Spec-Savers SA

Based on recent customer reviews, Spec-Savers SA shows a deeply polarised customer experience. While individual optometrists and frontline staff at certain branches earn glowing praise, the brand is plagued by systemic failures in product quality, claims handling, communication, and the online booking system for the children's free eye test offer. Customers frequently report feeling misled, ignored, and financially harmed.

Spec-Savers SA's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Staff Quality. Customer Service & Staff Quality (2.4) is highly branch-dependent. Standout optometrists and consultants such as Wayne, Tatenda, Maria Swart, and Kate receive heartfelt praise for warmth and professionalism, but many other branches display dismissive, rude, and unprofessional behaviour that drives loyal long-term clients away.

The most common complaint about Spec-Savers SA, based on Hellopeter's AI analysis of recent customer reviews, is Coverage, Benefits & Plan Transparency. Coverage, Benefits & Plan Transparency (1.7) suffers from undisclosed add-on charges, misleading 'free' kids eye test promotions where slots only open if parents pay, and 2-for-1 specials that arrive as one pair. Customers feel baited and switched at quote stage.

Spec-Savers SA scores 1.9 out of 5 on Hellopeter's AI analysis of service quality in Medical Aid, compared to the Medical Aid industry average of 1.8. Their strongest theme is Customer Service (2.4); their weakest is Communication (1.6). The top AI-rated Medical Aid business on Hellopeter is AGS Health (4.3). How is the AI Score calculated? →

Spec-Savers SA has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 227 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 43 hours 12 min. Hellopeter has tracked Spec-Savers SA across 2,197 total reviews. How is the TrustIndex calculated? →