Stylephase
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.5|20 Reviews
Jun '25 - May '26
5(5.3%)
4(5.3%)
3(0%)
2(10.5%)
1(79%)
5(5.3%)
4(5.3%)
3(0%)
2(10.5%)
1(79%)
Frequently Asked Questions About Stylephase
Stylephase has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. Hellopeter has tracked Stylephase across 153 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAK
CM
COLLIN M
1 reviews | Active since Jan 2020
14 Jan 2026, 10:30
Poor service
I am extremely disappointed with the service I have received. Frankly, this experience does not even warrant a one star rating. I purchased 5 dresses in size XL; however, upon delivery, several items were incorrectly labelled, with some fitting like a size L or even M. In addition, the workmanship was unacceptable there were visible loose threads and poorly finished seams. I lodged a complaint and had to wait for the store to reopen before any assistance was provided. I followed up multiple times until it was finally confirmed that the items would be collected. I was then issued a tracking reference, and the courier collected the items from me for return to the store. The tracking information confirmed delivery, yet I still had to contact the store to ensure they acknowledged receipt. I was informed that the refund process would begin once they had the package, even though it was already showing as delivered on my end. Shortly thereafter, I was asked for my banking details. Today, 14 January 2026, I followed up again and was told that HR would only process the refund on Thursday. Shortly after that call, I received another call from a staff member asking about a missing belt although none of the dresses I purchased came with belts. After realising she had contacted the wrong person, I asked her about the status of my refund, and she claimed it had already been processed today. This level of inconsistency and incompetence is unacceptable. This was my first purchase, and it will certainly be my last after such a frustrating experience. Timeline: • Purchase date: 23 December 2025 • Delivery date: 30 December 2025 • Return and refund request submitted: 30 December 2025 • Today: 14 January 2026, and I am still having to push for the completion of this process.
Helpful (0)
|Replies (0)CM
COLLIN M
1 reviews | Active since Jan 2020
14 Jan 2026, 10:30
Poor service
I am extremely disappointed with the service I have received. Frankly, this experience does not even warrant a one star rating. I purchased 5 dresses in size XL; however, upon delivery, several items were incorrectly labelled, with some fitting like a size L or even M. In addition, the workmanship was unacceptable there were visible loose threads and poorly finished seams. I lodged a complaint and had to wait for the store to reopen before any assistance was provided. I followed up multiple times until it was finally confirmed that the items would be collected. I was then issued a tracking reference, and the courier collected the items from me for return to the store. The tracking information confirmed delivery, yet I still had to contact the store to ensure they acknowledged receipt. I was informed that the refund process would begin once they had the package, even though it was already showing as delivered on my end. Shortly thereafter, I was asked for my banking details. Today, 14 January 2026, I followed up again and was told that HR would only process the refund on Thursday. Shortly after that call, I received another call from a staff member asking about a missing belt although none of the dresses I purchased came with belts. After realising she had contacted the wrong person, I asked her about the status of my refund, and she claimed it had already been processed today. This level of inconsistency and incompetence is unacceptable. This was my first purchase, and it will certainly be my last after such a frustrating experience. Timeline: • Purchase date: 23 December 2025 • Delivery date: 30 December 2025 • Return and refund request submitted: 30 December 2025 • Today: 14 January 2026, and I am still having to push for the completion of this process.
0
Replies (0)CD
Coreen D
1 reviews | Active since Jan 2020
10 Jan 2026, 16:32
Great service
Great service, I received my order just as I expected within the 5 business days as advertised. Well done to the courier company as well (Aramex). As a first time customer I was concerned about all the negative reviews, but Stylephase has impressed me and trust that they will continue this way. I am very pleased with the items purchased (Pjs, a dress, a top and Jeans) all true to size and good quality too. Thanks to all who made this happen.
Helpful (0)
|Replies (0)CD
Coreen D
1 reviews | Active since Jan 2020
10 Jan 2026, 16:32
Great service
Great service, I received my order just as I expected within the 5 business days as advertised. Well done to the courier company as well (Aramex). As a first time customer I was concerned about all the negative reviews, but Stylephase has impressed me and trust that they will continue this way. I am very pleased with the items purchased (Pjs, a dress, a top and Jeans) all true to size and good quality too. Thanks to all who made this happen.
0
Replies (0)JC
Jasantha C
1 reviews | Active since Jan 2020
5 Jan 2026, 14:12
Poor quality of garments
Poor quality of garments. And you must pay to return the faulty garments
Helpful (0)
|Replies (0)JC
Jasantha C
1 reviews | Active since Jan 2020
5 Jan 2026, 14:12
Poor quality of garments
Poor quality of garments. And you must pay to return the faulty garments
0
Replies (0)YG
Yeensweri G
1 reviews | Active since Jan 2020
15 Dec 2025, 07:46
Absolutely ********** service!!!
I placed an order on the 28th November 2025. Successfully paid for the order and to date 15th December 2025 have not received my order. The courier parter kept updating the tracking system with false information and then suddenly stopped updating all together. The support through Facebook is absolutely horrible and I'm now not sure if my package will be delivered before Christmas. I would never recommend this company to anyone and the sad thing is we keep being told to support local businesses and yet they have the infrastructure to support my needs.
Helpful (0)
|Replies (0)YG
Yeensweri G
1 reviews | Active since Jan 2020
15 Dec 2025, 07:46
Absolutely ********** service!!!
I placed an order on the 28th November 2025. Successfully paid for the order and to date 15th December 2025 have not received my order. The courier parter kept updating the tracking system with false information and then suddenly stopped updating all together. The support through Facebook is absolutely horrible and I'm now not sure if my package will be delivered before Christmas. I would never recommend this company to anyone and the sad thing is we keep being told to support local businesses and yet they have the infrastructure to support my needs.
0
Replies (0)NB
EK
Elana K
1 reviews | Active since Jan 2020
8 Oct 2025, 13:19
False advertising
Please be aware that their clothing is marked incorrectly and pictures not true to what you get and what is showing on the site. I ordered 1 full length and as pictures shows 3/4 leggings and on arrival all are full lengths and sneakers full off black marks. Even stated to me that they aied the pictures.
Helpful (0)
|Replies (0)EK
Elana K
1 reviews | Active since Jan 2020
8 Oct 2025, 13:19
False advertising
Please be aware that their clothing is marked incorrectly and pictures not true to what you get and what is showing on the site. I ordered 1 full length and as pictures shows 3/4 leggings and on arrival all are full lengths and sneakers full off black marks. Even stated to me that they aied the pictures.
0
Replies (0)KM
Keneilwe M
1 reviews | Active since Jan 2020
5 Oct 2025, 12:06
Good quality at a great price 💞
I had long followed them on Facebook and was skeptical about the quality based on the prices. Eventually, on the 1st of October, I decided to try them out with a small 3-item purchase worth R200, but that was before I actually read the reviews here, and I immediately had doubts. To my pleasant surprise, the very next day, was parcel was being shipped and Aramex called me to see if I had received the package by noon of the 2nd. Then on the 3rd, before 10 am, my parcel had arrived and I love my clothes. The shoes are a bit tight, but I love them too. Everything else is true to size. Thank you, StylePhase. I am getting myself a new outfit every month now
Helpful (0)
|Replies (0)KM
Keneilwe M
1 reviews | Active since Jan 2020
5 Oct 2025, 12:06
Good quality at a great price 💞
I had long followed them on Facebook and was skeptical about the quality based on the prices. Eventually, on the 1st of October, I decided to try them out with a small 3-item purchase worth R200, but that was before I actually read the reviews here, and I immediately had doubts. To my pleasant surprise, the very next day, was parcel was being shipped and Aramex called me to see if I had received the package by noon of the 2nd. Then on the 3rd, before 10 am, my parcel had arrived and I love my clothes. The shoes are a bit tight, but I love them too. Everything else is true to size. Thank you, StylePhase. I am getting myself a new outfit every month now
0
Replies (0)