Active since May 2016
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9 reviews26 months ago
Call centre lady and...
Call centre lady and roadside assistance guy were fantastic! Thanks.
58 replies
53 months ago
DEACTIVATE TAP & GO FEATURE OF MY DEBIT CARD ... you did it last time.
I was mugged on 24 November 2021 and was relieved of my Standard Bank Debit Card. When the stolen card was issued, I asked for the feature (Tap & Go) to be disabled at the time of issue AND THE TAP & GO FEATURE WAS DISABLED before I left the branch. On 24 November 2021 at approx. 12 noon - the same day that I was mugged - I went to Eastgate Standard Bank and applied for a new Standard Bank Debit Card and asked for the Tap & Go feature to be deactivated. I was, clearly and without ambiguity told by the lady consultant, that Standard Bank Debit Cards DID NOT INCLUDE THE TAP & GO FEATURE. About a week ago, a cashier tapped my card and showed me clearly that my Standard Bank Debit Card DID INCLUDE THE TAP & GO FEATURE! When I was mugged, I WAS NOT ASKED FOR THE CARD PIN, the assumption was that enough money could be spent by using THE TAP & GO FEATURE before the card could be stopped! I learn from https://community.standardbank.co.za/ that deactivating the TAP & GO FEATURE is now impossible (?!) and that the only option now is to deactivate the card entirely leaving the Banking App as only access to one's Standard Bank Account. This is unacceptable: exactly what responsibility for the safeguarding of my money does Standard Bank take responsibility? Anyone not concerned about small amounts of money is a fool; and fools and their money are easily parted. Why is dealing with Standard Bank like pulling teeth every time? PLEASE DEACTIVATE THE TAP & GO FEATURE OF MY DEBIT CARD ... you did it last time.
53 replies
88 months ago
Ongoing Excellent Service at Mr Price Home Eastgate Store - Thanks
Please accept my compliments on your staff members: Clement, Angy, and today on Tshepo at your Eastgate Store. Today (2019-02-04) I needed a clock and called the closest staff member and asked for help:Tshepo come to my help. I was unsure as to the level of the hanging device on two different clocks; he carefully opened the back of both clocks for me to see: he was helpful, polite and full of practical advice and suggestions. Over Christmas I began a DIY project converting an old camera tripod to a Standard Lamp and needed a Lampshade: Clement was the person in charge of lamps etc. I honestly had no idea of what I needed and had given no thought to shape or colour of the shade. Clement was polite and considerate (he unpacked ever lampshade in the shop ...! (wow!). I am delighted with the choice. Well over a year ago, I needed teas****s: Angy came to my help. I found only six of of what I wanted and asked for more, dutifully with an excellent grace she went looking. She asked me to come back in a half hour, and after a cup of coffee I came back and had my s****s! She had apparently been into the depths of the stores to find the s****s. Again, "wow"! On all of the above occasions I had been to several other stores, on every occasion, I was treated with disdain and with a couldn't-care-less attitude... after my Mr Price Home experience of excellent service from Clement, Angy and Tshepo, I left with a sense of satisfaction and gratitude. Mt Price is to be congratulated on this service, and your employee's are a credit to your Eastgate Store in particular and to Mr Price as a group. I thank you.
105 replies
89 months ago
Well done Palesa of PnP Bedford Centre!
A few months ago I was passing through Pick n Pay Bedford Centre. Now, Pick n Pay has been a firm family favourite since it's first store in Plumstead 1970's, but over the past decade or more, after several horrible experiences, I studiously try desperately to avoid Pick n Pay in all its incarnations. I was actually using Pick n Pay as a thoroughfare to get to Woolies (such is the lay of the land at Bedford Centre) when I was immediately aware that something drastic had changed for the VERY MUCH BETTER! The reasons were obvious: it was clean, bright, inviting, HAPPY STAFF, and HAPPY CUSTOMERS (you CAN feel it immediately). I walked about for a bit - it seemed as though I had come through 'a mirror darkly' to the other side. I actually started working through my Woolies list in PnP!!! Eventually I asked Jonas in the green groceries dept where the manager was ... she was right there, ON THE FLOOR, in the midst of the PnP shoppers (normally the disdained hoypoloi), she was ARRANGING FRESH PRODUCE just like any other PnP person. - I did make the compliment at the time to the voicemail of a regional manager (no reply or by-your-leave BTW). I went back today - now months later - it was even better. Every other store has tired grumpy staff, empty shelves and tired Christmas decorations. PnP Bedford Centre was fresh, inviting and full of colourful flowers, bright fresh produce and cheerful staff. Well done Palesa! Take note other PnP's (Park Meadows/****arney/Norwood) - if she can turn a store around (and maintained) it in the most discerning of areas, YOU CAN! What a pleasure to visit, what a pleasure to write this review - I was too busy at the time to make a review, and, yes, I do use other stores mostly, I might forgive PnP for the abuse endured.
0 replies
94 months ago
Sad you have discontinued your Electric Blanket line - thanks for your help
Econo-Heat made an outstanding washable cotton-clad fully fitted electric blanket that runs at 12V (DC), an incredible product! Now, the other side of my double-bed version simply ceased-to-function and attempts to make contact with folk at Econo-Heat lead to the lamentable news that the line was discontinued and is currently unsupported. Through a series of emails and a suggestion by Jacques Taljaard; the issue was found to be the detachable controller, but, I was still left with one half of my bed bitingly cold!!! Lindsay O'Callaghan managed to source a PAIR of controllers for me, and her assistant Adnaan dispatched the same to Johannesburg for me. Well done Econo-Heat! I so appreciate an entirely heated bed – YOU HAVE NO IDEA HOW MUCH I DO. I really like the product and am sorry that you do not produce them any longer; I will nurse the 'blanket for as long as I can – I was so ready to order another one. Big problem purchasing the same online is the diff's in electrical standards... Research leads to Woollies for a substitute but, while the quality is what one expects from Woollies, it is just not the same well-fitted, clean, crisp, quality cotton warmth … Thanks to Jacques, Lindsay & Adnaan!
0 replies
102 months ago
Delighted to Compliment Staff
Having been from pillar to post looking for Silicone Ice Trays that I first saw at the Crazy Store, I have been to several (Norwood & Balfour Park Johannesburg). On my second such visit to Park Meadows Crazy Store, I asked if I could order or have these sourced; I was not hopeful and said that I would return after some other shopping. On my return to the store I was immediately greeted with smiles and the four ice-trays. They had unpacked their stores to find them! This may not seem like much, but after being treated like the enemy in 90% of shops this was a surprise. Recently, I felt insulted to read "Mindset behind Reviews & Life after a review" an email (15 Now 2017) from this site implying that too many complaints are made. I have been so discouraged in shopping and, in deed travel fair distances to avoid the shops close to me. I avoid South African retail and prefer shopping Online, something of which I was once skeptical. I hate taking the revenue away from my fellow South Africans - but NO ONE LISTENS! Consumers vote with their feet, and I earn my money and do not waste it - I waste it with bad service. This country looses income and jobs when the customer asks for a product and the sales assistant is just too lazy to sell it to you - it is that simple and the customer is not to blame. My next review will tell of R 200 deposit withheld (stolen) by a car sound shop wanting to sell me a piece of plastic packaging for R 400 to temporarily cover the hole in my dashboard after the theft of my car radio so that I could budget to buy the expensive Bluetooth car sound-system that I had no intention of buying but, which (sadly) the artful shop assistant convinced me to buy. I am waiting for Christmas Rush to post. This customer votes with Compliments too!
56 replies
113 months ago
Steinhoff Africa leaves poor vulnerable to Fraud; Identity Theft; Burglary, just to keep an unnecessary database... Sad.
<p>This thoughtless practice can lead to Bank Fraud; Identity Theft; Burglary and who knows what all else?</p> <p>I wanted to buy a fridge. I have been looking around and found the make and model I wanted at HiFiCorp Park Meadows - Bedfordview.</p> <p>I arranged for the fridge to be collected on the following morning and took out a debit card to make immediate payment.</p> <p>The Purchase Warrantee documentation was not available but was verbally stated to exist between purchaser and manufacturer only, for a period of two years.</p> <p>To complete the cash sale, I was unequivocally required to give over the following information:</p> <p>*RSA ID no</p> <p>*Full Name</p> <p>*Full Residential Address</p> <p>*Phone Numbers - all</p> <p>*Date of Birth and more besides ...</p> <p>To enter this information, I WAS ALLOWED TO SIT DOWN AT A STORE COMPUTER TERMINAL … I took one look at the range of fields and asked for the manager, Kazita, could not or would not do anything about this, stating that all the information was necessary for the cash sale. "If I do a manual sale," he said "then all we need is a copy of your ID" !!! Why!??? Does one need a license to own a fridge these days?</p> <p> </p> <p>Anyone who hands over this information together with a bank card deserves all they get.</p> <p>For the un-initiated let me explain.</p> <p>1. HiFiCorp/ Steinhoff Africa’ can sell your details as a marketing data-base which will be used to send you spam at best: your LSM (Living Standards Measure) is immediately evident: the nature of what you have bought, for how much, paid for it in cash and from which bank, from what sort of account is known, where you live together with all your contact details. These lists are quite legal as the purchaser in this case has given the information freely. If HiFiCorp/ Steinhoff Africa’ were not going to sell your details, then why do they insist upon it to complete a cash sale? </p> <p>2.1. If one uses the outsourced delivery service, then your address is known to that person and his employee's who use an unmarked truck... (? LOL!!), they can see that you are a person who buys large appliances in cash, where you live and whatthe nature of your security arranges are. These people will also have seen the content of your home... ‘makes one feel warm and fuzzy doesn’t it?</p> <p>2.2. The store employees and the whole Steinhoff Group IT department and whoever these people know, potentially have all your personal information that can be directly correlated against your bank card and whatever account that may be connected to.... all to make a cash sale.</p> <p>This unnecessary practice leads to ordinary and especially poor folk being swindled and robbed blind, just so that companies like HIFICorp unashamedly owned by the seeming respectability of Steinhoff Africa Holdings Proprietary Limited can keep an unnecessary database... Sad but evidently true.</p> <p>Markus Jooste & Danie v/d Merwe, I want to buy the fridge, and I want to do it without handing over my pedigree!</p> <p>P.S. "Debit Card or Cash Money same procedure" - Kazita, Manager, HiFiCorp Park Meadows - Bedfordview.</p> <p> </p>
0 replies
114 months ago
Leaking Gas Cylinder - BP/Pick n Pay Express Kensington will not take responsibility
<p>Landlord got a 9kg LPG Cylinder replaced at BP/Pick n Pay Express Kensington Monday 12 Dec</p> <p>He was not allowed to use his Smart Shopper Card - dod not retain the till slip.</p> <p>The 9kg LPG Cylinder is leaking from the valve attachment at the cylinder end.</p> <p>Went back today 18 Dec approx 13h00. </p> <p>Uvesh refused to accept the bottle or replace it with no question whatever - no supervisor.</p> <p>Proved the leak to the attendant with soapy water.</p> <p>Phoned Pick Pay Customer Care spoke Lorelle Londt - she infromed me that Uvesh said that I had no till-slip - he did not even ask if I had a slip - 'no supervisor'. </p> <p>BP/Pick n Pay Express Kensington refused even to keep the clearly branded BP LPG cylinder, Pick Pay Customer Care Lorelle Londt refuses to take resposibility of the leaking cylinder.</p> <p>Uvesh says that he has training as to what to do with a leaking LPG cylinder but... </p> <p>I left the cylinder at BP/Pick n Pay Express Kensington along with contact details.</p> <p>The cylinder was a danger to keep at home.</p>
56 replies
120 months ago
Ripping off the poor as if you're not making enough
<p>I never use the Total Garage at Darras Centre (Albertina Sisulu Bez Valley/Kensington Johannesburg 0116142895) but I needed petrol and some air-time besides - today 26/5/2016 - I put in some petrol using a card and bought as much air-time as I had money in my pocket ... only R 55! I just needed to be able to call out until I got back to the office. I was charged R 56, I asked and the wearisome cashier siad simply "The owner!" - it was obvious that he had been taking the brunt of this executive decision for this for some time. The Bez Valley, Kensington area is a poor and dangerous area, one that you cannit wander about in search of air-time and clearly this is the personal little money pit of somone so desperate for some extra money that "The owner!" needs to be reminded of where he/she comes from. This is not on, South African cellular phone air-time is pro-rata the most expensive on the planet without scumbags like this making a bit on the side in really poor areas.</p>
53 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
4 (44.44444444444444%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (44.44444444444444%)