Active since May 2016
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Not truthful
Good day, I am writing this email out of extreme frustration and dissatisfaction regarding the outcome of my claim. The decision that has been made is unacceptable and, quite frankly, does not make sense based on what was communicated to me during the assessment. The assessor who attended to inspect the washing machine verbally confirmed that the appliance is in good condition. He specifically mentioned that the machine still looks well-maintained and does not show signs of damage or neglect. He further explained that the issue could be related to the motherboard, as it is not sending the correct signals for the machine to perform the spinning function. However, what is written in the final report is completely different from what was said to me in person. I do not understand how the same inspection can result in two conflicting versions. What was verbally confirmed to me and what has been documented do not align at all, and this raises serious concerns about the accuracy and fairness of the assessment. It must also be noted that the washing machine is only three (3) years old. Labeling this failure as wear and tear is unreasonable. If this were genuinely wear and tear, the machine would likely not be functioning at all. Instead, the machine still washes and rinses perfectly — the only function that is not working is the spinning cycle. This strongly supports the likelihood of a specific electronic or mechanical fault rather than general wear and tear. I find it extremely concerning that a possible motherboard failure was mentioned during the inspection, yet the claim has been declined on the basis of wear and tear. These two conclusions contradict each other entirely. I am now left questioning how the final decision was reached and why the assessor’s verbal feedback does not reflect in the report. I pay my insurance premiums in good faith and expect claims to be assessed honestly, accurately, and consistently. This outcome does not reflect that standard. At this stage, I formally dispute the claim decision and request that the matter be reviewed and escalated. Should the claim remain declined, I request a detailed written technical explanation clearly justifying how a three-year-old washing machine with a single failed function qualifies as wear and tear, especially in light of the assessor’s own comments regarding the appliance’s condition and possible motherboard issues. I trust this matter will be treated with the urgency and seriousness it deserves. I look forward to a prompt and fair resolution.
0 replies
2 months ago
Not truthful
I am writing this email in extreme frustration and disappointment regarding the outcome of my claim. The decision that has been communicated to me is simply not right, and I strongly dispute it. From my understanding, it makes absolutely no sense for this issue to be classified as wear and tear. The washing machine is only three (3) years old, which is relatively new for such an appliance. If this were genuinely wear and tear, I would expect multiple functions to be affected. However, that is not the case. The washing machine still turns on, it washes, and it rinses without any problem. The only function that is not working is the spinning cycle. How can a single failed function automatically be labeled as wear and tear when the rest of the machine is operating normally? Furthermore, during the assessment, the assessor himself mentioned that the washing machine still looks new. He opened the unit and advised that the issue could possibly be related to the motherboard. This directly contradicts the explanation now being provided to me. At this point, I am receiving two completely different versions of what the problem is, and that is unacceptable. Two people cannot inspect the same appliance and provide completely different conclusions, especially when one suggests a possible mechanical or electronic fault, while the other dismisses it as wear and tear without proper justification. I pay my insurance premiums in good faith, trusting that legitimate claims will be assessed fairly and consistently. This outcome does not reflect a fair assessment, nor does it align with the information that was shared with me during the inspection. I am formally requesting that this claim be reviewed again, with a clear and detailed explanation of how this conclusion was reached. If the claim continues to be declined, I expect a full written technical report explaining exactly how this issue qualifies as wear and tear on a three-year-old appliance with only one failed function. I trust this matter will be taken seriously and resolved urgently, as the current decision is both disappointing and unjustified. I await your response.
112 replies
25 months ago
Legaiyenn Morris was...
Legaiyenn Morris was amazing service
56 replies
114 months ago
Bad Service
<p>I am a regular customer, but this is now the second time unhappy about their service.</p> <p> </p> <p>tried to surprise my boyfriend with an xbox one for his birthday and knowing it had to be delivered today, waited waited........ and no one called nothing went on my tracking of order no update. After twittering they replyed with response and said the supplier is out of stock, so why promise when cant be delivered!</p> <p> </p> <p>This just takes my buying from TAKEALOT to another level!</p>
56 replies
115 months ago
Long Wait
<p>Take alot is easy to make a sale but not easy to make customers happy.</p> <p> </p> <p>returned my fitbit 25 Sep 2016 three weeks later still waiting on feedback as i returned it because of loosing its color.</p> <p> </p>
135 replies
120 months ago
Wrong order
<p>Got home stressed from work very hungry open my take away and sew quarter chicken when it had to be a half a chicken with two sides and to get a wrong order on top of it would make me very angry, this is so not on as I payed R99 I pay for my service and meal and to do this the second time that I looked passed the first time soo not fair.</p>
0 replies
121 months ago
Aggravated of service
<p><span style="color: #9b9b9d; font-family: 'Source Sans Pro', Verdana, Geneva, sans-serif; font-size: 14.4px; line-height: 20.5714px; text-align: justify; background-color: #ffffff;">I am a frequent consumer of the abovementioned institution. I frequent as many as 5 times per week, and sometimes even more than once daily. The service has now gone terrible and I have spoken to managers in the branch previously with no success and they are arrogant as well. They are getting the orders wrong, once ordered a coke and meal came with nothing to drink because "it was not added to the order" REALLY? Last week, ordered a McFeast, and got something spicy! I don't even eat spicy food!!!!!!! </span></p>
0 replies
126 months ago
Nurse gives cell number to patient
Very disappointed, an employee gave her cell number to my dad while in hospital and I found out about it, called her and confronted many of times about it and yet still keeps on sending sexuel messages also.
0 replies
133 months ago
No Reply
after many emails and phone calls made, no one came back to me.<br> <br> I was sent a email saying that we as Cape Town customers could get a discount for the color run in hermanus which was half price. Once i have clicket on the link and paid for it then i got a email sent back to me that i have registered for the nelprat which was canelled.<br> <br> since the 6 November 2014 at 10:40am I'v been sending emails
0 replies
136 months ago
worse than telkom call center
Been on the landline for a hour and my boyfriend on the cellphone also for an hour and guess what no answer still
77 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
6 (54.54545454545455%)