SH
Sonette H
Active since Apr 2016
13
Reviews
0
Industries
Reviews
13 reviews10 months ago
Outstanding Service from Garvin Gardener at CTM Somerset West!
I recently visited CTM Somerset West and was thoroughly impressed by the exceptional customer service I received from Garvin Gardener. From the moment I approached him, Garvin was incredibly helpful and genuinely went above and beyond to assist me. What truly stood out was his willingness to go the extra mile. Garvin's friendly demeanor, professionalism, and commitment to excellent service made my shopping experience at CTM Somerset West a real pleasure. He is a true asset to the CTM team, and I highly recommend seeking him out if you're looking for top-notch assistance. Thank you, Garvin, for making my visit so positive and productive!
56 replies
10 months ago
Failure to accurately diagnose the oil leak and their complete oversight of a significant safety component
I brought my vehicle to Dals Mercedes for an oil leak, and after their assessment, I was given an estimate of R25,997.92 to repair the oil link at the sump. Given the high cost, I sought second opinions. To my alarm, two other reputable repair centers both concluded that the oil leak was definitively from the oil filter housing, not the sump. More concerning, both independent centers immediately identified that both my vehicle's drop links were broken and required replacement. This critical safety issue was completely overlooked by Dals Mercedes during their inspection. The accurate repair, including the oil filter housing and the neglected drop links, was quoted at R7,325-50. Dals Mercedes' failure to accurately diagnose the oil leak and their complete oversight of a significant safety component is unacceptable and raises serious questions about their service standards.
0 replies
68 months ago
Excellent customer service provided by Woolworths manager, Mr. Freddy Skosana SPRINGS MALL
I would like to compliment Woolworths for the excellent customer service provided by the Manager, Freddy Skosana, at the Springs Mall. I shop there a lot and Mr Skosana really went out of his way to assist me 3 in the last 3 months. The first time, he assisted me finding the right size jeans, when I could not find them. The next time was earlier this week when I had issues with returning a sale item when I lost my slip and again today when I was looking for a specific pants. He is extremely helpful and you really always get the impression that he will go more than the extra mile to assist his customers. It is really a pleasure to shop at Woolworths Springs where you get such excellent customer service from the staff. Thank you Mr. Freddy Skosana!!!!
0 replies
69 months ago
EXCELLENT CUSTOMER SERVICE - Fanele Mncube / Flexi Club
We have been members of Flexi Club and once again I realized why we are extremely satisfied customers for almost 30 years now!! We made a booking at Bakubung for 10-14 August, however, we could not cross the border. I contacted Fanele Mncube yesterday morning informing her of the problem we had. She immediately took it up with her manager en refunded us within 2 hours. I would like to take the opportunity to thank Fanele for her excellent customer service and compliment Flexi Club for their excellent staff.
53 replies
71 months ago
MOST UNPROFESSIONAL MANAGER EMPLOYED BY WOOLWORTHS
I bought my husband a XL jacket for Father's day on 20 June. The jacket was to big, so I went back to Woolworths Springs Mall on the 22nd of June to exchange it for exactly the same jacket, but just a L. The cashier told me that the jackets were no longer on special, so I needed to pay in the difference. I refused, seeing that it was exactly the same item, just a smaller size. She called the manager Mr. Bafano Hlatswayo who also insisted that I pay the difference in. I said that I will lodge a complaint as I only wanted to exchange the jacket for exactly the same product, just a smaller size. Mr. Bafano Hlatswayo had a very provocative attitude towards me and told me, please go and lodge a complaint, I said to him, no problem, I will do that. He left but returned a few minutes later with his details on a paper and said - you will need this info for the complaint, and said again, so please lodge a complaint. I then told him, don't worry, I will do that. This is the most unprofessional Manager that I have ever seen at any store and I could not belief that Woolworths would employ such a terrible Manager. After I left I went to Carnival Mall and managed to exchange it without any issues.
0 replies
88 months ago
UNABLE TO GET R3.340-00 REFUND FROMTAKE-A-LOT AFTER WE RECEIVED A FAULTY HOVER BOARD
My sister ordered a Hover board for my son early December which was faulty and returned it. Order Number ********** 2. Take a lot ordered a new one in December, but it has not as yet been delivered and I have also not received a refund for it. They did not have stock, so she requested that they cancel the order and refund us the R3.340-00. According to their records now, it shows that the item was cancelled, but we are not receiving a refund from them in spite of various e-mails sent to them. On 29/01/2019 she received an e-mail stating that they will respond within 2-12 working hours, but we are still waiting.
0 replies
99 months ago
Damages caused to my vehicle due to falling windscreen from PG bakkie
On 21 February 2018 at about 15:45 I was traveling on the N17 Freeway just outside Johannesburg direction Springs. A bakkie from PG glass overtook me in the right hand lane. He was about 10 meters ahead of me when glass fell from the side stand on the bakkie, shattered on the tar and damaged my vehicle. I reported the incident telephonically on 22 February 2018 by calling the number ((011) ********** ) that displayed on the side of the PG glass bakkie. I was informed to call (011) ********** . I called this number at 10:55 and spoke to Gylard. He said he would investigate and get back to me. On 23 February 2018 I called the number again and asked to speak to Gylard. The telephone operator gave e his cell phone number ( ********** ). There was no answer at this number so I left a message. On 1 March 2018 (14:21) I called Gylard at ********** . He asked me to email the details to ********** which I did. There was no response. On 6 March 2018 (07:08) I sent a follow up email to ********** No response. It is two weeks from the incident and I expected a response from PG glass.
105 replies
107 months ago
No Service
<p>On 5 June I booked a flight for my son, ref ZA ********** 0. I made a an EFT transfer of R1486 on the same day and received flight confermation. On 13 June I received an email from Travelsart informing him that it is almost time to travel and reminding him to verify his departure time. On arrival at Cape Town International Airport, Kulula informed him that his flight was voided. I phoned the emergency umbero at 11:11 and spoke to Brendon who informed me that on his side the flight was not cancelled, but that I must hold on while he finds out what is going on. I was holfing on for 12 minutes and 31 seconds, but he never came back to me. I phoned in again and informed him that my son's flight was 11:55 and that he should sort out the issue in time for my son to be on the flight as Kulula informed my son that there was still place on the plane. I AM STILL WAITING FOR BRANDON TO PHONE ME BACK. I phoned again at 11:42 as asked Denusha to put me through to Brandon who was busy resolving my issue, but she informed me that he was busy with another client. I then asked her to find out if the issue has been resolved, but she informed me that I must please hold on for her to find out what is going on as she now informed me that the ticket has been voided. I held on for another 10 minutes 51 seconds, just for her to inform me that she also do not know why the ticked was cancelled and that she will not be able to book him on another flight, but that he has to buy a ticket at the airport as the money should have been refunded to me, which she could also not confirm. The next flights was R2500 (one way) and my son was stranded on the airport as he is studying in Worcester and arranged for someone to drop him off. I have checked my account and the money has never been refunded into my account. I think that Travelstart is the WORST service provider ever, with the most INCOMPETENT people INCAPABLE of resolving an issue WHICH THEY WERE RESPONSIBLE FOR. </p> <p> </p> <p>I logged a complaint on Hellopeter on 16 June and received a response the same dat from Tamaral informing me that they will investigate and I am still waiting for feedback from her 6 days later.</p>
56 replies
108 months ago
No service
<p>On 5 June I booked a flight for my son, ref ZA ********** 0. I made a an EFT transfer of R1486 on the same day and received flight confermation. On 13 June I received an email from Travelsart informing him that it is almost time to travel and reminding him to verify his departure time. On arrival at Cape Town International Airport, Kulula informed him that his flight was voided. I phoned the emergency umbero at 11:11 and spoke to Brendon who informed me that on his side the flight was not cancelled, but that I must hold on while he finds out what is going on. I was holfing on for 12 minutes and 31 seconds, but he never came back to me. I phoned in again and informed him that my son's flight was 11:55 and that he should sort out the issue in time for my son to be on the flight as Kulula informed my son that there was still place on the plane. I AM STILL WAITING FOR BRANDON TO PHONE ME BACK. I phoned again at 11:42 as asked Denusha to put me through to Brandon who was busy resolving my issue, but she informed me that he was busy with another client. I then asked her to find out if the issue has been resolved, but she informed me that I must please hold on for her to find out what is going on as she now informed me that the ticket has been voided. I held on for another 10 minutes 51 seconds, just for her to inform me that she also do not know why the ticked was cancelled and that she will not be able to book him on another flight, but that he has to buy a ticket at the airport as the money should have been refunded to me, which she could also not confirm. The next flights was R2500 (one way) and my son was stranded on the airport as he is studying in Worcester and arranged for someone to drop him off. I have checked my account and the money has never been refunded into my account. I think that Travelstart is the WORST service provider ever, with the most INCOMPETENT people INCAPABLE of resolving an issue WHICH THEY WERE RESPONSIBLE FOR.</p>
56 replies
116 months ago
Poor customer service
<p>I have a property in Springs which I have rented out through Homenet Estates in Springs for a period of approximately one year. The client made it extremely difficult for potential buyers to view the property and in spite of requests and messages that I left for the manager, Izaan Dippenaar, he never sorted out any of my issues and eventually I had no alternative but to end the lease agreement the end of June 2016.</p> <p> </p> <p>I met with Frances, the agent who did the inspection on behalf of Homenet, on the day the tenants moved out, who made notes and there was also someone who took photos of the damages to cupboard doors, missing door and especially writings on the walls (which were painted just before the tenants moved in) and at this stage she agreed with me that the cost will be deducted from the deposit. At this stage the tenant came to me and apologised for the state that the walls were in and said that they would cover the cost for re-painting.</p> <p> </p> <p>I have been numerous sending e-mails to Karen, also from the same offices regarding the expenses I incurred fixing the damages. She informed me that a decision was made that the deposit will not be paid back to the tenant. She requested me to send me copies of the invoices which exceeded the deposit amount, as well as the last municipal bill which was also still outstanding by the client. However, until today, 12 weeks later, I still haven’t received any amount from them.</p> <p> </p> <p>Please note that due to the fact that the agent took all the photos of the damages, I never deemed it necessary. I relied and trusted that they would act honest and fair towards both me and the tenants.</p>
0 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)