I am now being billed for LTE that had not worked since April 2017 and Fibre.... I call again and speak to Thobeka Zungu, sending her the same correspondence, also including the fact that I have query on my fibre contract of being billed for "Anytime Extra" of R149 which I did not ask for. Again I wait in anticipation... So end of Jan (30th - 2018) I spoke with Lebokanya on the 10210 number - same content.. On February 14, I get a call, I was at the airport, so did not record her name sadly, but she convinced me the issues are being sorted (That of the cancellation of LTE contract and the "Anytime Extra" issue). A debit order of R2500 went through the following day - MID FEBRUARY (The 15th)!!!!!!!! Today (2 March 2018) I spoke with Sponiso, who was great. I now know that, according to him, you can get a copy of your contract at any Telkom Direct Store (Thank you Carnival City - liars), and that the " Anytime extra" is included in the contract (Which I still don't have a copy of), but it is not removable - its a use it or lose it feature. Also, that what is included is a 2 gig sim card for any device - inclusive!!! - I signed up a year ago, had it activated at my expense 5 months ago, and that all the previous people did not bother to highlight any of this or resolve the LTE issue. So in 6 months, I am being billed for LTE that has not worked as LTE for a year, was cancelled 6 months ago, have no copy of my contract, have paid for installation that Telkom should have, and nowhere nearer to satisfaction - oh, and I am owed a sim card for 2 gig data usage, of which I lost 5 months availability. I do however, have clarity on the "Anytime Extra" - whoopee do! Seriously, why have a store for sales, that does not assist in cancellations or in my experience - technical issues. If they do, tell the stores they do, because they turned me away and said online or call the centre. (Carnival Mall, Woodlands & Irene Mall). If you keen on hassle free services and a customer service level you can count on, TELKOM IS NOT THE PROVIDER YOU SHOULD LOOK TO - I guess you knew that already, based on their track record. Fool me once, silly you. Fool me twice, well, I wont be shouting Telkom from the hilltops!!
105 replies
123 months ago
Continued poor service
I have been on a Mac Donald's Irene Mall sabbatical for around a year, due to the infuriating poor service delivery delivered by this franchise. <br> I returned,against better judgement, to not even getting passed a little breakfast order, as the staffer working the counter found it more important to break descriptions of meals with a fat discussion with a co-worker. After enquiring if she was done, we continued, only to be interrupted again for the same reason.<br> I simply wanted to order an oats - which is actually really nice, but couldn't due to rude, unmannered staff. I wish management could learn that these people are the front line of their business, and that they due untold damage to the brand!!!<br> As such, I called the store and spoke to the manager, Colin, who was even less interested... That's now 2 and 0.<br> It is true. You get what you pay for, and I am not paying for that rubbish!<br> Sadly, the service level is consistent with other branches where I meet a study group.<br> We now meet at a Spur of all places, to study. At least the service is up there, and they are happy to help.<br> In today's competitive world, service will see you through!!! Mac Donald's has a long road ahead.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
3 (50%)