MH
Michael H
Active since Mar 2009
7
Reviews
0
Industries
Reviews
7 reviews5 months ago
Impossible to contact
Mweb has gone out of their way to make it impossible to contact them. They don't accept emails. You can phone and get an IVR which say they sent a OTP which they haven't (used to work). There is a WhatsApp bot which also asks for an OTP. Again no OTP. I've never met a company that actively tries to avoid their customer like MWeb. I'm trying to close the account of a deceased relative. Maybe they will read this and get back to me.
0 replies
24 months ago
Reckless driver
While the parking service worked as advertised I did receive a report from tracker that the vehicle was driven at excessive speed. The driver from DAP managed to reach 154km/h between the airport and their parking facility. This is not only reckless but stupid; a lot of cars have trackers on them. I've reported this to the company but not received a response. I would highlight to DAP that they are liable for any damage caused by their drivers.
0 replies
38 months ago
None existent service
Over the years I've purchased a fair number of Bosch Siemens appliances and tools (3 fridges,3 ovens, 3 stoves, dishwashers, washing machines and numbers professional power tools). This was primarily as the quality was good and the service was excellent. Unfortunately both have declined. This is the second time in a year I've hit the abysmal service. I need to get a replacement part for my dishwasher. Firstly the find the part function on the website is broken. Secondly the FD number on the appliance has worn off (it is about 5 years old). I therefore sent a request via the web site to BSH requesting if there was another location to find the FD number and the part to be replaced. This was on the 15tth of Feb. To date I have not had a response.
53 replies
56 months ago
Service scam
I had a Bosch appointed technician do a service call. I’m less than impressed. I’ve effectively be told that the repair to the machine will be ~R4000 excluding the call out fee and labour. For a four old machine this is not worth it. What I am extremely annoyed about is that the technician did absolutely nothing; he walk in I told him the problem as I had over the phone, he proceeded to tell me the part costs. He didn't even inspect the machine. If I had been made aware of this I would not have wasted my time and money with the technician as it is not worth repairing a 5 year machine that costs ~R7000-8000 for ~R5000. I feel that Bosch has not acted in good faith. This is nothing more than a money making scheme FYI: I have purchase the following Bosch appliances over the past 5 years: • 3 Bosch ovens (all series 8) • One Bosch Fridge • One Bosch Freeze • One Bosch 900mm gas hob • One Bosch Dishwasher • One Bosch Washing machine You can guess that my next purchase will not be Bosch.
0 replies
62 months ago
Excellent Service
I need to replace some AGM batteries. I made the decision to go with LiFePo batteries. After a fair amount of research I decide to go with the Freedom WON batteries. I contact several registered installers with no response. I contacted Freedom WON directly. Louise and later Jaco responded promptly, less than a day. Jaco provide contact details of an installer. He also contacted the installer direct (David @ VAC Solar). The service from both was prompt and professional. I've had excellent service from both Freedom WON and VAC Solar. At face value Freedom WON is slightly more expensive than a Chinese battery starting with a P. However, when you factor all the costs in then the price difference is marginal at best. I would strongly recommend that people support a good local manufacturer.
0 replies
67 months ago
Cancellation
I have had a DSTV account for somewhere in the region of 17 years. This has account has been paid by debit order every month with no issues until 2020. A few months ago DSTV cut me off as they had not processed the debit order. I threw my toy and they processed the debit order. Then this month the same thing happens. The difference is that I have no intention of fixing their mess. I had been considering cancelling my subscription this just made it easier. It appears that DSTV has taken a leaf from Telkom's book and makes it difficult to cancel. And difficult to contact anyone effective. Lastly DSTV: your staff is inept and rude. Your service the worst I've ever had; Home Affairs ranks higher. Monopoly's come to an end so will yours (ask Telkom on whom you are drawing inspiration).
106 replies
117 months ago
Blackhole service
<p>On the 3rd of August I lodged a complaint on behalf of my parents’ in-law with MTN regarding excessive data charges, poor customer service, deliberately deception and finally duplicate charges. </p> <p>The complaint contained a letter of authorization from the account holder authorizing me to deal with this matter on their behalf. </p> <p>The complaint was lodge in terms of the complaint resolution process published on MTN's site. To date MTN has not even acknowledge the receipt of the complaint, and attempts to get an actual person with any knowledge has fail.</p> <p>I believe that the complaint can and should be settled amicably; with the exception of the bank charges related to the duplicate debit order I have not request or demanded a full refund. </p> <p>I’m hopeful that a more public appeal will inspire MTN to act on the complaint without me having to take more extreme action.</p>
162 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)