Active since May 2016
40
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Reviews
40 reviews3 months ago
When Power Outages Ignore Human Life
If you do not have electricity and face a medical emergency, contacting City Power and informing them of the situation makes no difference at all. There is no response, no follow-up, and not even a courtesy message to acknowledge the emergency or explain that assistance will not be provided. It is deeply distressing to live in a time where there appears to be so little regard for human life and no empathy for fellow human beings during critical moments. The complete lack of communication and compassion in such situations is both alarming and heartbreaking.
0 replies
3 months ago
When Power Outages Ignore Human Life
If you do not have electricity and face a medical emergency, contacting City Power and informing them of the situation makes no difference at all. There hasn't been a response, no follow-up, and not even a courtesy message acknowledging the emergency or explaining that assistance will not be provided. It is deeply distressing to live in a time where there appears to be so little regard for human life and no empathy for fellow human beings during critical moments. The complete lack of communication and compassion in such situations is both alarming and heartbreaking.
0 replies
3 months ago
When Power Outages Ignore Human Life
If you do not have electricity and face a medical emergency, contacting City Power and informing them of the situation makes no difference at all. There is no response, no follow-up, and not even a courtesy message to acknowledge the emergency or explain that assistance will not be provided. It is deeply distressing to live in a time where there appears to be so little regard for human life and no empathy for fellow human beings during critical moments. The complete lack of communication and compassion in such situations is both alarming and heartbreaking.
0 replies
7 months ago
A deeply frustrating and distressing experience,
I opened a funeral policy for my aunt and uncle eight years ago, following the advice of the consultant who assisted me at the time. They were insured under the same policy. Unfortunately, my uncle has since passed away, and I have now discovered that the policy is inactive. For more than 10 days, I have been sending emails and making phone calls, but I have not received any assistance or clear feedback regarding the status of the policy. This has been a deeply frustrating and distressing experience, particularly given the circumstances.
477 replies
17 months ago
Existing clients pay more money
On their website, they advertise 100Mbps/50Mbps for R519. I am currently paying R757 for 50Mbps/50Mbps. When I wanted to be transferred to a cheaper faster subscription, I was told that "Unfortunately, the T&Cs only allow you to change from 50/50Mbps to 200/200Mbps, which is R1 097.00pm, but the Black Friday promo price will be R827.00pm"
56 replies
17 months ago
Existing clients pay more money.
On their website, they advertise 100Mbps/50Mbps for R519. I am currently paying R757 for 50Mbps/50Mbps. When I wanted to be transferred to a cheaper faster subscription, I was told that "Unfortunately, the T&Cs only allow you to change from 50/50Mbps to 200/200Mbps, which is R1 097.00pm, but the Black Friday promo price will be R827.00pm"
0 replies
19 months ago
Outstanding customer service
I visited the Melville branch this morning to open an account. Two gentlemen, Arthur and Moclaren, provided me with excellent customer service. I went to open a bank account and ended up getting funeral insurance as well.
53 replies
19 months ago
Old mutual refuses to pay for an impoverished family's funeral claim.
Old mutual refuses to pay for an impoverished family's funeral claim. My late husband, the breadwinner in his family, had taken out a burial policy for his sister. Unfortunately, my husband and the sister for whom he took a policy died within a week of each other. Now, Old Mutual refuses to pay the policy, claiming that my husband died first. All premiums have been paid, and the policy is up to date. Old Mutal even had the audacity to enquire if I had promptly reported my husband's death to them. Instead of planning for his funeral, they wanted me to phone or rush to their office. Unreasonable and callous expectations.
53 replies
24 months ago
Unprofessional and unhelpful.
After failing to access my online banking, I contacted the helpdesk for assistance. Only to be advised to call back once I have a new phone.
53 replies
32 months ago
KFC took my money and did not deliver my food
I ordered dinner through the KFC app, and they even gave me a code to give to the driver. I never received the food and was told that I would have to wait two weeks for a refund. Customer service and the restaurant staff had no idea who was supposed to deliver my food.
0 replies
Review Distribution
5 Star
9 (22.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
31 (77.5%)