Active since May 2016
9
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0
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Reviews
9 reviews6 months ago
Excellent service
Excellent service. Friendly, professional, helpfull and quick!! Will use them again
53 replies
9 months ago
RENEWED (Unauthorised at 40% more than the standard price!)
I am so 😡. They debit my account TWO MONTHs before my account should be renewed, i cancelled and then they deduct 699!!!! When the same standard plan is 399, and when i try to cancel, they want to offer me 20% on the ALREADY overpriced, NOT APPROVED higher amount, and when i still decline, they offer me 40% more! I am so frustrated, you cannot get through to a human, only chat bots! And to get into your account! Slows down my computer incredibly and keeps popping up with suggestions and more. WHY DEDUCT 2 MONTHS AHEAD OF RENEWAL, 40%MORE THAN THE STANDARD RATE! You would think that they would consider the customers that have been with them for a longer period. It is dishonest. 😡😡
0 replies
61 months ago
HOMECHOICE - fraudulant transaction and collections keep calling for me to pay this!!
I was recently contacted by Homechoice for an outstanding amount on my account. I have closed this account some time ago already and even when i had the account, i always settled immediately. This instance I did not purchase on my account and was informed that there was a purchase of 28k on my account and that i am in arrears with 16K! I told them that i did not purchase this - where was it delivered?. It was delivered in Claremont and i live in Eastern Cape - i asked if they were not suppose to ask for an ID BEFORE delivering and was told that i needed to do an affidavit, submit it to them and they will investigate. They were not willig to give me the details of the delivery address as i wanted to make a fraud case. I have been continuously called from Collections, and even suggested i "pay so long" so that this does not reflect badly on my ITC record - which i refused as i did not make any purchases and the account was suppose to be closed. AFter i sent the affidavit multiple times i was informed that it would take 60 - 90 days to investigate but that they would keep calling me as this function is automated and i had to inform them every time of the investigation. This is unacceptable and no one at Homechoice can resolve this or is willing to assist. Lisa Erasmus were helpful in redirecting my call, but thus far i get regular collection calls and cannot get through to their loss department as there is no response. I do not see why if THEY made the mistake that it has to reflect on MY ITC record and why they cannot supplly the address they delivered to so that i can take it up further with SAPS as well. I was instructed not to do this as they do the investigation and it wont make a difference - and will only duplicate if I made a fraud case as well. I need to get this resolved ASAP as this is dragging on with no resolution from their side expect constant calling to request i pay this account.
53 replies
92 months ago
Clicks 6th Avenue Walmer - good customer service
I was at Clicks 6th Avenue, Walmer in Port Elizabeth. I did not have my clicks loyalty card with me but the cashier took the initiative to get the number and enter it manually, which I did not expect as this happened a few times at the Humewood Clicks and none offered to "quickly lookup the number so you don't loose out on loyalty points". She had a lovely smile and put in the extra mile to provide excellent customer service! It was a small gesture that would make me rather shop at their branch than the one closer to me. Thank you.
0 replies
93 months ago
Misleading price with bad service - additional broker fees still required for international courier
I am very disappointed at the recent service from DHL and would not recommend them to anyone for international courier services. I sent a package with DHL Express through Postnet to Thailand from Port Elizabeth - R579 courier fee only. It was suppose to be delivered within 3 days. When it reached Thailand the package was held up and they requested a broker fee which I was not aware of. After calling postnet to request that they resolve this I was informed that it was held up at customs. It was then cleared and I was informed that it was dispatched. The receiver called to inform me that they requested another 1350 Bhat to release the package. I called Postnet to investigate. I was informed that DHL handed it over to another broker in Thailand and that I now had to pay 1350 Bhat to get this released. This is double the original payment? The package is still not delivered, 2 weeks later and I was informed that they will not release unless I make this additional payment. This is misleading and unprofessional. If this is the process, why not make it clear when sending this package. The agreement was for DHL to deliver the package to Thailand for R580. Now it seems I only payed to get the package to the airport as DHL then "sub-contracted" this to another broker and still expect me to pay this fee as well??
211 replies
105 months ago
Refund issued - 2 weeks and still waiting
I booked an international flight online. I called the next day to change the billing from my one card to my latest credit card as it included travel insurance. i was assured by the call centre Agent Lavern that he can cancel the ticket, i can get refunded within 4 - 5 working days and I could rebook immediately. I did as instructed and booked the new flight (same amount - to Copenhagen). I received the refund notification on 21/09/2017 and called the call centre to find out when this will be refunded. They instructed me to wait till the Friday. On Friday Tsholo told me to wait till 28/08/2017. When it was still not showing i called again on the Tuesday, and Mphile informed me that it should be in my account before 31/08. This morning there was still no refund. I have spoken to the fourth call centre agent - who will once again find out today what date they actually did the transfer. Yes I realise that usually they have a 4-6 week refund period, but this was a confirmed refund as I immediately booked the ticket again. I have confirmed with them online that if the refund could not be done within that week that i would rather keep the current booking. They confirmed that it would be done within 4 - 5 working days.
0 replies
111 months ago
Helpful Call Centre Agent- Cosi
<p>Thanks to Cosi from the Altech Call Centre for assisting to resolve my issue speedily. This compliment is linked to a complaint (which still need to be resolved), but the Call Centre agent was able to assist with the cancellation and did her best to accommodate my request. </p>
56 replies
111 months ago
Value added service cancelled 8 months ago and still being deductced
<p>I had a value added service with Altech Netstar Go - which i cancelled in May 2016, as the netstar was removed by an Auto Electrician as it was draining my bettery. I cancelled the tracker and the added services. Apparently for the Netstar GO they call you 30 DAYS after YOU cancell your account to proces the cancellation - if they do not get hold of you they just DONT cancel. This after you called in and cancelled the service? Surely if you call to cancel this should be enough. Nowhere does it state that if you should cancel, a cancellation agent will call you 30 days later to process your cancellation. The number they tried to get hold of me is not in use any more, so they just made a note that i did not return so they couldnt process the cancellation. When i called today though, the call centre agent was able to cancel my service with immediate affect? It is only R59 a month, and i didnt even pick it up till now, I am just astonished at this cancelation process they seem to have? They DID however get hold o f me to try to sell me additional services?</p>
56 replies
121 months ago
Migration fee when downgrading package because of poor reception
<p>I have a Cell C contract, i work from home and use alot of data. As i had the 1GB and 25 mimutes i decided to upgrade in March and have access to more data so that i can use it for work as well. I s****ed using my phone as a hotspot and have such bad reception, it drops the connection, is exremely slow (1mbps), and what should take me minutes, now takes me hours. I called Cell C, they suggested I roam on Vodacom, which did not work either. I then called migration to revert back to my original package as I was not getting any value from the upgraded package (i did NOT upgrade my phone, i have a BlackBerry Passport, I only upgraded my package for more Data and talktime to infinity). Now two months later, wanting to revert back to my original package they are charging me R900! That to REVERT BACK to my ORIGINAL package, after being on the upgraded package (at additional cost) for only two months, with poor reception the reason for reverting. I find this unexceptable. They offer to pay for you to switch to their network, but once you are a client, YOU pay.</p>
233 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
3 (33.333333333333336%)
1 Star
3 (33.333333333333336%)