CO
Chris O
Active since Mar 2016
30
Reviews
0
Industries
Reviews
30 reviews10 months ago
Awesome!
These guys know the meaning of customer service, even when the customer is demanding. Well done, GeeWiz, specifically Fabian. You guys rock!
0 replies
12 months ago
Fantastic customer service
Shout out to Lucky at Makro Strubens Valley for providing an impeccable customer journey when arranging a warranty product replacement for me. I could not have asked for more - well done, Sir!
58 replies
12 months ago
Shameful customer support experience.
I had the unfortunate opportunity to contact Hisense customer care after a fridge under warranty developed cracks in the internal lining. Communication has been horribly frustrating with no commitment to customer service, taking on average a week to respond to a question about “what next” when that kind of information should have been volunteered right from the start. It took two months to eventually confirm that I had to contact the store where I bought the unit for a replacement, AFTER Hisense authorised said replacement. Needless to say - this is the last Hisense product for me. Horrible experience!
58 replies
12 months ago
Pleasantly surprised by the quick responses and professional service when selling my vehicle to them
Pleasantly surprised by the quick responses and professional service when selling my vehicle to them. This is rare in my experience in the motoring industry. Well done, Zander and team! And thank you!
58 replies
19 months ago
Handed over to debt collector for a ZERO balance.
Dear Vodacom. I recently cancelled a sim only contract with you and paid the prescribed cancellation fee. You proceeded to debit my account with the correct final subscription amount, and I was under the impression all was good, as my final statement showed a zero balance and I have not received any further communication from you. You also cancelled the debit order you held. I am now being contacted by HP Attorneys, saying that you have handed me over for arrears. What is going on? Please fix this.
159 replies
22 months ago
Fantastic
Fantastic! Extremely competitive pricing, fast and consistent communication, and exceptional service. If we ever need to move home again, we know who we will use. Thank you, Sydney!
0 replies
22 months ago
At risk because I cannot use your paid for service.
Unable to use the service I am paying for, for 10 days. Escalating and following up does not help. How hard can it be to sort out my One Number problem?
106 replies
29 months ago
Fantastic experience
Fantastic service, clear and consistent communication, very reasonable pricing. I really appreciated the personal note I received with my books, and the individual wrapping inside the larger shipping box. All in a fantastic experience - thank you, Wordsworth Franschhoek!
0 replies
31 months ago
Extended Fibre Downtime
Hello CellC Not so happy to have to revert to a public platform to be heard, but you suck! Day 9 of ZERO fibre service, and less support from you. Refer ticket numbers CF071431 and ISP-1339966. Your agent has made it clear that it is “your policy not to credit downtime”. Well, I’m pretty sure the CPA disagrees! With today being a Friday, I am somehow convinced that this will be another excuse for you. Never mind the R100 a day I am forced to pay for mobile data while you are not doing anything to honour your side of our contract! Answer me this, please: When will my fibre service be restored? Who will cover my additional expenses because of your failure? When will you credit me for the service fees you are deducting by debit order, but not delivering? Unkind regards, Your ****ed off customer.
524 replies
32 months ago
Vodacom, it is fail after fail
Every time I trust you and renew a contract, you let me down. See incident number 2-36156707090477. Why has it become MY problem to resolve this? I am ready to leave you, but I know that you will punish me financially. I am tired of struggling to get he service I am paying you for, and not receiving.
395 replies
Review Distribution
5 Star
9 (30%)
4 Star
0 (0%)
3 Star
1 (3.3333333333333335%)
2 Star
2 (6.666666666666667%)
1 Star
18 (60%)