JA
Jenny A
Active since May 2016
18
Reviews
0
Industries
Reviews
18 reviews5 months ago
Impressive delivery - every time
Can't fault their delivery. Usually free, and usually same day. That's seriously impressive. If they could just up their product offering here - that would be great. The same 3rd party junk is uninspiring And I'd like them to warehouse more stock so that we can elect Amazon sold and shipped.
0 replies
5 months ago
Terrible refund experience
Awful refund experience/policy. * I ordered R1000 worth of goods. * Used R250 voucher. Credit card for balance. *Returned some ill-fitting clothes, and kept some. * Kept R400 worth of goods. * But instead of using the R250 voucher and paying the balance by cc, they've charged the full amount to my credit card. And refunded the voucher!?! So I still have a stupid R250 voucher. They refuse to rectify. Nothing in T&Cs to support this practice. Actually, the opposite. An unfortunate experience that will prevent me continuing to support them.
0 replies
5 months ago
Delivered on time, but flowers look nothing like pics. And CS pushback
They were delivered on time - thank you. But the bunch were ALL in tight bud, and looked sad and floppy and very unimpressive. I especially chose beautiful white lilies that looked amazing and classy and impressive in the pic. But what was delivered just looks limp and sad. Surely you combine a few buds with open blooms? Sadly, I'm really not happy with the flowers that were sent. They were supposed to bring joy to someone going through a bereavement. But unfortunately they just look pathetic and depressing. I wish I could upload the pics * what I ordered v what I received. Yes, they 'should' open eventually, but it's not what was advertised, nor what I wanted. Customer Service had just passively aggressively said "kindly note" and "do note" that lilies arrive in bud". They then doubled down and said it is in the product description. Ummm... No it's not. The product description says "mesmerised", "Stunning blooms" and "leave your gift recipient speechless". And all pics are in full bloom. Disappointed in the flowers, but even more so in how CS handled it.
0 replies
16 months ago
Spammers and harassers
Spam calls. Just awful. Every month or so a different person will cold call, despite me never having anything to do with them. Registering on the Do Not Call list was futile. Clear POPIA violation. I repeatedly ask to be taken off their database. Don't know where they got my personal details. I will go out of my way to make sure I never, ever use any of their services. And warn everyone I know who is buying, selling our renting to avoid them
0 replies
56 months ago
Beyond hopeless
Do not even consider I've (had to) use the Cape Town branch, and they are worse than hopeless. A tenant caused nearly R30,000 damages, and they have washed their hands of it. They never return calls and messages to me (the owner) nor the tenant. My current tenant had to find me on social media and contact me directly after 9 weeks of both of trying to extend the lease with 0 response from Only Realty. Then the extension was full of errors and in the wrong name! And their 'admin' charges are a lot more than other reputable agencies. Just don't use them
0 replies
58 months ago
No response in 6 weeks of chasing
Absolutely Hopeless. I 'upgraded' my credit card. All the bonuses they promised have not materialised. I have been trying to chase for 6 weeks with 0 response! Off to the banking ombudsman now.
0 replies
58 months ago
Can't believe how good CTICC Mass Vaccination Centre was
Went to CTICC for my Covid-19 vaccination. Can't believe how well organised it was! Never seen anything like it. And ALL the staff were friendly and professional. Must be difficult with the repetitive nature of those roles, but everyone was upbeat. I almost feel bad for saying how shocked I am at how well it was run. Good work team
106 replies
78 months ago
10 phone calls, 1 email, 1 online chat, 5 days and 0 packages
If you have any other option at all - please choose that one. 10 phonecalls 1 email 1 online chat 5 days 0 packages On Tues 19 Nov I Booked and paid for express to be delivered by 11am. I missed the 3pm cutoff for same day pickup, so it was going to be collected before 5pm Wed 20th, and delivered by 10.30am Thurs 21 Nov. * Ram failed to collect on Tues or Wed. They had more than 24hrs to collect * Then they failed to send to CPT 10 phonecalls with numerous promises to call back (didn't happen), an unanswered email, an unanswered online chat... And now it won't be delivered before Monday 25th. That's 6 days after booking and 4 days too late. I should have driven the 450km to fetch it myself. But they're saying "it should" be delivered by 10.30am. (That's Monday... 4 days late, but I'm still not holding my breath). BTW - Rams, in case you read this - When your call centre staff put someone on hold, there is no music. sometimes there are a few beeps, but then it's silence. It feels like they have hung up or sent you into a parallel universe. Just adds to the overall feeling of incompetence. But you could address that easily. Call Centre staff are pleasant, but can't really do anything to solve problems.
105 replies
94 months ago
Spam unsolicited telemarketing
Spam telemarketing I do not have any policy with you. I have never even heard of you, yet I get a call from ********** from someone who wants to set up a meeting for me with their manager. She refused to tell me where she got my details, or put me through to a manager. You do not have permission to market to me. The call shall be reported to the advertising ombudsman
53 replies
118 months ago
Unauthorised and unknown service fee added to my account
<p>Was shocked to find a "Service fee" of R22.80 on my account yesterday.</p> <p> </p> <p>I was informed that it's a new monthly fee.</p> <p> </p> <p>I had no knowledge of this new fee and I have not authorised for it to be charged to my account.</p> <p> </p> <p>From searching online for information, I see that you've decided to include it for all accounts with a debit balance from Jan 2016. I've always been in credit (40c).</p> <p> </p> <p>Made a purchase 26 July, and only 10 days later when I pay off this account in full, this fee appears! How is that possible? How is that legal?</p> <p> </p> <p>I've never known of this fee. I've never acknowledged this fee. I've never accepted this fee.</p> <p> </p> <p>I'm trying to have this fee reversed and cancel my account. But they're making that as difficult as possible saying they have to look into it before allowing me to cancel my account that has been paid in full (except for the unauthorise R22.80).</p> <p> </p> <p>Edgars - what a terrible way to treat your most valuable and loyal customers. I'm out!</p>
53 replies
Review Distribution
5 Star
4 (22.22222222222222%)
4 Star
1 (5.555555555555555%)
3 Star
0 (0%)
2 Star
5 (27.77777777777778%)
1 Star
8 (44.44444444444444%)