WD
Werner J
Active since May 2016
9
Reviews
0
Industries
Reviews
9 reviews13 months ago
Unreliable Repairer
What an absolute disaster with my car been submitted for repair for more than 30 days. In this whole process they lost my car keys which further postponed the repair process and forced a complete ignition replacement which is still not fixed.. They also denied accepting the responsibility of the lost keys which further led to more disappointment into seeing them as a reliable repairer.
0 replies
50 months ago
FRAUDULENT AND UNAUTHORISED CONTRACT TAKEN OUT ON MY NAME
My MTN contract was cancelled on the 21st of January 2022. MTn advised that is would take 30 days for the cancellation to be actioned. Ive received an SMS stating the my contract will be cancelled on the 28th of Feb 2022 and I will be converted to prepaid. Reference Number: 1-14214256119 I phoned the cancellation department on the 10th of March 2022 and the lasy promised me that because there was open queries on my account she will close it for me and the line will be converted to prepaid. Guess what. Ive received an sms saying that my contract is now on a month to month. Guess what. I was credited with 1gb 50 sms and 50 min as my line is still on contract. I phoned the consultant with reference number 1-16004592438 and she saw on the system that my line should have been on prepaid already. WHO GAVE AUITHORITY TO OPEN THE CONTRACT AGAIN????? WHO GAVE AUTHORITY TO SIGN ME UP FOR A MONTH TO MONTH CONTRACT???? LISTEN CAREFULLY!!!!!!! YOU WILL NOT GET ONE CENT FOR THIS UNAUTHORIZED, FRAUDALENT AND ILLEGAL CONNECTION OF A CONTRACT ON MY NAME. My contract was paid up so i will NOT PAY ANYTHING MORE ON THIS LINE
53 replies
64 months ago
MISLEADING ADVERTISING
Ive booked a car for the December holiday but had to cancel. When I made the booking it was clearly shown on the website FREE CANCELLATIONS. For a client this means he/she can get their money back if the reservation is cancelled. I had to unfortunately cancel my booking but was issued with a voucher instead for the amount I had to pay upfront. I was quite upset with not receiving my full value back on my card and was advised that it was a management decision. Ive checked the T&C's and could find nothing about this sudden ''voucher'' issuing''. These type of advertising is misleading clients.
183 replies
67 months ago
Unresolved Account Query
Difficulty in resolving account queries. Received statement on the 3 June 2020 showing credit balance of R-530.13, Invoice of 184.99. July 2020 credit balance of R -345.14, Invoice R 184.99. Aug 2020 R -160.15. Received a call saying that account is in arrears of R 1003.00 According to me the account should be R 210,83 in debit as at Oct 2020 Please help
159 replies
70 months ago
Stealing my money of refund order
Placed an order p493530200 on the 18th of June for R 1199.00 The order could not be honored and so a refund was processed. Its been more than a month and still did not receive a refund back Called 3 times with reference number RM247543 but no success yet.... Pathetic Service
53 replies
77 months ago
Great Experience
I had a smooth one day rental. Car was ready upon collection. Operator was fast and efficient. I enjoy the paperless environment at CPT branch. Keep up the good work.
53 replies
78 months ago
EVERYTHING IS JUST A **** UP.
I don't know what to do anymore. Im so tired of discovery responding we are working on it. Im so tired of we diverted your query. Im so tired of problems, problems, problems.. Let's start listing my issues as I don't know what to do anymore. Health Gear: Activated shoe booster. Purchased the shoes. No record to be found by discovery. Outcome. Reported the issue 2 times. UNRESOLVED. Healthy Food: Linked Rewards card. Purchased food in October. No cashbck received. Reported the issue 3 2 times. Outcome UNRESOLVED. Discovery Bank: Opened bank account. Default was pay per transaction. Wanted to change to bundle. Not allowed. This means no Vitality rewards. Outcome. Reported the issue 4 times. UNRESOLVED. Discovery Bank: Want to apply for credit card. Not allowed. Reported the issue 3 times, Outcome. UNRESOLVED. Sitting with 4 UNRESOLVED queries. Dealt with many call centre people. Discovery Store. Still UNRESOLVED. This leaves one with absolutely no benefits to utilise.
0 replies
79 months ago
FALSE AND MISLEADING ADVERTISING
Ive recently moved my transaction account to Discovery with all my debit orders etc. Ive opted for the Gold Account where I also get access to the Vitality Money goal awards where one gets weekly awards. Ive contacted the call centre explaining to please activate the benefit on my app as the activity is not active on the app. They said to me I need a credit card for the option. I went to the Discovery Store in Menlyn Maine and the consultant was very happy to tell me that I DO qualify for the benefit as she has the account and make use of the weekly awards. Again the consultant phoned the call centre and I was told that I need a credit card for the benefit. I AM VERY DISAPPOINTED AND DISGUSTED TO SAY THE LEAST that advertising can be so misleading. Having people move all their debit orders just to find out that DISCOVERY is deceiving and misleading people. Im definitely taking this complaint to the OMBUDSMAN as I cannot believe that if advertising says one things DISCOVERY is doing another.
210 replies
116 months ago
Double Miles not allocated after several attempts
<p>SAA Voyager Number: ********** 1</p> <p>Nedbank offered a double miles promotion on the 26th of August 2016 notifying customers that they will receive double miles on all eligible spend on the SAA Voyager Credit card.</p> <p> </p> <p>After several emails and promises that my miles will be allocated after 2 weeks I still have no resolution to my query.</p> <p> </p> <p>Please help.</p>
53 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
6 (66.66666666666667%)