Active since May 2016
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13 reviews18 months ago
Bad service & **************
I am working from South Africa as a freelancer and simply cannot afford the $66 package (Creative Cloud). I found an option for R657,80/mo, which is much more affordable, but when I enquired about this in 2022, I was told by an agent that no such option exists. My fellow SA freelancer has been paying this discounted amount for years but I was denied this option, begin billed $66 p/m even though I can't afford this. Every time my credit card fails a substantial amount is debited and this happens over 30 times each month. I simply cannot be paying $66 if the average hourly rate for a designer in this current economy is less than $20 an hour. We cannot keep up with bills in South Africa and this absurd subscription is causing us to fall behind even more. I understand that 'the price is the price' as I was told by the agent in 2022, but my question is, why are certain designers being offered cheaper packages and not others? That seems like blatant **************. I am also forced to revert to this platform as I am not receiving any support on the chatbot.
0 replies
25 months ago
Nedbank unsecure banking - no refund for card *****
I was recently a victim of debit card *****. My husband pointed out that our Netflix account wasn't loading and the next day I received an e-mail that said "sorry to see you go..." with the Netflix logo, a very believable interface but unfortunately only a merchant posing to be Netflix. I typed in my card details, never received the Accept-it message on my phone, but more than R13 000 was deducted from my account. I informed Nedbank and they blocked my card. A new card was sent to a nearby locker and it worked for a while, but this card has since been blocked as well, saying the card is invalid each time I try to use it. After struggling to get answers form the Nedbank ***** department, waiting days for a case number, I eventually corresponded with Mary from Client Care, as I had to lodge a complaint to get assistance. I was told it would take 4 - 6 weeks before any resolve would be reached. After following up every week I received a final statement saying that I willingly participated in the transaction and that I should contact the merchant. Might I add that the *****ster is somewhere in Ethiopia, as stated on my bank statement. I most definitely would not have been a willing participant, had I known that R13 000+ would be ****** from me, if I was merely trying to pay a Netflix standard subscription of R195. They also stated that I pressed the Accept-it button on my phone, even though I never received that message. When reporting the incident, I received an e-mail from Nedbank with small print at the bottom, stating that they are fully aware of the *****ulent methods with which these ********s are debiting money, including the fact that they can bypass the Accept-it method, confirming the fact that their establishment's security as been compromised. Mary from Client Care then offered me a sum of money that they call a "gesture of goodwill", that would have been calculated by considering my good name and past with Nedbank, having been a client for over a decade. I want to add that I have, in over 10 years banking with them, successfully financed a vehicle though their MFC division, as well as financed a property and both are fully paid off. This "gesture of goodwill" was offered to me, should I choose to drop everything and not pursue the matter any further. It reminded me of "hush money" because it was an either/or situation, I had to choose one option. I contacted the NFO (banking ombudsman) and will certainly further pursue this case until I have been compensated for the huge financial loss. As a half-day salary earner, this sum of money was just short of my total monthly income, so the damage to my finances and good name at various establishments have been greatly compromised. It might take months to recover and I reject the false statements from Nedbank. I feel they need to take responsibility for the poor security measures and admit that there is a problem. I spoke to various people and it seems the Netflix **** has been quite successful and the bank needs to have more secure measures in place. We sure pay enough banking fees and interest so this is to ask the least. After being rejected by Nedbank in recent years when applying for my second home loan, having troubles with unauthorised debit orders, cards not working, very bad service inside the branch etc. I have finally decided to take my banking elsewhere.
0 replies
55 months ago
No support
I have tried to get assistance with sorting out my connection problem to no avail. The only support option there is, is a bot that keeps telling me no agent is currently available. When I do eventually get connected to an agent they keep going over the same process of rebooting and checking login details on my router. I keep telling them it isn't successful and they simply keep repeating. Between each answer one has to sit and wait and there is no resolve. There is no support number to call and even the support e-mail I have had to guess at a desperate attempt to be assisted. How can it be that a loyal client of many years, never missing one beat with regards to the monthly fee, simply cannot get support when my internet is down? I work from home and I am 100% reliant on the internet to be able to make a living. How can I get support?
0 replies
72 months ago
Passing the buck on horrible service
Imagine dreading to upgrade your device every 24 months because each time the experience turns out to be a horror story. I am sitting without a phone for the second week in a row as we simply cannot get Vodacom to process our order. It apparently reaches the quotation/ confirmation stage and then no order is actually placed, all the while we are losing business and awaiting delivery of the device as repeatedly promised. No-one can be bothered to actually process the order and the consultant simply blames the previous consultant. They simply pass the buck and cross-blame. When trying to get an answer and expressing my disappointment, I get the infuriating response from them: "We are sorry you feel this way." Horrible service each painful time we need to get service out of them, yet the (very expensive) package is paid in full each month. Every time we have to threaten to cancel our contract and go to extra lengths to get any kind of response from them.
210 replies
76 months ago
Rental Cars deposit more than triple
My husband was trying to make a booking right before his flight and due to misinformation on the website we couldn't amend the booking in time and now have lost the rental fee. The website functionality is horrific and clicking on certain links don't take you to where you need to go and no solution is given. The links do not lead to the expected page at all... The "live chat" also doesn't seem to work. He tried phoning the helpline and couldn't get an answer. He did NOT pick up the car due to misinformation on the deposit amount and he wasn't able to cancel it at the airport pick-up. We will fight until our money is paid back into our account. The previous cancelled booking was also deducted from our account and now we have a massive cashflow problem, with two cancelled bookings deducted from our account. What a horrendous website with links all over the place and no proper functionality or user-friendliness. The deposit communicated to us over the phone was more than triple when attempting to book online via rentalcars.com. We demand a full refund of our booking fee.
0 replies
88 months ago
Excellent Service
Good day, to whom it may concern I just want to express my immense gratitude for service I received today from your tactical unit team in Atteridgeville. In an unfortunate event I completely lost my way and my car broke down in a very unfamiliar neighbourhood. I didn't have any battery power left on my phone to call for help. Your employees, namely Daniel Kgaje and Samuel Ralarala (working at Atteridgeville T31, reg nr FT93DFGP) came to my rescue and not only did they let me use their phone, but they also helped me get the car started and drove with me the entire way to meet my husband. They put my mind at ease and didn't leave until I had been driven to safety. I thank them sincerely and commend you for the training provided to your employees. They treated me with the utmost respect and care. Your service comes highly recommended. Kind regards Mrs BM Terblanche
0 replies
93 months ago
Terrible service
I have received terrible service from Vodacom. Every single person is passing the buck, putting me through to a different department, even to a middleman company that the Vodashop consultants have never heard of. I was due for an upgrade and went through the entire process. After many failed delivery attempts the order was apparently cancelled on their side. With every call there is a different excuse for not being able to fulfill my order, out of stock, wrong delivery address, awaiting cancellation of previous order etc. I am in desperate need, searching for a single person that can provide a service for which we pay a substantial amount each month.
210 replies
109 months ago
Terrible service
<p>2 Days ago we ordered pizzas (as per usual) via the online ordering system, to be delivered from the Wierdapark branch. We have done this many times before without any problems. I realised the online tracking system was not working and I phoned the branch about 45 minutes after ordering. The line was busy. I phoned numerous times, after which I phoned the call centre to get an alternative number. They finally answered and the lady was extremely rude, after which I insisted to speak to the manager [this was now 2 hours after I had ordered] but she merely put the phone down on the counter and left. We had small kids to feed so we were becoming increasingly aggitated with the situation. The lady said there was a mix-up with the orders and they would start (2 hours later) to make the pizza. My husband drove there only to find that people were still waiting for their orders that were placed as early as 17h00. Hundreds of pizzas where just standing there as the ordering system was a complete mess and the overall attitude of staff was very bad. We ended up with a different order that was cold and tasted terrible. It's a shame that only one such incident will prevent me from ever ordering from Domino's again. We got the pizza for free (2 1/2 hours after ordering) but it couldn't make up for the inconvenience of credit card fees, hungry children and the horrible food that we eventually received. What a pity.</p>
56 replies
114 months ago
Tablet scam
<p>I have been scammed selling a Samsung Tab 4 on OLX. A man named 'Ronald Mabaso' contacted me, he was friendly, respectable and sounded trustworthy. To my dismay, it turned out to be a scam. He said he was buying the tablet for his son's birthday. Shortly after I received POP a courier collected the item from me. He then phoned and said he was disappointed as he thought it was the bigger tablet, even though my adverti*****t clearly stated the exact size of the item. He then apparently sent another courier to pick the item up from his 'son' to deliver it back to me for a refund. The courier, named 'Lucky', phoned and said I have to pay R500 upfront to have the item delivered, and got angry and rude when I said I won't pay the courier fee. Ronald kept insisting that I could deduct the (very high) courier fee from the amount paid once I receive the item. At this point he also got rude. The courier then phoned and said I have to pay double the said courier fee, otherwise he will "go to a pawn shop and take the money" for the tablet, after insulting me. Mr. 'Mabaso' said he spoke to the bank to reverse the transaction. I am extremely disappointed in humanity!!</p>
0 replies
119 months ago
ILLEGAL DEBIT ORDER!
<p>I have never dealt with, or heard of Rescue Box and I don't no how my banking details where obtained. My account has been debiting for 2 months now and I want it to stop asap and return the funds. This is illegal.</p>
53 replies
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