BM
Brett A
Active since May 2016
11
Reviews
0
Industries
Reviews
11 reviews14 months ago
Horrible Experience
1st time claiming, absolutely disgusted. The most terrible experience from dealing with Sirago. Their claim process is dragged out and pretty much non-existent. I’ve been trying to get feedback from a claim I submitted in January but I just get no response. They paid me back a measly R164 when the claim and documents I submitted are 10 times that amount. They don’t respond to anything.
0 replies
20 months ago
For years and years I have been sceptical about Outsurance
For years and years I have been sceptical about Outsurance. I joined them a month ago because they gave me a rate that no-one could match. Unfortunately my geyser burst in my 1st month with them and I submitted a claim. My experience with them and the claim has been absolutely world class. The communication around the claim and the way it has been handled is next level. Thanks Outsurance I'm really really impressed and I appreciate the great service so far. Keep it up and keep your customers happy.
53 replies
65 months ago
Watch out for these thieves, they'll happily take your money even though they are in the wrong.
Watch out for these thieves, they'll happily take your money even though they are in the wrong. I got in touch with them to query the moving of my fibre on 18 November 2020 on their website via the online chat. They assured me someone would get in touch with me in 2 days time. Obviously nothing happened and they didn't get in touch. I then logged a call myself on 3 December which still wasn't attended to up until 10 December. I then phoned in to get some sort of response from them. they then said that i only logged a call and they will not cancel my contract at the end of December. they will only cancel it at the end of Jan. So now due to their incompetence i have to pay for fibre that I cannot use because i have moved out of the property. I tried to reason with them however they refused.
112 replies
86 months ago
Fix you processes and look after your clients.
your plumber installs a faulty geyser and I have to wait 5 days to get hot water because it now had to be a warranty claim to the manufacturer. I'll cancel my policy and go somewhere else, I'll go and get my own geyser and you can come and fetch your geyser off of my pavement. you need to look at your processes. Why must i be at the end of these technicalities. If a plumber installs a geyser and it doesn't work then they can take it out back to their premises and the manufacturer can come and sort it out there premises
56 replies
88 months ago
Good Company with great Service.
I've been a Fibre customer of Home-Connect for more than 2 years now. Their service is really good and when I have problems and log calls they are very quick to resolve. I must say I haven't had too many issues with them. Even though the underlying fibre provider (TT-Connect) is not the best at all. Would definitely recommend them.
61 replies
108 months ago
Processing Claims Takes forever
<p>I sent through a claim (220517Q90030) on 22-05-2017 and I have still not had any feedback to say if the claim was approved or declined. When I spoke to the call centre they said that the turnaround time should be roughly 4 days. How can you take nearly a month to process a claim without giving any updates or feedback? if it is approved then is still need to wait another 2 weeks for the payment to be made. This is really poor service. </p>
112 replies
112 months ago
Extremely incompetent no clue.
<p>I take out an upgrade with MTN last year Novemeber and MTN just decides to permanently suspend my Number that i have had for over 15 years and they have apparently issued me a new number which i don't know about and it is not active. I have been disconnected since 27 January. I've been into 2 branches and spoken to the call centre about 4 times and i have also sent numerous mails to the 809mail address at MTN. Every single person has given me a different story and sent me from pillar to post. The bottom line is that I have spent the last 4 days without anyone being able to contac me. The one call centre agent insults me and says it's probably suspended because I didn't pay. I've never not paid and i probably earn about 10 times his salary. I just can't believe how there are no competent people at MTN who can provide a service to their customers and how they don't really seem to care that you don't have any means of contacting anyone or anyone being able to get hold of you. Yes!!! I do rely on my phone for work and business and its the only way people can get hold of me. I actually feel sorry for Rob Schutter when he takes over. MTN is a mess.</p>
56 replies
115 months ago
Don't trust them. Cut corners
<p>In November 2014 I paid them almost R30 000 to fix the wiring in my roof and to get my house to a compliant state. Everything that was done was based on their recommendations based on the assessments that they did because they are the experts. They cahrged<br />me to replace the old wiring in my roof which was R4500. A month ago someone got into my roof and they said that there is old wiring in my house which was there and is dangerous. I then phoned electroc to see what had happened and they said they will send someone to investigate I've been begging them for a month to please sort it out. They then came up with a story that it didn't need to be replaced. So I asked for my R4500 back but they are just full of stories and refuse to give the money back. Be careful when dealing with these people. They will never admit that they did something wrong but they are quick to take my money.</p>
168 replies
119 months ago
Rude Call Centre
<p>Some rude idiot from the MTN marketing call centre phones me to offer me a new MTN contract and samsung phone. When I start telling her that I wouldn't be interested because MTN has decided to raise their voice and data pricing to make us pay for thier Nigeria fine and mess, the rude uselss waste of air just hangds up on me. So MTN, tell your marketing call centre to delete my number from their database and to stop calling me on my phone on my private number on my personal time for anything that is MTN is offering. Thanks for making my decision to leave MTN easier by treating your existing clients like dirt. </p>
53 replies
121 months ago
Refuse to cancel my account.
I'm trying to move to another service provider because of the Telkom's standard useless service. I phoned them and they said that i must fill out the forms and mail them to Telkom. I filled out the forms and sent them through as per Telkom's request and the process that they said that I must follow. They are supposed to cancel after a month which it has been now and still nothing. 2 weeks ago I phoned them and they they said that it will take 48 hours to move my line into the holding pool so that I can move over to the new service provider. Obviously and true to form 2 weeks later still not moved to the holding pool. Call's to the call centre are and absolute waist of time and you get the same standard answers. Surely they are in breach of contract.
75 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
8 (72.72727272727273%)