PL
Progress Lighting & Fires
Claimed Business
PL
Progress Lighting & Fires
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDW
Debbie W
1 reviews | Active since Jan 2020
29 Aug 2024, 15:59
Terrible after sale service
I have purchased a gas fireplace from Progress Fires which was installed by Progress Installation. After 2 months I am still struggling to get them to finish the small items that they need to do in order for them to issue the gas compliance certificate. All communication is unsuccessful, promises made are never kept and they fail to respond to requests.
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Debbie W
1 reviews | Active since Jan 2020
29 Aug 2024, 15:59
Terrible after sale service
I have purchased a gas fireplace from Progress Fires which was installed by Progress Installation. After 2 months I am still struggling to get them to finish the small items that they need to do in order for them to issue the gas compliance certificate. All communication is unsuccessful, promises made are never kept and they fail to respond to requests.
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Dean H
1 reviews | Active since Jan 2020
26 Jun 2023, 14:48
Stay away - non existent service.
Left in the dark with a braai that does not draw properly and Marc the owner ignores me completely and am disgusted in the non existent service. Will never recommend dealing with this company EVER.
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Dean H
1 reviews | Active since Jan 2020
26 Jun 2023, 14:48
Stay away - non existent service.
Left in the dark with a braai that does not draw properly and Marc the owner ignores me completely and am disgusted in the non existent service. Will never recommend dealing with this company EVER.
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Francois B
1 reviews | Active since Jan 2020
13 Jun 2023, 11:15
No customer Service
I will never again do business with Progress Lighting Bellville. As soon as they receive your payment, then you have to struggle for feedback. I dealt with Vernon, he never phones or emails back. The product was not up to standard, I then phoned to complain. He never responded back. This is really pathetic, no customer service.
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Francois B
1 reviews | Active since Jan 2020
13 Jun 2023, 11:15
No customer Service
I will never again do business with Progress Lighting Bellville. As soon as they receive your payment, then you have to struggle for feedback. I dealt with Vernon, he never phones or emails back. The product was not up to standard, I then phoned to complain. He never responded back. This is really pathetic, no customer service.
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Pokhriyal A
1 reviews | Active since Jan 2020
20 Dec 2021, 16:14
Good and friendly service
Efficient service at a much affordable price. Stockists of most of your electrical materials
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Pokhriyal A
1 reviews | Active since Jan 2020
20 Dec 2021, 16:14
Good and friendly service
Efficient service at a much affordable price. Stockists of most of your electrical materials
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Replies (0)AH
Alex H
1 reviews | Active since Jan 2020
26 Oct 2018, 09:28
Terrible after sales service
These guys are not interest in helping you once the initial product has been installed and they have your money. I have had to constantly call and beg for replies to my emails. Promises made over the telephone are rarely fulfilled. I have had an indoor fireplace and outdoor braai supplied/fitted by these guys and when both had issues with the chimney not drawing I had to beg and plead to get them to attend to the issue. The lounge fireplace got sorted after about 5 visits although they still ignore multiple requests to fit stronger brackets on the outside wall as the flimsy ones they supplied bend in the wind. My braai smokes the entire patio and house out as the smoke does not go up the chimney but they are very reluctant to help as this is going to require them to do a bit of thinking/troubleshooting. These guys cannot handle the amount of work they are taking on.
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Alex H
1 reviews | Active since Jan 2020
26 Oct 2018, 09:28
Terrible after sales service
These guys are not interest in helping you once the initial product has been installed and they have your money. I have had to constantly call and beg for replies to my emails. Promises made over the telephone are rarely fulfilled. I have had an indoor fireplace and outdoor braai supplied/fitted by these guys and when both had issues with the chimney not drawing I had to beg and plead to get them to attend to the issue. The lounge fireplace got sorted after about 5 visits although they still ignore multiple requests to fit stronger brackets on the outside wall as the flimsy ones they supplied bend in the wind. My braai smokes the entire patio and house out as the smoke does not go up the chimney but they are very reluctant to help as this is going to require them to do a bit of thinking/troubleshooting. These guys cannot handle the amount of work they are taking on.
0
Replies (0)SJ
Sidney J
1 reviews | Active since Jan 2020
20 Sept 2018, 12:03
Progress delivered - Converted!
Saw an amazing closed combustion fireplace at the Home expo at the Convention centre ... loved it and then thought .. Oh no .. now to go through the expected nightmare of ordering and installation .... Dealt with Louis on the stand and the next couple of days, finalised the deal ....... after I received the standard quote for removal and new installation, I decided to do it myself! .... much to the concern of my wife ... BUT Louis gave detailed information on the installation and assisted me 110 percent! He returned all my calls about measurements, pipe sizes, etc and unit was delivered on time... The experience was professional and I would / have recommended them a couple of times already.. Thanks Louis!
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Sidney J
1 reviews | Active since Jan 2020
20 Sept 2018, 12:03
Progress delivered - Converted!
Saw an amazing closed combustion fireplace at the Home expo at the Convention centre ... loved it and then thought .. Oh no .. now to go through the expected nightmare of ordering and installation .... Dealt with Louis on the stand and the next couple of days, finalised the deal ....... after I received the standard quote for removal and new installation, I decided to do it myself! .... much to the concern of my wife ... BUT Louis gave detailed information on the installation and assisted me 110 percent! He returned all my calls about measurements, pipe sizes, etc and unit was delivered on time... The experience was professional and I would / have recommended them a couple of times already.. Thanks Louis!
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Rudi M
1 reviews | Active since Jan 2020
23 Oct 2015, 12:38
Swakste diens wat ek nog ooit gehad het.
Ek het n gas vent free kaggel gekoop by progress,<br> Mates was gevat, invoice het ek dadelik betaal \vol prys"<br> Van daar af wag ek nou al n maand in totaal en my kaggel is nog nie in. Ek weet ook niks van waar hy is op die stadium en elke keer as ek bel na progress se kantore dan word daar vir my ges? hulle vind gou uit en hulle sal nou dadelik terug kom na my toe. Dan gaan dae verby sonder enige kontak vanaf hulle"
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Rudi M
1 reviews | Active since Jan 2020
23 Oct 2015, 12:38
Swakste diens wat ek nog ooit gehad het.
Ek het n gas vent free kaggel gekoop by progress,<br> Mates was gevat, invoice het ek dadelik betaal \vol prys"<br> Van daar af wag ek nou al n maand in totaal en my kaggel is nog nie in. Ek weet ook niks van waar hy is op die stadium en elke keer as ek bel na progress se kantore dan word daar vir my ges? hulle vind gou uit en hulle sal nou dadelik terug kom na my toe. Dan gaan dae verby sonder enige kontak vanaf hulle"
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andre G
1 reviews | Active since Jan 2020
14 May 2015, 08:05
mexican pot
From my enquiry till installation I can only compliment Louis with his excellent service. Installation was done on time and very professionally. Thank you Mark.<br> I will recommend them for any of their products
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