RP
Renault Paarden Island - Multifranchise
Unclaimed Business
RP
Renault Paarden Island - Multifranchise
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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riziah S
1 reviews | Active since Jan 2020
8 Apr 2024, 12:58
Sad poor service
Always send my car to Renault Paarden Eiland. Edries the consultant serves 100% quality work and is very much reliable. This time around, my car went in to complete a service that they couldnt complete last time around. The new consultant Roxanne calls me late on a Thursday afternoon to tell me that they are not able to release my car as it needs a repair which she couldnt tell me how long it would take. Leaving me carless late on a Thursday afternoon without a care in the world from Renault around my daily commitments, let alone how I would be getting home. Ive already called insurance who advised that this claim didnt form part of the insurance space as my car was still under warranty and any inconvenience needs to come from Renault itself. After me calling them all day (they hardly answer their calls), they advised that I would be able to collect a courtesy car on Monday. Come Monday, the new consultant showed no urgency to get this sorted. Eid a few days away and im left carless. No care. Promised that I could collect the courtesy car on Monday afternoon only to be told not Monday afternoon, rather Tuesday morning. Again no care about my current commitments, how I should get around to do my daily drops offs and getting to work. Its now 3pm and still waiting a call from their manager.
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riziah S
1 reviews | Active since Jan 2020
8 Apr 2024, 12:58
Sad poor service
Always send my car to Renault Paarden Eiland. Edries the consultant serves 100% quality work and is very much reliable. This time around, my car went in to complete a service that they couldnt complete last time around. The new consultant Roxanne calls me late on a Thursday afternoon to tell me that they are not able to release my car as it needs a repair which she couldnt tell me how long it would take. Leaving me carless late on a Thursday afternoon without a care in the world from Renault around my daily commitments, let alone how I would be getting home. Ive already called insurance who advised that this claim didnt form part of the insurance space as my car was still under warranty and any inconvenience needs to come from Renault itself. After me calling them all day (they hardly answer their calls), they advised that I would be able to collect a courtesy car on Monday. Come Monday, the new consultant showed no urgency to get this sorted. Eid a few days away and im left carless. No care. Promised that I could collect the courtesy car on Monday afternoon only to be told not Monday afternoon, rather Tuesday morning. Again no care about my current commitments, how I should get around to do my daily drops offs and getting to work. Its now 3pm and still waiting a call from their manager.
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Shafieka R
1 reviews | Active since Jan 2020
23 Nov 2023, 16:10
Disgusting service and damage to my car
Renualt paarden Island damaged my car over charged me for parts they never replaced R2358 . 3 different quotes noise still on the vehicle car not fixed I need to speak to Shane kruger no one wants to give me his number new clutch kit and cable clutch feels like it's flat beyond soft they won't take responsibility for the damages giving me the run around since the 7th November
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Shafieka R
1 reviews | Active since Jan 2020
23 Nov 2023, 16:10
Disgusting service and damage to my car
Renualt paarden Island damaged my car over charged me for parts they never replaced R2358 . 3 different quotes noise still on the vehicle car not fixed I need to speak to Shane kruger no one wants to give me his number new clutch kit and cable clutch feels like it's flat beyond soft they won't take responsibility for the damages giving me the run around since the 7th November
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Robert T
1 reviews | Active since Jan 2020
29 Aug 2022, 15:52
Horrible Customer Service Experience_After Sales
Horrible customer service experience. Unprofessional Service Advisors Not abiding by TFC code of conduct Mission impossible" to get to speak to Service / Workshop manager as their telephone lines get cut. Even in my second life, I will never buy a renault car again, as their after sales service is appalling across all their service centers for that matter. As much as they keep on changing the directorship of the franchise, but their after sales service is only getting worse and worse. A typical example of this (changing of management & staff) is like putting steel wheels on a Merc.
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Robert T
1 reviews | Active since Jan 2020
29 Aug 2022, 15:52
Horrible Customer Service Experience_After Sales
Horrible customer service experience. Unprofessional Service Advisors Not abiding by TFC code of conduct Mission impossible" to get to speak to Service / Workshop manager as their telephone lines get cut. Even in my second life, I will never buy a renault car again, as their after sales service is appalling across all their service centers for that matter. As much as they keep on changing the directorship of the franchise, but their after sales service is only getting worse and worse. A typical example of this (changing of management & staff) is like putting steel wheels on a Merc.
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