SR
SOAPY RIDES CARWASH AND VALET CENTRE
Claimed Business
SR
SOAPY RIDES CARWASH AND VALET CENTRE
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
0Unlikely
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Justin B
1 reviews | Active since Jan 2020
3 Jul 2024, 16:20
Stole my sunglasses out of my car
Absolutely horrible car wash. The workers have a tendency of digging into your personal storage compartments - heaven knows what they looking for. Eventually, they stole my pair of sunglasses out of my car. I reported the incident in real-time with the manager, Dan. Dan has been giving me the run around for months, telling me the owner doesn't want to get involved and the workers will replace my sunglasses. It's been a month - no refund. Just different excuses every time.
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Justin B
1 reviews | Active since Jan 2020
3 Jul 2024, 16:20
Stole my sunglasses out of my car
Absolutely horrible car wash. The workers have a tendency of digging into your personal storage compartments - heaven knows what they looking for. Eventually, they stole my pair of sunglasses out of my car. I reported the incident in real-time with the manager, Dan. Dan has been giving me the run around for months, telling me the owner doesn't want to get involved and the workers will replace my sunglasses. It's been a month - no refund. Just different excuses every time.
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Farai M
1 reviews | Active since Jan 2020
27 Mar 2024, 08:13
Disingenuous Business
I am deeply dissatisfied with the level of competence displayed by the staff at Soapy Rides Carwash and Valet Centre, particularly in the area of air conditioning regassing. On multiple occasions, when faced with a malfunctioning machine, instead of acknowledging the issue, the staff hastily attributed it to problems with my vehicle. However, I took proactive steps to confirm otherwise by seeking a second opinion directly from the manufacturer. To my relief, they found no issues with my vehicle and promptly completed the regassing process on-site, at a significantly lower cost than what I had been charged at Soapy Rides. Despite their failure to fulfill the services I paid for due to their staff's incompetence and the malfunctioning machine, Soapy Rides adamantly refused to issue a refund. This refusal is unjustifiable and highlights their disregard for customer satisfaction and fair business practices. I caution anyone considering their services to beware of their unprofessionalism and ********* behavior. Giving them even one star is overly generous in light of their poor service and dishonest practices.
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Farai M
1 reviews | Active since Jan 2020
27 Mar 2024, 08:13
Disingenuous Business
I am deeply dissatisfied with the level of competence displayed by the staff at Soapy Rides Carwash and Valet Centre, particularly in the area of air conditioning regassing. On multiple occasions, when faced with a malfunctioning machine, instead of acknowledging the issue, the staff hastily attributed it to problems with my vehicle. However, I took proactive steps to confirm otherwise by seeking a second opinion directly from the manufacturer. To my relief, they found no issues with my vehicle and promptly completed the regassing process on-site, at a significantly lower cost than what I had been charged at Soapy Rides. Despite their failure to fulfill the services I paid for due to their staff's incompetence and the malfunctioning machine, Soapy Rides adamantly refused to issue a refund. This refusal is unjustifiable and highlights their disregard for customer satisfaction and fair business practices. I caution anyone considering their services to beware of their unprofessionalism and ********* behavior. Giving them even one star is overly generous in light of their poor service and dishonest practices.
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Isaac R
1 reviews | Active since Jan 2020
14 Sept 2023, 12:04
Bad Customer Service
Until I came to this website I did not realise that Soapy rides does not have good reviews. I guess people that make time to write reviews here are really dissatisfies customers like me. I took my car for a valet about a month ago and somehow they forgot to put back the battery terminal back properly and my car just shut down in the middle of the road (I did not know what the issue was then) and had to pay for a tow truck. I called them twice and even up until today I was told that the manager would call me back and still waiting...
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Isaac R
1 reviews | Active since Jan 2020
14 Sept 2023, 12:04
Bad Customer Service
Until I came to this website I did not realise that Soapy rides does not have good reviews. I guess people that make time to write reviews here are really dissatisfies customers like me. I took my car for a valet about a month ago and somehow they forgot to put back the battery terminal back properly and my car just shut down in the middle of the road (I did not know what the issue was then) and had to pay for a tow truck. I called them twice and even up until today I was told that the manager would call me back and still waiting...
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Keitha R
1 reviews | Active since Jan 2020
28 Nov 2022, 10:42
Worst Service
Absolutely shocking!! Decided to do the R600 valet and my gosh what a rip off!! The car mats were not washed, the padels were still soiled, worse, the so called Manager couldn't even apologize but instead wanted to justify the nonsense!! Beyond disappointed!!
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Keitha R
1 reviews | Active since Jan 2020
28 Nov 2022, 10:42
Worst Service
Absolutely shocking!! Decided to do the R600 valet and my gosh what a rip off!! The car mats were not washed, the padels were still soiled, worse, the so called Manager couldn't even apologize but instead wanted to justify the nonsense!! Beyond disappointed!!
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Anonymous
1 reviews | Active since Jan 2020
28 Jul 2022, 16:32
Bad service
Worst service fetched my car drove 1km got out and saw my car dirty drove straight back. They accused me that I drove through water and I said okay but then why is my hand so dirty if I run my hand over the car he said I dirtied it so within km and 5 minutes I messed up my car so badly and car seats. The manager pretended he is not then when suddenly procedures a video on his phone. The so called manager just ignored me and helped other clients and then when we got cross due to him ignoring us he said we do not respect him but he does not respect us. Just say your was clean when left you but I will wipe it instead went out his way to ignore us making us angry and accused me of making my car so dirty. I have been client for ages there and never been treated so badly. His words oh well I have 3000 clients so don't need your business well lost 8 clients today as I send work vehicles. The sad thing is a regular customer and I get so badly. He shows me video of washing car but when I asked him to check what time I left and came he refused. I wanted to show that within in a couple of minutes I would do cause such dirt. You run your hand over the car and it's full of dust photos taken to proof the dirt. Owner accused me of dirting my car so I had time to dirt inside and out and drive. Owner let us believe some of else the owner and didn't even try calm situation pulled out video of my car but when asked to see it pull out and in no assistance.
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Anonymous
1 reviews | Active since Jan 2020
28 Jul 2022, 16:32
Bad service
Worst service fetched my car drove 1km got out and saw my car dirty drove straight back. They accused me that I drove through water and I said okay but then why is my hand so dirty if I run my hand over the car he said I dirtied it so within km and 5 minutes I messed up my car so badly and car seats. The manager pretended he is not then when suddenly procedures a video on his phone. The so called manager just ignored me and helped other clients and then when we got cross due to him ignoring us he said we do not respect him but he does not respect us. Just say your was clean when left you but I will wipe it instead went out his way to ignore us making us angry and accused me of making my car so dirty. I have been client for ages there and never been treated so badly. His words oh well I have 3000 clients so don't need your business well lost 8 clients today as I send work vehicles. The sad thing is a regular customer and I get so badly. He shows me video of washing car but when I asked him to check what time I left and came he refused. I wanted to show that within in a couple of minutes I would do cause such dirt. You run your hand over the car and it's full of dust photos taken to proof the dirt. Owner accused me of dirting my car so I had time to dirt inside and out and drive. Owner let us believe some of else the owner and didn't even try calm situation pulled out video of my car but when asked to see it pull out and in no assistance.
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Replies (0)NN
Nonkoliseko N
1 reviews | Active since Jan 2020
18 Nov 2021, 08:05
Broken Steering wheel volume button and stolen items
I took my car for a valet service at Soapy rides Ferndale. A lot of things were stolen from my car, the staff that worked on my car claimed to not have seen any of the lost items. They broke a volume botton on the steering wheel. Few days later, they found the card which one one of the stuff that was missing. I have been sent from pillar to post regarding the broken button up to a point where the supervisor gave contact details of one of the owners. I have been calling them with no response. I then sent a voicenote via whatsapp, still no response after they have read the message. It is new stories every time I go to their car wash to meet with management. they break my car while working on it and they are not playing hide and seek. I am disgusted by their unprofesssionalism, a lot of people are complaining about their poor service. Management does not give a damn about it as long as the customers pay they don't care about the quality of service they give
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Nonkoliseko N
1 reviews | Active since Jan 2020
18 Nov 2021, 08:05
Broken Steering wheel volume button and stolen items
I took my car for a valet service at Soapy rides Ferndale. A lot of things were stolen from my car, the staff that worked on my car claimed to not have seen any of the lost items. They broke a volume botton on the steering wheel. Few days later, they found the card which one one of the stuff that was missing. I have been sent from pillar to post regarding the broken button up to a point where the supervisor gave contact details of one of the owners. I have been calling them with no response. I then sent a voicenote via whatsapp, still no response after they have read the message. It is new stories every time I go to their car wash to meet with management. they break my car while working on it and they are not playing hide and seek. I am disgusted by their unprofesssionalism, a lot of people are complaining about their poor service. Management does not give a damn about it as long as the customers pay they don't care about the quality of service they give
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Replies (0)RF
Ralph F
1 reviews | Active since Jan 2020
9 Aug 2021, 10:23
Bad service
I have a fleet of vehicles and today I took my personal car to get washed and I was in front of line went to spar to get something to drink and came back to see Dan pull my car away and park it one side and he let 4other cars go ahead of me and when I approached him he gave me attitude and told me he don’t know what he just did so how lousy can that be abut they lost a good client and I will not send any of my 8vehickes to this car wash and for valets any longer. You loose one client beware of loosing more what a pathetic excuse and service I received and I won’t ever recommend this car wash to anyone
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Ralph F
1 reviews | Active since Jan 2020
9 Aug 2021, 10:23
Bad service
I have a fleet of vehicles and today I took my personal car to get washed and I was in front of line went to spar to get something to drink and came back to see Dan pull my car away and park it one side and he let 4other cars go ahead of me and when I approached him he gave me attitude and told me he don’t know what he just did so how lousy can that be abut they lost a good client and I will not send any of my 8vehickes to this car wash and for valets any longer. You loose one client beware of loosing more what a pathetic excuse and service I received and I won’t ever recommend this car wash to anyone
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Yusuf C
1 reviews | Active since Jan 2020
17 Dec 2019, 16:36
Scam !
Scam! Left my car there at 7:30am for a full valet and was told to return at 4:30pm. When I got there my car had not been touched. They tried to do a 20 minute job and charge me for a full days valet. Manager refused to give me owners number.
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Yusuf C
1 reviews | Active since Jan 2020
17 Dec 2019, 16:36
Scam !
Scam! Left my car there at 7:30am for a full valet and was told to return at 4:30pm. When I got there my car had not been touched. They tried to do a 20 minute job and charge me for a full days valet. Manager refused to give me owners number.
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