Active since May 2016
46
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Reviews
46 reviews8 months ago
Unfair Treatment - Tariff Change
Hi On friday (29 August 2025) I was contacted by your Sales Department to offer me a Sim-Only Contract and I was hesitating on taking that SimOnly contract as I do not have a device to use in order to connect that New Simcard. On Recorded Line: I told the consultant that I won't take that contract and He gave me another option of using my current MTN simcard and I told him that it is not a problem to use my current number (065 561 5625) but it must not affect my current tariff plan as I always buy VOICE MINUTES every week (600 min - R 100) and I normally take that Airtime from my EXTRATIME and pay it by the END of the month (this is on record and retrievable - Check my history). He said it wont affect my tariff I will continue as per usual I then agreed to take that contract. Within 30 minutes everything was all setup I then checked my Balance and All my Balances were all gone (Old Tariff) and I tried to borrow airtime from my EXTRATIME and system refused and said I must atleast use current plan for 30 days, I then bought R200 Airtime and tried to convert it to MINUTES and still failed to convert it. I contacted MTN Client Service to Cancel this new contract and they gave me this number 087 310 9583 to call and at my own cost - I spoke to them and they told me that it will take 3 - 5 working days. To make long story short - I am using my cellphone to contact my Clients and I do a lot of calls using that number I therefore feel that I was Unfairly treated by your Representative and I lost my benefits because of this transaction, I also have a financial loss on buying airtime to Complain and also to make alternative plan to connect to my clients.I made it clear to him that I want to keep my current benefits (check telephone records) Solution: I want my Tariff plan back and to be in a state where it was before taking this contractand I want my money back as I had to spend money out of my pocket to rectify their doings Money Spent to buy Airtime is R510 and I want it in Cash not airtime Failure to Solve this issue and to compensate me will result in this matter escalated to (CGSO and ICASA) to intervene and cost may rise due to other financial losses. Thank You
0 replies
9 months ago
Tax Certificate
Hi I am writing this email as a formal Complaint and failure to give requested information will result in this matter escalated further I requested my Tax Certificate for period (1 March 2024 to 28 February 2025) over the phone and I am still waiting for that information. I am no longer your Client and it is my right to request such information whenever needed. Please send me that information as soon as possible!!!
53 replies
9 months ago
CREDIT PROFILE NOT UPDATED
I settled my Personal Loan last Month and I just checked my credit profile now it is not updated. Please Close that Account ASAP
53 replies
11 months ago
Poor Support - Service is not Accessible to rural areas
Yoco has become a Business for those who have access to Computers everything is now digitized and making it more difficult for people who are not literate to access their services. Best advice is to take Bank Machines now as their Support team is useless and they can't give accessible support to those who are in Rural Area. Whenever I see YOCO machine I am going to discourage people to use their Machine if they do change their SUPPORT system. YOCO used to be one of the best between (2018-2022). YOCO must take this Complaint to sort out your Support issues as soon as Possible or else you are going to loose more People. Capitec is offering best service right now. People must start considering going back to their BANKS to provide this kind of service
0 replies
17 months ago
Claim rejected
Bonitas rejected my Hospital Claim, I contact client services to find out why my claim was rejected they said Hospital must resend that claim as the information was not clear on their claim and they also told me that Benefits are still available. Now I am getting messages from the Hospital that Bonitas rejected my claim for the second time.
56 replies
18 months ago
Poor Service (Prestige Account)
Hi I sent my Banker an email requesting Bank Statement (August 2023) and I am still waiting for her response. I think it is best to close my Account as the service I am receiving from Standard Bank is not what I expected as I am a Prestige Account Holder or maybe I do not understand services offered for this account.
106 replies
21 months ago
Faulty Device
This Company went from 10 to 0 now, their support is to bad, they do not answer their Phone, they do not respond to emails, their Live chat is even worse. The only way to have their attention is when you report them to Hello Peter. I reported faulty device 3 or 4 weeks back and they haven't responded till today. Can you please help me to have my Device replaced please, that is all I am asking from YOCO.
344 replies
23 months ago
Delivery Cancelled
I am writing this message as complaint about CCD Couriers. I haven't received my yoco machine yet and they contacted me twice for delivery and I expected them to come and deliver my machine twice of which this is not acceptable for my convenience. A Courier company must always come to address provided, not choose places they want for their convenience, I am a human being with understanding if it happens that they ask me to come and collect it at a central location, apparently this is what they keep on doing when they come to this area (Phuthaditjhaba - QwaQwa) and a lot of people are complaining about failure to deliver, I am bringing this to your attention to be aware of what is happening and this is reflecting negatively to YOCO as a supplier and looks as if you do not care about your Customers. Please investigate all failed deliveries around this area and you will notice that CCD Couriers Drivers are the ones who are not delivering and this is now a Chain as all their drivers are doing the same thing. All I am asking now is a delivery of my machine on WEDNESDAY (22 MAY 2024) If not, I am going to take this matter further Please respond ASAP
53 replies
23 months ago
Delivery failure (CCD COURIERS)
I haven't received my yoco machine yet and they contacted me twice for delivery and I expected them to come and deliver my machine twice of which this is not acceptable for my convenience. A Courier company must always come to address provided, not choose places they want for their convenience, I am a human being with understanding if it happens that they ask me to come and collect it at a central location, apparently this is what they keep on doing when they come to this area (Phuthaditjhaba - QwaQwa) and a lot of people are complaining about failure to deliver, I am bringing this to your attention to be aware of what is happening and this is reflecting negatively to YOCO as a supplier and looks as if you do not care about your Customers. Please investigate all failed deliveries around this area and you will notice that CCD Couriers Drivers are the ones who are not delivering and this is now a Chain as all their drivers are doing the same thing. All I am asking now is a delivery of my machine on by Wednesday (22 May 2024) If not, I am going to take this matter further Please respond ASAP
159 replies
30 months ago
Unauthorised Transactions
Hi I used my Bank Account to Pay someone's account and I did not Authorise Netflix to deduct every month and my bank statement is full of Unpaid Transactions and it reflects as if I am not responsible on who is deducting on my account. Netflix website is not user friendly as it is not showing their contact details to report this matter. Please call meASAP to cancel those transactions and refund all money wasted for Unpaid transactions, or else I am going to escalate this matter to ICASA.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (17.391304347826086%)
1 Star
38 (82.6086956521739%)