Active since May 2016
14
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14 reviews13 months ago
Country Road - Rude sales ladies & bad quality handbags
When purchasing an item from Country Road, I expect it to be better quality than the WW brand, Shein or Temu. Unfortunately this is NOT the case. My Shein handbag of R150 proves to be of a better quality than the one purchased from Country Road (Woolworths, Somerset Mall). The sales staff should be reminded that they only work for Country Road...they're not shareholders or owners, so drop the attitude ladies! They seemed friendly enough...until I took the handbag in question out of my bag to show them the quality issues I'm experiencing (item purchased in winter of 2024, so yes, I know it's more than 6 months). The attitudes then immediately changed to that of being extremely irritated with me. I think the sales staff does more damage to the brand than the bad quality of their handbags. The price is definitely not an indication of quality at Country road. Lesson learnt, I will never buy from them again.
0 replies
16 months ago
MAKRO ONLINE - NEVER ORDER FROM THEM!!!!!!!!!!!
MAK8023256 In early November I ordered few items from Makro online (which I've also previously done for our company and delivery was seamless with no problems). I ordered a a set of pots (which they keep referring to as a dinner service...because the description on the website is wrong). The wrong colour was then delivered, I contacted them to ask if the wrong colour was mistakenly delivered, Royal Blue...instead of the Turquoise blue I ordered from the website. After numerous calls, speaking to *********** people I logged a return...then the lady phone immediately, but still could not tell me if the colour was misrepresented on the website or if I could in actual fact just exchange the pots for the colour I wanted, as I was happy with the quality of the pots. Then they delivered little glass bowls, I ordered glass bowls with red lids (as per picture on the catalogue), but received them with blue lids. This I thought I would rather accept instead of speaking to anyone from that call centre. Then the 'Deluxe ironing board' of almost R500 was delivered. NO box, only bubble wrapped. We used scissors to cut the bubble wrap and take it out...immediately noticed that the ironing board cover was damaged. I immediately logged a return with pictures and asked them to collect. Then we had to struggle to the damn thing back into the "original packaging"...which was only bubble wrap. Almost 2 weeks after that the supplier of this product (MAKRO should be ashamed of dealing with LaibahTrading CC) disputed my claim that I received a damaged item & refused to refund me. After almost a month I HAD to buy another ironing board and repeatedly phoned and e-mailed Makro Online to ask them to NOT send me another ironing board...because the supplier then had a change of heart and decided that they would replace the cover for me. By then I told Makro repeatedly, that I do not WANT or NEED that item anymore...the last time I spoke to them was before I went on leave, 12 December...the call centre agent called a supervisor which once again made a lot of promises of following up personally. Still nothing. Up until now nobody seems to read through the e-mail threads, they cannot be bothered...the staff is either ***********, badly trained, or just plain lazy. What do I need to do to get a response and refund from Makro. I phoned this morning again! Spoke to the call center agent & then asked to speak to her supervisor / team leader...after 30 minutes an automated voice asked me to rate their service...a 1 because you cannot select 0...and then I was promptly cut off.
56 replies
30 months ago
Extremely bad service
I was anxiously awaiting my vehicle's original Natis Registration certificate, so when DSV couriers did not arrive on the day, as per their sms communication, I contacted them. Note that THEY did not phone me, I contacted them! Apparently they could not find the address (which turns out to be correct on the letter inside the envelope, so why would the wrong one be provided for the label??) The only thing that was omitted was the company name. The shopping centre name (in which our office is), the street name, the Floor and Unit number was correctly provided by the financing company. When the package eventually arrived, there was no name or any type of contact detail on the envelope, only a green sticker that said "Query consignment". So how was anybody supposed to know it belonged to me. Our receptionist also was not asked to sign for this document, nor was a pin provided?? How this works I don't know, I mean it was quite an important document. Very disappointed! I will never make use of DSV. I will also inform the sender accordingly.
0 replies
35 months ago
Pick n Pay - Somerset Mall - BAD EXPERIENCE
PnP Somerset Mall is busy with a store revamp, so not not a pleasant experience to go there at the moment. I've just come from there...it's month end...they only had 2 cashiers on duty. People were queuing down the aisles. I asked the lady to ring her bell for a supervisor...that she could not do because the bell does not work. When stopping a supervisor to ask her to call her manager, because only having to till points open are ridiculous...I was told that she does not know where he is!! Nobody working at the cigarette counter...waited there for quite a while and then left. Never liked the store much, but after today...bye, bye PnP Somerset Mall, hello Checkers. Checkers is close by, well stocked with more than two till point open & a manager on hand to at least listen to any complaints.
53 replies
41 months ago
SKOON you impress me!
I have been a loyal supporter of SKOON skincare products since their inception, and they never fail to impress me! You order one day and they deliver the next. When asking for a sample, (because Woolworths who is now also a stockist, but forever out of stock on the item I want, never seem to have samples), Meredith was super helpful in sending me a few samples of new products to test before I buy. Thank you Meredith, for your very prompt & efficient service. Their products are a bit pricey, but I will rather look at saving somewhere else in my budget. My very sensitive skin reacts so well to the product, I never have this sticky feeling to my skin and my skin is looker better than ever.
0 replies
41 months ago
Woolworths_ Sanctuary shopping centre_Zoofa
I have to mention Zoofa from the Deli section at Woolworths, Sanctuary Shopping centre in Somerset West by name for exceptional and friendly service...nothing is too much for her. When asking about a specific type of baguette sandwich they used to sell on the deli side (and which was made fresh every day), I was told it was taken off the shelf and replaced by something else (that item did not really impress me). Zoofa took my cell number and said that she would discuss it with her manager...true and behold, she actually phoned me back the next day to say that if I want that specific sandwich I can just let her know and she can make it for me. Thank you Zoofa, you're definitely, an asset to Woolworths.
0 replies
41 months ago
Always a technical reason why Tracker system does not update as it's supposed to
People install Tracker for a VERY specific reason, yet today, for the umpteenth time our Tracker system is not updating. We have Track & Recovery for the business vehicles, yet the vehicle that left the site this morning early shows that it has been stationary since last night. Now, this is UNACCEPTABLE to me! When phoning them to enquire what was going on, I was informed they have a technical issue and they're working on it, but have no idea when it will be resolved. I then told the lady that I presume we'll receive a discount this month...obviously, this was met with deadly silence on her time. Not impressed TRACKER!!
528 replies
72 months ago
Precision Medical Solutions - BAD SERVICE
On Precision Med's website it says...and I quote "Medical Practice Administration Specialist"! Well.... then I wonder why they keep sending me e-mails & SMS's about a supposedly overdue medial account. Dr Lauren Dawn Dougall was my anaesthetist for a procedure I had done in September 2019 ...after harassing her for months for my account, I at last received my account from Precision Med, who handles her administration. My account was paid on 17 December 2019 and proof of payment was sent to Dr Dougall as well as to the individual who sent me the account. To be exact it was e-mailed to clientcare23@precisionmed.co.za on 17 December 2019 at 15:17. On 24 April 2020 at 11.47 ...after receiving 2 SMS messages saying that my account is overdue I once again sent proof of payment...with a not so nice e-mail to Dr Dougall & to the ladies that sent me the SMS messages...Larachelle Weisserner on clientcare46@precisionmed.co.za; as well as to Michelle Malan on clientcare31@precisionmed.co.za. Today, a month later, I receive another e-mail saying that my account is 120+ days overdue. How difficult can it be to allocate the payment to the correct account?? I advise any doctors considering the use of Precisionmed's…"administration specialist" to think again! I also beg of someone at Precisionmed to sort out my account & allocate my payment. My reference number is DOU173
0 replies
81 months ago
Great Service from Travelstart
I dreaded making the phone call, I thought I would be on the line for ever but Elroy Rooi provided me with prompt, efficient & very friendly service. Thank you. Regards Carin Geldenhuys
105 replies
85 months ago
STER-KINEKOR - your booking system is ****
1 star only because I had to select in order to type my review. Every 2nd month when I book our movie evening for a bunch of friends I experience the same problem. The online booking system DOES NOT work!! It takes more than 15 minutes to upload 1 Vitality card ...I have to do 7...after 45 minutes and only managing to upload 3 cards I gave up and phoned them. After selecting 'group bookings' the phone rang for 2 minutes before a voice recording informed me the person at extension *** was not available. (Is this not a call centre?) [13:29] I phoned a 2nd time, explained why I was phoning and then said I wanted to log an official complaint...after that I was promptly cut off. [13:33] Phoned a 3rd time and had the unfortunate experience to speak to Tebho. I explained why I'm phoning....why I'm extremely frustrated and said I would like to book my tickets telephonically BUT that I'm, as a matter of principle, not prepared to pay the fee per ticket that you have to pay when booking telephonically. [+- 13:38] The system not working is not my problem, I tried for almost an hour... now I have to pay because of STERKINEKOR'S incompetence, surely that can't be right? What happened to customer service? Why not assist with my booking...at least then you won't loose a regular movie goer?? The problem with the booking system and the validation is an old problem. Please STERKINEKOR wake up and sort out your problems...staff and sytem. Regards Carin Geldenhuys
56 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (78.57142857142857%)