KW
Ke W
Active since Mar 2016
52
Reviews
0
Industries
Reviews
52 reviews19 months ago
dosage instructions hidden in leaflet resulting in overdose.
Had a desperate situation which unfortunately had to take a high dose because the dosage instruction was hidden somewhere on the leaflet. Why for dosage on the box I was desperately trying to find it just says "see leaflet" why isn't such important information easy to find on the small box instead of being hidden in the leaflet. So was impossible to find this information due to during a paralyzingly painful cramp. So now I don't know if I've overdosed or not. Please for goddess sake. Include important information like dosage information on the box. This nonsense of hiding dosages on leaflets needs to end. Please tell me how during a paralyzingly painful cramp was I supposed to find the dosage hidden in point 3 of the leaflet on the English side?
0 replies
22 months ago
Pizza pies unavailable (but available at every other competitor)
No pizza pie available. Their biggest competitors all offer pizza pies so I don't understand why debonairs dosent. Debonairs ingredients would make such eunique pizza pies especially the meaty ingredients they have in their meaty pizzas.
0 replies
22 months ago
what is the LEGAL reason your company is unwilling to give me proper invoices?
I've had no success with customer service as they just told me they cannot give me proper invoices as their system doesn't allow it (nothing that an IT person couldn't fix in 10 minutes)...ok so why can't you just change your system to give proper invoices as required by the Consumer Protection Act and SARS In South Africa, the Consumer Protection Act and the South African Revenue Service SARS regulations govern invoicing requirements. According to the CPA, (act 68 of 2008) an invoice must contain: 1. The supplier's name and address 2. The consumer's name and address 3. A description of the goods or services 4. The quantity and price 5. The total amount payable 6. The VAT amount (if applicable) 7. The invoice date and number Additionally, SARS requires that an invoice must have the customer's full name or trading name, as defined in the VAT Act. (VAT act 89 of 1991) I don't get it. Why is your company so unwilling to do this? I pay additional fees purchasing from you rather than Eskom directly. I'm disappointed that your company makes no effort to give the customer as much value as it can. This is very disappointing especially as it may violate the CPA. Is there a LEGAL reason your company cannot include my full name in the invoices?
106 replies
25 months ago
please can the people dealing with case 77566138 contact me back. not just some random Telkom call agent telling me how to troubleshoot for 25 minutes
I cannot get the people dealing with my case to phone me back after this message: "Good day, please note that Telkom Mobile tried contacting you for the case no. 77566138 however you are not reachable and this was our 1st attempt. Telkom Mobile 081 180" If they can't reach me on phone why don't they try emailing me (pvtac.k@gmail.com) or any other way of contacting me? I did manage to get something from someone that they are waiting for feedback from the technician so I have no idea why the person who's dealing with this case tried to phone me I'm guessing to ask me if I'm still having the problem without the technician saying that the issue should be fixed first as if I had said "yes this morning it was fine" they would have closed the ticket when I'm still having issues. So I phoned Telkom 180 twice to request the people dealing with this case to phone me back as I still have the same problems. Unfortunately they just put me on hold to do something with their system and then I get asked to rate the service I've received (why can't they just say "yes, we will get the people dealing with the case to phone you back") Then request a callback from the telkom store and spend a total waste of time because the person who phoned me just wants to troubleshoot. Why can't telkom customer care believe a customer when they say multiple times that they have already troubleshoot the issue especially as I gave them examples of how I troubleshoot the issue to confirm the issue isn't my side but they refuse to believe me. So after 26 minutes wasted time I'm told how to block Telkom roaming even after telling the person on the phone that I've already done this. Is it so difficult that telkom customer service can't believe that a telkom customer is intelligent enough to know that their own roaming is blocked? Please can someone just ask the people dealing with my case to phone me back as I still have the same issue... Not to contact me and spend almost half an hour telling me how to troubleshoot but actually just get the people dealing with my case to phone me back. I've been having this issue for so many weeks until finally something broke so telkom could believe me that the issue was with their background infrastructure (I knew this as even if I had speeds of 60mbps I still couldn't login to certain things unless using a VPN or switching to MTN (I have dual sim phone)
0 replies
26 months ago
No email support, no feedback on complaints. bank has become unusable.
Sent an email to ClientCareCentre@capitecbank.co.za on 8/10/2023 and still no answer to my email even though it's been almost 5 months waiting for a response. No follow up with me on solving my significant issue (pay shap) with the Capitec banking app which is costing me a lot more in bank fees which Capitec will never compensate me for... Been having the issue for possibly longer than a month and Capitec just don't fix it or even get back to me with feedback. Reference number: 116275194 Terrible communication between branches and technical support where I as a customer can't speak to technical support directly and have them use team viewer to see the app braking bug with pay shap. I'm at a point where Capitec had become unusable as a bank.
224 replies
27 months ago
Why is the Samsung Galaxy F series not available in South Africa but the very bad value Galaxy A series is.
For reasons I don't understand. Samsung doesn't bring their most competitive galaxy F series devices (Samsungs very good answer to cheaper better value Chinese phones) into the country. Unfortunately these devices are only on Samsung Indias website. Compared to the Galaxy A series that's around double the price of the Galaxy F series for similar specifications. (converted to ZAR from Samsungs website below) for example a Samsung Galaxy F14 5G is around R2300 after converting from Indian Rupees... the current cheapest Samsung Galaxy with 5G is probably the Galaxy A22 5G for around R4500 (double the price) https://www.samsung.com/in/smartphones/galaxy-f/ Please Samsung. Bring the galaxy F series into South Africa so I'm not stuck to choosing only Chinese phones if I want something with at least 4GB RAM (actual RAM not extended) or 5G (if I am able to spend a little more) that dosent cost a fortune. So I'm not stuck with Chinese phones if I want something with decent performance for my lower budget. The galaxy F series should entirely replace the galaxy A series devices as they are vastly superior in specifications for the price.
116 replies
30 months ago
I-2630323 | PLEASE REFINE YOUR PAYSHAP FUNCTIONALITY.
Struggling to get a response to my email so trying to reach Tyme Bank here. Don't know why they don't answer emails Greetings Please refine your PayShap functionality. PayShap through the Capitec app verifies the details I put in are correct. I simply put in phone number and select bank and it gives me the name of who this PayShap address belongs to. Tyme Bank refuses to accept most names I put in (no idea what the correct format is) when it should preferably be giving me the name belonging to the phone number with that bank so I can see and verify the details I've entered are correct. I've had endless difficulty trying to get the name right (especially how it's written and in what format) for Tyme Bank to accept it. When Tyme Bank should give me the name to verify the details I've entered are correct just like PayShap on Capitec app does. PayShap on Tyme Bank is sometimes unusable because of the correct name spelling and formating issues. On another issue. Why are your deposits so unbelievably expensive if I deposit R200 at PNP it's the same price as depositing the cash in branch at Capitec. Capitec ATM is a fraction of the deposit cost. Why are Tyme Bank deposits so expensive? 7 per R1000... I hardly ever handle cash. But please look at a different deposit pricing structure for significantly smaller deposits (Capitec ATM charges R1.40 per R100) how much does it cost me to deposit into my Tyme Bank account with another banks ATM?
0 replies
31 months ago
Please answer my email. Why can't I report power outages to eskom due to invalid meter?
Please can someone answer my email about why I have an invalid prepaid meter number that eskom rejects so I can't report power outages to eskom?
131 replies
33 months ago
Unhelpful error messages and nonsensical goal save limits
No notification of account limit changes. Get useless error codes and told to phone customer service instead of just a simple error message explaining the reason for the error "goal save balance of R10 000 exceeded" No, I had to spend 10 minutes on the phone just to be told what a simple error message should have told me in the first place. And why is each goal save limited to R10 000 ? What legitimate reason does Tyme Bank have for doing this besides making it difficult for customers to manage their own accounts as they prefer. If I have tens of thousands why can't I just put it into 1 goal save instead of having to cash out 2 or 3 goal saves just to pay monthly expenses. Why can't I transfer out of my business account to my personal? Again no description in the app for why the error happened. I really don't want to spend another 10 minutes on the phone for this nonsense. Please have a decent app like all the other banks who actually bother to add specific error messages in their apps instead of the lazy approach of giving a random number and telling the customer to phone customer service. Unfortunately I'm still having issues with the app. Can someone please phone me on 0680884161... I don't want to waste my time again waiting in a que and using my airtime again because someone couldn't be bothered to write actual error messages when developing your app. I'm still waiting to hear back regarding previous query: pi204833
0 replies
35 months ago
Customer service replaced with recorded message and useless self service. Can't speak to anyone
Can't reach customer service on 081 180 as it's been replaced with a useless recorded message about using self service on Whatsapp which just cuts the call when finished without letting me speak to anyone. I need to speak to a person about my bad network where internet connection stops working or is so unusably slow.
159 replies
Review Distribution
5 Star
3 (5.769230769230769%)
4 Star
0 (0%)
3 Star
10 (19.23076923076923%)
2 Star
8 (15.384615384615385%)
1 Star
31 (59.61538461538461%)